SharePoint 2010 Issue Tracking System Design, Create, and Manage

SharePoint 2010 Issue Tracking System

Design, Create, and Manage

2nd Edition

Sarath Thirumoorthi.

Copyright © 2013.

All rights reserved. No part of this publication shall be reproduced or distributed in any form or manner whatsoever without the written permission of the publisher.

Every precaution has been taken in the preparation of the contents of this book. However, the publisher and author assume no responsibility for any errors or omissions and accept no liability arising out of any damages resulting from the use of this book or the information therein.

SharePoint, Microsoft Word, Microsoft Access, and Microsoft Excel are registered trademarks of Microsoft Corporation. All other trademarks are the property of their respective owners.

ISBN: 978-0-9877661-3-7

Cover Design: Rita Toews

Cover Photo: © Can Stock Photo Inc. / Icefront

Smashwords Edition

Table of Contents

Introduction

About this book

Sections at a Glance

Conventions Used in This Book

Feedback

Issue Tracking System

A. Process Flow

B. Create an Issue Tracking List

(C) 1. Notification - SharePoint Designer Workflow

(C) 2. notification - Sharepoint out of the box workflow

Create Issues and Replies

(D) Dashboard Page

(E) Reporting

(F) Archive List Items

(G) Other Features

Introduction

SharePoint is a web application portal used to build intranet and internet sites in order to share information, collaborate, communicate, and facilitate businesses to make the right decisions based upon their individual requirements. SharePoint 2010 is offered in three editions.

SharePoint Foundation 2010 – Provides a low cost solution to small-sized companies and a platform to collaborate and share information. It provides Sites, Libraries, Lists, Basic Search, and social networking tools. SharePoint Foundation is offered free of charge for companies with a licensed Windows Server.

SharePoint Server Standard – Provides all the features of SharePoint Foundation 2010 plus the features available through Standard Client Access Licenses, which help to make optimum use of the core functionality. The Standard edition requires a license.

SharePoint Server Enterprise – Provides all the features of SharePoint Server Standard edition plus provides Access, Excel, Visio, and InfoPath Services to deliver the full capabilities of SharePoint.

About this book

A complete solution to create and manage issue tracking system for small to large companies. This book explains the steps required in creating an issue tracking system using SharePoint Server Enterprise 2010. The concept is the same for other SharePoint 2010 editions and SharePoint 2007. The book illustrates the issue tracking process with step-by-step instructions and examples and enables the user to use SharePoint successfully to create and manage an issue tracking system. This book is organized as follows:

Sections at a Glance

Process Flow

Provides an overview of the issue tracking process, which helps to identify the key elements such as columns to be created, user