I have been working with information systems for the Portuguese Government since 1994 and have performed helpdesk work for 17 years. In that period of time, I also worked in Systems Administration and performed all the tasks inherent to those functions (e.g. Active Directory, MS Exchange, backups, etc.).
In 2007 I was appointed to implement, through an open source platform, a service desk with ITIL process to user accompaniment. I also prepared a project to implement the Linux system operator for users. In 2011 I was invited to work in the network security area. This involved the management of the McAfee console and ensuring the security of 25 thousand machines, including servers. Then I...
I have been working with information systems for the Portuguese Government since 1994 and have performed helpdesk work for 17 years. In that period of time, I also worked in Systems Administration and performed all the tasks inherent to those functions (e.g. Active Directory, MS Exchange, backups, etc.).
In 2007 I was appointed to implement, through an open source platform, a service desk with ITIL process to user accompaniment. I also prepared a project to implement the Linux system operator for users. In 2011 I was invited to work in the network security area. This involved the management of the McAfee console and ensuring the security of 25 thousand machines, including servers. Then I...
