Tracking Outpatients: Using The E-Health System To Ensure Positive Treatment Progress For Hospital Services' Effectiveness For Clients Tracking And Communication At Golden Years Care

TRACKING OUTPATIENTS

USING THE E-HEALTH SYSTEM TO ENSURE POSITIVE TREATMENT PROGRESS FOR HOSPITAL SERVICES’ EFFECTIVENESS FOR CLIENT TRACKING AND COMMUNICATION AT GOLDEN YEARS CARE

DR. TAMER SABRY, BSW, MBA, D.B.A

The Paper House The Paper House

Copyright © 2024 by Dr. Tamer Sabry, BSW, MBA, D.B.A

All rights reserved.

No part of this book may be reproduced in any form or by any electronic or mechanical means, including information storage and retrieval systems, without written permission from the author, except for the use of brief quotations in a book review.

To my son Karas Sabry and my wife Jakleein Sabry.

CONTENTS

Abstract

PUBLIC PROFILE & URL

SECTION 1: INTRODUCTION TO DOCTORAL RESEARCH PROJECT

Background of the Problem & Problem Statement

Problem Statement

Purpose Statement & Significance of the Study

Problem Statement

Specific Problem Statement

Purpose statement

Significance of the Study

Literature Support

Advancing Theory

Project Type & Organization Permission

Project Type

Organization Permission

Research Questions and Methodology

Research Question

Methodology

Data Collection

Data Analysis

SECTION 2: LITERATURE SUPPORT

Description of the Problem and Business Practices

Description of the Problem

Description of Business Practices

Discussion on Previous Research

Research Framework

Key Tenets of the Technology Acceptance Model (TAM)

Connection to the Study Approach and Research Questions

Relevance to Instrument Development and Data Analysis

Complete Literature Review

Introduction

Literature Search Strategy

Theoretical Foundation

Theory: The Technology Acceptance Model (TAM)

Theoretical Background

Key Concepts and Propositions

Literature Analysis

The Rationale for Theory Choice

Relationship with the Present Study

Literature Review

Summary

The Present Study

SECTION 3: RESEARCH METHODOLOGY

Role of the Researcher Research Methodology

Discussion on the Population and Sampling

Study Population

Study Sample

Eligible Participants

Data Security and Participant Confidentiality

Reasons for Eligibility

Population Sampling Process

Study Samples and Methods for Determining the Samples

Detailed Descriptions

Recruiting

Selection

Procedures for Assigning to Groups

Gaining Access to the Sample

The Actual Participants

Summary

Data Collection and Analysis

Data Collection

Data Analysis

Assumptions, Limitations, Delimitations

Assumptions

Limitations

Delimitations

SECTION 4: RESULTS, DISCUSSIONS AND IMPLICATIONS

Results

Underutilization of E-Health Services in Healthcare Practices

Employee Resistance to Organizational Change in Healthcare Settings

Discussions

Underutilization of E-Health Services

Employee Resistance to Organizational Change

Practical Implications for Healthcare Organizations

Relationship of Findings

Implications and Recommendations for Future Research

Implications

Recommendations for Future Research

Summary and Study Conclusion

Summary

Conclusion

References

Letter to the facility requesting access permission (Appendix A)

List of interview questions (Appendix B)

This research endeavors to uncover the challenges Adult Medical Daycare facilities in the State of New Jersey encounter in establishing effective aftercare follow-up procedures, resulting in untapped opportunities for optimized patient care. This study delves into the complex dynamics of underutilization and resistance to organizational change within this context. The findings illuminate the critical role that comprehensive training and robust support systems play in driving the adoption of E-Health services while simultaneously addressing data privacy and security concerns. Furthermore, this study emphasizes the pivotal impact of employee involvement and the influence of organizational culture in ameliorating resistance to transformative changes. Guided by the Technology Acceptance Model, this investigation examines the intricate interplay between these elements, culminating in actionable recommendations for healthcare institutions. By embracing these insights, healthcare organizations can effectively harness the potential of E-Health services, leading to tangible advancements in patient care delivery and operational efficiency.

TRACKING OUTPATIENTS, USING THE E-HEALTH SYSTEM TO ENSURE POSITIVE TREATMENT PROGRESS FOR HOSPITAL SERVICES' EFFECTIVENESS FOR CLIENT TRACKING AND COMMUNICATION AT GOLDEN YEARS CARE

PUBLIC PROFILE & URL

SECTION 1: INTRODUCTION TO DOCTORAL RESEARCH PROJECT

BACKGROUND OF THE PROBLEM & PROBLEM STATEMENT

The healthcare industry has experienced changes in recent years due to the widespread adoption of electronic health records (EHRs) and the implementation of E-Health systems. These technological advancements have the potential to revolutionize care, improve communication among healthcare providers, and enhance overall organizational efficiency. However, despite their benefits, there is a growing concern about how effective and impactful E-Health systems are in addressing the inability of Adult Medical Daycare in the State of New Jersey to institute aftercare follow-up for patients, resulting in missed opportunities for delivering more effective patient care.

Existing research literature has shed light on the importance of E-Health systems in enhancing care and streamlining healthcare processes. Studies conducted by Johnson et al. (2021) have shown outcomes linked to using E-Health systems, such as improved communication among healthcare providers and increased job satisfaction among nurses due to easily accessible healthcare records. Additionally, the gap in existing literature pertains to E-Health systems' deficient implementation and efficacy within specialized healthcare facilities like Adult Medical Daycare in New Jersey. This void underscores real-world obstacles that hinder system integration, yielding inefficiencies and suboptimal patient outcomes.

Like many healthcare institutions, Golden Years Care has introduced an E-Health system to enhance patient care and operational efficiency. Yet, concerns about the system's impact on care quality and facility effectiveness have emerged, specifically regarding the inability to establish effective aftercare follow-up for patients in the State of New Jersey. Staff and patients have identified issues such as delays in accessing records, difficulties navigating the system, and occasional data entry errors. While existing literature mainly highlights the benefits of E-Health systems, there is a lack of studies specifically addressing the unique challenges faced during implementation and usage at individual healthcare facilities. To enhance patient care, it is vital to explore the effectiveness of the E-Health system within New Jersey's Adult Medical Daycare, focusing on aftercare follow-up barriers.

This study focuses on the Adult Medical Daycare in New Jersey's inability to establish patient aftercare follow-up, leading to missed opportunities for enhanced patient care.

Through a case study at Golden Years Care facility, this study aims to investigate staff experiences with the E-Health system, identifying factors influencing its efficiency and effectiveness within the facility. The study seeks to understand Golden Years Care's difficulties in effectively utilizing the E-Health system. Additionally, it aims to explore strategies for improving its functionality.

The importance of this study goes beyond filling a gap in the existing literature. It has implications for healthcare administrators and policymakers. Healthcare facilities can implement targeted interventions to optimize their systems and enhance organizational effectiveness by understanding the challenges and obstacles faced when using E-Health systems. The findings from this study will be a resource for healthcare organizations looking to fully leverage the potential of E-Health systems and streamline healthcare processes. Moreover, in a changing healthcare landscape, it is crucial to continuously assess and improve the implementation and usage of E-Health systems. The results of this study will contribute to the discussion about integrating digital technology into healthcare, leading the way for future research and advancements in this field.

PROBLEM STATEMENT

PURPOSE STATEMENT & SIGNIFICANCE OF THE STUDY

PROBLEM STATEMENT

The general problem to be addressed is the inability of some healthcare institutions to institute aftercare follow-up for patients, resulting