Operational Transparency A Complete Guide - 2020 Edition

Operational Transparency

Complete Self-Assessment Guide

The guidance in this Self-Assessment is based on Operational Transparency best practices and standards in business process architecture, design and quality management. The guidance is also based on the professional judgment of the individual collaborators listed in the Acknowledgments.

Notice of rights

You are licensed to use the Self-Assessment contents in your presentations and materials for internal use and customers without asking us - we are here to help.

All rights reserved for the book itself: this book may not be reproduced or transmitted in any form by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher.

The information in this book is distributed on an As Is basis without warranty. While every precaution has been taken in the preparation of he book, neither the author nor the publisher shall have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the instructions contained in this book or by the products described in it.

Trademarks

Many of the designations used by manufacturers and sellers to distinguish their products are claimed as trademarks. Where those designations appear in this book, and the publisher was aware of a trademark claim, the designations appear as requested by the owner of the trademark. All other product names and services identified throughout this book are used in editorial fashion only and for the benefit of such companies with no intention of infringement of the trademark. No such use, or the use of any trade name, is intended to convey endorsement or other affiliation with this book.

Copyright © by The Art of Service

http://theartofservice.com

[email protected]

About The Art of Service

The Art of Service, Business Process Architects since 2000, is dedicated to helping stakeholders achieve excellence.

Defining, designing, creating, and implementing a process to solve a stakeholders challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

Unless you’re talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions.

Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’

With The Art of Service’s Standard Requirements Self-Assessments, we empower people who can do just that — whether their title is marketer, entrepreneur, manager, salesperson, consultant, Business Process Manager, executive assistant, IT Manager, CIO etc... —they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.

Contact us when you need any support with this Self-Assessment and any help with templates, blue-prints and examples of standard documents you might need:

http://theartofservice.com

[email protected]

Included Resources - how to access

Included with your purchase of the book is the Operational Transparency Self-Assessment Spreadsheet Dashboard which contains all questions and Self-Assessment areas and auto-generates insights, graphs, and project RACI planning - all with examples to get you started right away.

How? Simply send an email to

[email protected]

with this books’ title in the subject to get the Operational Transparency Self Assessment Tool right away.

You will receive the following contents with New and Updated specific criteria:

•The latest quick edition of the book in PDF

•The latest complete edition of the book in PDF, which criteria correspond to the criteria in...

•The Self-Assessment Excel Dashboard, and...

•Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

•In-depth specific Checklists covering the topic

•Project management checklists and templates to assist with implementation

INCLUDES LIFETIME SELF ASSESSMENT UPDATES

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Get it now- you will be glad you did - do it now, before you forget.

Send an email to [email protected] with this books’ title in the subject to get the Operational Transparency Self Assessment Tool right away.

Purpose of this Self-Assessment

This Self-Assessment has been developed to improve understanding of the requirements and elements of Operational Transparency, based on best practices and standards in business process architecture, design and quality management.

It is designed to allow for a rapid Self-Assessment to determine how closely existing management practices and procedures correspond to the elements of the Self-Assessment.

The criteria of requirements and elements of Operational Transparency have been rephrased in the format of a Self-Assessment questionnaire, with a seven-criterion scoring system, as explained in this document.

In this format, even with limited background knowledge of Operational Transparency, a manager can quickly review existing operations to determine how they measure up to the standards. This in turn can serve as the starting point of a ‘gap analysis’ to identify management tools or system elements that might usefully be implemented in the organization to help improve overall performance.

How to use the Self-Assessment

On the following pages are a series of questions to identify to what extent your Operational Transparency initiative is complete in comparison to the requirements set in standards.

To facilitate answering the questions, there is a space in front of each question to enter a score on a scale of ‘1’ to ‘5’.

1 Strongly Disagree

2 Disagree

3 Neutral

4 Agree

5 Strongly Agree

Read the question and rate it with the following in front of mind:

‘In my belief,

the answer to this question is clearly defined’.

There are two ways in which you can choose to interpret this statement;

1.how aware are you that the answer to the question is clearly defined

2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.

A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.

After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Operational Transparency Scorecard on the second next page of the Self-Assessment.

Your completed Operational Transparency Scorecard will give you a clear presentation of which Operational Transparency areas need attention.

Operational Transparency

Scorecard Example

Example of how the finalized Scorecard can look like:

Operational Transparency

Scorecard

Your Scores:

BEGINNING OF THE

SELF-ASSESSMENT:

Table of Contents

About The Art of Service12

Included Resources - how to access12

Purpose of this Self-Assessment14

How to use the Self-Assessment15

Operational Transparency

Scorecard Example17

Operational Transparency

Scorecard18

BEGINNING OF THE

SELF-ASSESSMENT:19

CRITERION #1: RECOGNIZE20

CRITERION #2: DEFINE:26

CRITERION #3: MEASURE:37

CRITERION #4: ANALYZE:46

CRITERION #5: IMPROVE:63

CRITERION #6: CONTROL:77

CRITERION #7: SUSTAIN:89

Operational Transparency and Managing Projects, Criteria for Project Managers:139

1.0 Initiating Process Group: Operational Transparency140

1.1 Project Charter: Operational Transparency142

1.2 Stakeholder Register: Operational Transparency144

1.3 Stakeholder Analysis Matrix: Operational Transparency145

2.0 Planning Process Group: Operational Transparency147

2.1 Project Management Plan: Operational Transparency149

2.2 Scope Management Plan: Operational Transparency151

2.3 Requirements Management Plan: Operational Transparency153

2.4 Requirements Documentation: Operational Transparency155

2.5 Requirements Traceability Matrix: Operational Transparency157

2.6 Project Scope Statement: Operational Transparency159

2.7 Assumption and Constraint Log: Operational Transparency161

2.8 Work Breakdown Structure: Operational Transparency163

2.9 WBS Dictionary: Operational Transparency165

2.10 Schedule Management Plan: Operational Transparency168

2.11 Activity List: Operational Transparency170

2.12 Activity Attributes: Operational Transparency172

2.13 Milestone List: Operational Transparency174

2.14 Network Diagram: Operational Transparency176

2.15 Activity Resource Requirements: Operational Transparency178

2.16 Resource Breakdown Structure: Operational Transparency179

2.17 Activity Duration Estimates: Operational Transparency181

2.18 Duration Estimating Worksheet: Operational Transparency184

2.19 Project Schedule: Operational Transparency186

2.20 Cost Management Plan: Operational Transparency188

2.21 Activity Cost Estimates: Operational Transparency190

2.22 Cost Estimating Worksheet: Operational Transparency192

2.23 Cost Baseline: Operational Transparency194

2.24 Quality Management Plan: Operational Transparency196

2.25 Quality Metrics: Operational Transparency198

2.26 Process Improvement Plan: Operational Transparency200

2.27 Responsibility Assignment Matrix: Operational Transparency202

2.28 Roles and Responsibilities: Operational Transparency204

2.29 Human Resource Management Plan: Operational Transparency206

2.30 Communications Management Plan: Operational Transparency208

2.31 Risk Management Plan: Operational Transparency210

2.32 Risk Register: Operational Transparency212

2.33 Probability and Impact Assessment: Operational Transparency214

2.34 Probability and Impact Matrix: Operational Transparency216

2.35 Risk Data Sheet: Operational Transparency218

2.36 Procurement Management Plan: Operational Transparency220

2.37 Source Selection Criteria: Operational Transparency222

2.38 Stakeholder Management Plan: Operational Transparency224

2.39 Change Management Plan: Operational Transparency226

3.0 Executing Process Group: Operational Transparency228

3.1 Team Member Status Report: Operational Transparency230

3.2 Change Request: Operational Transparency232

3.3 Change Log: Operational Transparency234

3.4 Decision Log: Operational Transparency236

3.5 Quality Audit: Operational Transparency238

3.6 Team Directory: Operational Transparency241

3.7 Team Operating Agreement: Operational Transparency243

3.8 Team Performance Assessment: Operational Transparency245

3.9 Team Member Performance Assessment: Operational Transparency247

3.10 Issue Log: Operational Transparency249

4.0 Monitoring and Controlling Process Group: Operational Transparency251

4.1 Project Performance Report: Operational Transparency253

4.2 Variance Analysis: Operational Transparency255

4.3 Earned Value Status: Operational Transparency257

4.4 Risk Audit: Operational Transparency259

4.5 Contractor Status Report: Operational Transparency261

4.6 Formal Acceptance: Operational Transparency263

5.0 Closing Process Group: Operational Transparency265

5.1 Procurement Audit: Operational Transparency267

5.2 Contract Close-Out: Operational Transparency269

5.3 Project or Phase Close-Out: Operational Transparency271

5.4 Lessons Learned: Operational Transparency273

Operational Transparency and Managing Projects, Criteria for Project Managers:275

1.0 Initiating Process Group: Operational Transparency276

1.1 Project Charter: Operational Transparency278

1.2 Stakeholder Register: Operational Transparency280

1.3 Stakeholder Analysis Matrix: Operational Transparency281

2.0 Planning Process Group: Operational Transparency283

2.1 Project Management Plan: Operational Transparency285

2.2 Scope Management Plan: Operational Transparency287

2.3 Requirements Management Plan: Operational Transparency289

2.4 Requirements Documentation: Operational Transparency291

2.5 Requirements Traceability Matrix: Operational Transparency293

2.6 Project Scope Statement: Operational Transparency295

2.7 Assumption and Constraint Log: Operational Transparency297

2.8 Work Breakdown Structure: Operational Transparency299

2.9 WBS Dictionary: Operational Transparency301

2.10 Schedule Management Plan: Operational Transparency304

2.11 Activity List: Operational Transparency306

2.12 Activity Attributes: Operational Transparency308

2.13 Milestone List: Operational Transparency310

2.14 Network Diagram: Operational Transparency312

2.15 Activity Resource Requirements: Operational Transparency314

2.16 Resource Breakdown Structure: Operational Transparency316

2.17 Activity Duration Estimates: Operational Transparency318

2.18 Duration Estimating Worksheet: Operational Transparency320

2.19 Project Schedule: Operational Transparency322

2.20 Cost Management Plan: Operational Transparency324

2.21 Activity Cost Estimates: Operational Transparency326

2.22 Cost Estimating Worksheet: Operational Transparency328

2.23 Cost Baseline: Operational Transparency330

2.24 Quality Management Plan: Operational Transparency332

2.25 Quality Metrics: Operational Transparency334

2.26 Process Improvement Plan: Operational Transparency336

2.27 Responsibility Assignment Matrix: Operational Transparency338

2.28 Roles and Responsibilities: Operational Transparency340

2.29 Human Resource Management Plan: Operational Transparency342

2.30 Communications Management Plan: Operational Transparency344

2.31 Risk Management Plan: Operational Transparency346

2.32 Risk Register: Operational Transparency348

2.33 Probability and Impact Assessment: Operational Transparency350

2.34 Probability and Impact Matrix: Operational Transparency352

2.35 Risk Data Sheet: Operational Transparency354

2.36 Procurement Management Plan: Operational Transparency356

2.37 Source Selection Criteria: Operational Transparency358

2.38 Stakeholder Management Plan: Operational Transparency360

2.39 Change Management Plan: Operational Transparency362

3.0 Executing Process Group: Operational Transparency364

3.1 Team Member Status Report: Operational Transparency366

3.2 Change Request: Operational Transparency368

3.3 Change Log: Operational Transparency370

3.4 Decision Log: Operational Transparency372

3.5 Quality Audit: Operational Transparency374

3.6 Team Directory: Operational Transparency377

3.7 Team Operating Agreement: Operational Transparency379

3.8 Team Performance Assessment: Operational Transparency381

3.9 Team Member Performance Assessment: Operational Transparency383

3.10 Issue Log: Operational Transparency385

4.0 Monitoring and Controlling Process Group: Operational Transparency387

4.1 Project Performance Report: Operational Transparency389

4.2 Variance Analysis: Operational Transparency391

4.3 Earned Value Status: Operational Transparency393

4.4 Risk Audit: Operational Transparency395

4.5 Contractor Status Report: Operational Transparency397

4.6 Formal Acceptance: Operational Transparency399

5.0 Closing Process Group: Operational Transparency401

5.1 Procurement Audit: Operational Transparency403

5.2 Contract Close-Out: Operational Transparency406

5.3 Project or Phase Close-Out: Operational Transparency408

5.4 Lessons Learned: Operational Transparency410

Index412

CRITERION #1: RECOGNIZE

INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.

In my belief, the answer to this question is clearly defined:

5 Strongly Agree

4 Agree

3 Neutral

2 Disagree

1 Strongly Disagree

1. How have issues of transparency and accountability been addressed?

<--- Score

2. How much transparency is needed?

<--- Score

3. How does sdlc overcome transparency problems?

<--- Score

4. How do you balance calls for greater transparency with the discretion needed to consider sensitive subjects?

<--- Score

5. Do anonymous and individually identifiable transparency operate differently?

<--- Score

6. Are there any specific expectations or concerns about the Operational Transparency team, Operational Transparency itself?

<--- Score

7. What are the expected benefits of Operational Transparency to the stakeholder?

<--- Score

8. What efforts are needed to provide integration?

<---