Has anyone had any luck retrieving the value of a custom field on an older alert from within the context of a newer alert playbook execution? It doesn’t seem to be included in the JSON result of ‘Case Details’.
Currently trying to get the following logic together:
Alert comes in → custom field set from output of action in playbook → alert closed
New alert looks up old closed alert → retrieve value of custom field for old alert → do something with value in new playbook.
Thanks!