In another thread my organization got a great solution for MTTX calculations in dashboards using new mutli-stage yara-l capabilities.
Now we are trying to apply this for a more advanced MTTX metric.
We are calculating an MTTR (Mean Time to Resolve) metric, but *if* the case was set to a “paused case stage” for a duration, we want to subtract that duration in the metric. It seems like this should be 2 additional yara-l stages: one for the pause event and one for the unpause event. But not all cases pause, so joining these stages in the root seems to ruin the logic. Furthermore, logic to ensure that the stages happen in the right order needs to be added in, e.g., The “pause” event must happen before the “unpause” event.
Is it possible with the current release to construct this metric with the optional stages?
