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Dropbox empty but account tells me i have 18.73Gb of data out of 19.25Gb available space
Hi, i have the Dropbox free plan. I have had this account for a long time and was able to get additional free space by inviting people to join Dropbox.
a few years back, after a huge change to Dropbox where free accounts were scaled back to 3 devices, i had to remove devices. I now have only 2 devices connected, but my account shows 3/3. I dont know what is this third device.
Worst my account shows i have 18.73Gb of data in my dropbox out of 19.25Gb of available space. However, my dropbox is completely empty. No files, no photos, no deleted items, no backup, nothing. I tried to contact support by email, but got a blunt response. I dont have email support with free account.
I am now hopeless and not sure how to get my empty Dropbox to be really empty so i can star using it again.
can anyone please help me????
Worst my account shows i have 18.73Gb of data in my dropbox out of 19.25Gb of available space.
Can you post a screenshot of http://www.dropbox.com/account/plan ?
Also http://www.dropbox.com/backups
I now have only 2 devices connected, but my account shows 3/3. I dont know what is this third device.
Just remove it then, its probably a previous install on an identical device (sometimes happens when software updates say Windows 10 to 11). Go to https://www.dropbox.com/account/security and scroll down to Devices.
2 Replies
- Mark
Super User II
Worst my account shows i have 18.73Gb of data in my dropbox out of 19.25Gb of available space.
Can you post a screenshot of http://www.dropbox.com/account/plan ?
Also http://www.dropbox.com/backups
I now have only 2 devices connected, but my account shows 3/3. I dont know what is this third device.
Just remove it then, its probably a previous install on an identical device (sometimes happens when software updates say Windows 10 to 11). Go to https://www.dropbox.com/account/security and scroll down to Devices.
Thanks a lot Mark.
i did not know about Dropbox/backup… this was the problem. After deleting what was there, my dropbox is now empty. 👏👏
thanks for the ghost devices… this was the problem when i upgraded ipad and iphone.
