Dynamore! 5 Steps to Dynamic Customer Service and More

© 2006 David R. Post. All rights reserved.

No part of this book may be reproduced, stored in a retrieval system, or transmitted by any means without the written permission of the author.

First published by AuthorHouse 12/29/2006

ISBN: 978-1-4259-3611-2 (e)

ISBN: 978-1-4259-3610-5 (sc)

Printed in the United States of America

Bloomington, Indiana

Contents

Dedication

Forward

DYNAMORE!

5 Steps to Dynamic Customer Service and More

Dynamic Step 2: Time Management and Organization

(Manage your time; don’t let time manage you!)

Dynamic Step 3: Ask questions, close the sale

Dynamic Step 4: Know your business, know your product

Dynamic Step 5: Do whatever it takes to get the job done

Summary

Dedication

I am dedicating my first book, DYNAMORE! 5 Steps to Dynamic Customer Service and More, to my wife and life partner Launa Haney Post. She has been there for me in everything I have attempted and accomplished. She has taught me a great deal about customer service, consumer advocacy, and about how to treat people. She has also been my coach, partner, guidance counselor, teammate, and always my best friend! Thanks Launa!

Forward

What is customer service and what does it mean to you and your company? When was the last time you truly received outstanding customer service and how did it make you feel? Are you providing Dynamic Customer Service?

Customer service has become a lost art in our society. What once was expected on a daily basis is now a scarce commodity. Somewhere over the last few years during our changing business environment we have lost the concept of providing quality customer service. You will hear people speak of it yet you don’t usually stumble on to it. When I was growing up we still had "full service" everything and people took real pride in their company and the service they had to offer. Somehow, someway we have dropped the "customer service" ball.

My wife and I actually travel great distances on a regular basis to buy our goods and spend our money solely based on the fact that we always receive top of the line customer service. The people we meet and deal with are almost always very helpful and very friendly. We have also noticed that most of the customer service people we meet have a good understanding of their company and the products and services they offer.

For example, I remember this young gentlemen going above and beyond the call of duty in showing me a little about car stereos. He went out of his way to tell me the positives and negatives of each unit. This Customer Service Rep steered me away from the units that have had problems even though they probably would have made him the most money based on the cost. He directed me to a less expensive unit that had a better performance record. This young man must have spent twenty plus