IT Asset Management Foundation (ITAMF) – Workbook - Second edition

IT Asset Management Foundation (ITAMF) Workbook - Second edition

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ITIL® is a registered trademark of AXELOS Limited.

ISO® is a registered trademark of the International Organization for Standardization.

COBIT® is a registered trademark of ISACA (previously known as the Information Systems Audit and Control Association).

No part of this publication may be reproduced in any form including printing, photocopying, microfilm or any other means without written permission by the publisher.

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List of figures and diagrams

Introduction

1   INTRODUCTION TO IT ASSET MANAGEMENT (ITAM)

1.1 Definition and goal of ITAM

1.2 Standards and best practicEs

1.3 ITAM models

Exam preparation: Chapter 1

2   HARDWARE ASSET MANAGEMENT (HAM)

2.1 Introduction to HAM

2.2 Identification and management of hardware assets

2.3 Best practices, tools and mobile devices

Exam preparation: Chapter 2

3   SOFTWARE ASSET MANAGEMENT (SAM)

3.1 Definition and objectives of SAM

3.2 The concept of compliance

3.3 The risks and costs related to software audits

Exam preparation: Chapter 3

4   SERVICES AND CLOUD ASSET MANAGEMENT (SEAM)

4.1 Definition and objectives of SEAM

4.2 The concept of Services and cloud computing

4.3 The practice of SEAM

4.4 Contracts and contract negotiation in SEAM

Exam preparation: Chapter 4

5   PEOPLE AND INFORMATION ASSET MANAGEMENT (PINAM)

5.1 Definition and objectives of PINAM

5.2 The guiding principles of PINAM

5.3 The practice of PINAM

5.4 Services and cloud: BYOD (Bring Your Own Device)

Exam preparation: Chapter 5

6   IT ASSET MANAGEMENT INTERFACES

6.1 The interfaces of IT Asset Management

6.2 IT Asset Management roles

Exam preparation: Chapter 6

Appendix A List of basic concepts

Appendix B About ITAMOrg

Appendix C Answer Key

Figure 1. The ITAM lifecycle

Figure 2. Positioning of ITAM

Figure 3. ITAM ECO system stakeholder map

Figure 4. The ITAM ‘Bermuda Triangle’

Figure 5. ITAM best practices

Figure 6. ITAM requirements for the management of assets

Figure 7. ITAM basic management system

Figure 8. ITAM process framework

Figure 9. The HAM lifecycle

Figure 10. Hardware Asset Management stakeholders

Figure 11. The hardware lifecycle process

Figure 12. SAM stakeholder map

Figure 13. SAM implementation roadmap

Figure 14. SAM tiered approach

Figure 15. SEAM ‘Triple Play’

Figure 16. SEAM lifecycle

Figure 17. SEAM and the worlds of the internal and external IT provider

Figure 18. PINAM and the other ITAM areas

Figure 19. PINAM areas for attention

Figure 20. ITAM ECO system and alignment

Figure 21. ITAM interface approach

Figure 22. IT Asset Manager’s central role

Figure 23. Daily operations involving assets

Figure 24. IT Asset Manager challenges

Figure 25. Challenges of related roles

IT Asset Management Foundation (ITAMF) is a certification that validates a professional’s knowledge on managing the IT assets as part of an organization’s strategy, compliance and risk management. The content covered by the certification is based upon the philosophy of ITAMOrg, a membership organization and thought leader in IT Asset Management.

The certificate IT Asset Management Foundation is part of the ITAMOrg qualification program and has been developed in cooperation with international experts in the field.

This workbook will help you prepare for the IT Asset Management Foundation (ITAMF) exam and provides you with an overview of the four key areas of IT Asset Management: Hardware Asset Management, including ‘mobile devices’; Software Asset Management; Services & Cloud Asset Management and People & Information Asset Management, including ‘Bring Your Own Device’ (BYOD).

The exam consists of 40 multiple choice questions with a pass mark of 65%. In this workbook, you will find several sample multiple choice questions, and to help increase your knowledge about IT Asset Management we have also included so-called ‘get it’ questions. You will find these questions at the end of each chapter. The exam requirements are specified at the beginning of each chapter, and the weight of the different exam topics is expressed as a percentage of the total.

ITAMOrg exam context

Source: ITAMOrg IT Asset Management Foundation preparation guide

Target group

IT Asset Management Foundation is intended for all key personnel in the organization involved in the IT lifecycle. Whilst this certification has an IT focus, it has been specifically designed for non-IT personnel in mind.

Specific roles/responsibilities could include (but are not limited to):

◾General/business management

◾IT manager

◾Procurement manager

◾Financial manager

◾IT operations manager

◾Project manager

◾Process manager

◾Contract manager

◾Risk manager

◾Business continuity manager

◾Security manager

Competences

e-Competence Framework (e-CF)

Introduction to IT Asset Management (ITAM): Exam requirements

◾1.1 DEFINITION AND GOAL OF ITAM

1.1.1 Defining ITAM

Information Technology Asset Management (ITAM) is the strategic management of IT-related assets throughout their lifecycles and