Knowledge Management KM The Ultimate Step-By-Step Guide

About The Art of Service

The Art of Service, Business Process Architects since 2000, is dedicated to helping stakeholders achieve excellence.

Defining, designing, creating, and implementing a process to solve a stakeholders challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

Unless you’re talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions.

Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’

With The Art of Service’s Standard Requirements Self-Assessments, we empower people who can do just that — whether their title is marketer, entrepreneur, manager, salesperson, consultant, Business Process Manager, executive assistant, IT Manager, CIO etc... —they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.

Contact us when you need any support with this Self-Assessment and any help with templates, blue-prints and examples of standard documents you might need:

http://theartofservice.com

[email protected]

Acknowledgments

This checklist was developed under the auspices of The Art of Service, chaired by Gerardus Blokdyk.

Representatives from several client companies participated in the preparation of this Self-Assessment.

Our deepest gratitude goes out to Matt Champagne, Ph.D. Surveys Expert, for his invaluable help and advise in structuring the Self Assessment.

In addition, we are thankful for the design and printing services provided.

Included Resources - how to access

Included with your purchase of the book is the Knowledge Management KM Self-Assessment Spreadsheet Dashboard which contains all questions and Self-Assessment areas and auto-generates insights, graphs, and project RACI planning - all with examples to get you started right away.

How? Simply send an email to

[email protected]

with this books’ title in the subject to get the Knowledge Management KM Self Assessment Tool right away.

You will receive the following contents with New and Updated specific criteria:

•The latest quick edition of the book in PDF

•The latest complete edition of the book in PDF, which criteria correspond to the criteria in...

•The Self-Assessment Excel Dashboard, and...

•Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

•…plus an extra, special, resource that helps you with project managing.

INCLUDES LIFETIME SELF ASSESSMENT UPDATES

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Get it now- you will be glad you did - do it now, before you forget.

Send an email to [email protected] with this books’ title in the subject to get the Knowledge Management KM Self Assessment Tool right away.

Your feedback is invaluable to us

If you recently bought this book, we would love to hear from you!

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Purpose of this Self-Assessment

This Self-Assessment has been developed to improve understanding of the requirements and elements of Knowledge Management KM, based on best practices and standards in business process architecture, design and quality management.

It is designed to allow for a rapid Self-Assessment to determine how closely existing management practices and procedures correspond to the elements of the Self-Assessment.

The criteria of requirements and elements of Knowledge Management KM have been rephrased in the format of a Self-Assessment questionnaire, with a seven-criterion scoring system, as explained in this document.

In this format, even with limited background knowledge of Knowledge Management KM, a manager can quickly review existing operations to determine how they measure up to the standards. This in turn can serve as the starting point of a ‘gap analysis’ to identify management tools or system elements that might usefully be implemented in the organization to help improve overall performance.

How to use the Self-Assessment

On the following pages are a series of questions to identify to what extent your Knowledge Management KM initiative is complete in comparison to the requirements set in standards.

To facilitate answering the questions, there is a space in front of each question to enter a score on a scale of ‘1’ to ‘5’.

1 Strongly Disagree

2 Disagree

3 Neutral

4 Agree

5 Strongly Agree

Read the question and rate it with the following in front of mind:

‘In my belief,

the answer to this question is clearly defined’.

There are two ways in which you can choose to interpret this statement;

1.how aware are you that the answer to the question is clearly defined

2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.

A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.

After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Knowledge Management KM Scorecard on the second next page of the Self-Assessment.

Your completed Knowledge Management KM Scorecard will give you a clear presentation of which Knowledge Management KM areas need attention.

Knowledge Management KM

Scorecard Example

Example of how the finalized Scorecard can look like:

Knowledge Management KM

Scorecard

Your Scores:

BEGINNING OF THE

SELF-ASSESSMENT:

Table of Contents

About The Art of Service8

Acknowledgments9

Included Resources - how to access9

Your feedback is invaluable to us11

Purpose of this Self-Assessment11

How to use the Self-Assessment12

Knowledge Management KM

Scorecard Example14

Knowledge Management KM

Scorecard15

BEGINNING OF THE

SELF-ASSESSMENT:16

CRITERION #1: RECOGNIZE17

CRITERION #2: DEFINE:24

CRITERION #3: MEASURE:36

CRITERION #4: ANALYZE:49

CRITERION #5: IMPROVE:58

CRITERION #6: CONTROL:70

CRITERION #7: SUSTAIN:81

Knowledge Management KM and Managing Knowledge Management KM Projects, Criteria for Knowledge Management KM Project Managers:108

Knowledge Management KM: Stakeholder Register109

Knowledge Management KM: Activity Duration Estimates110

Knowledge Management KM: Executing Process Group112

Knowledge Management KM: Milestone List114

Knowledge Management KM: Requirements Management Plan116

Knowledge Management KM: Resource Breakdown Structure118

Knowledge Management KM: Requirements Documentation120

Knowledge Management KM: Team Member Performance Assessment122

Knowledge Management KM: Activity Attributes123

Knowledge Management KM: WBS Dictionary125

Knowledge Management KM: Risk Audit128

Knowledge Management KM: Cost Baseline129

Knowledge Management KM: Risk Management Plan131

Knowledge