10 Best WordPress Chat Plugins in 2024

In today's digital world, engaging with your website visitors is more important than ever. One of the most effective ways to do this is by using chat plugins. These plugins allow you to communicate with your visitors in real time, answering their questions, and providing support. Here are the top 10 WordPress chat plugins in 2024 that can help you enhance your website's user experience.

Top 10 WordPress Chat Plugins

1. Tawk. to

Tawk.to is a free chat plugin that comes packed with features. It’s easy to set up and allows you to monitor and chat with visitors on your WordPress site. You can add this plugin your website by adding a line of JavaScript or by just installing the WordPress plugin. It offer many services like conversation logging which can be done in over 45 languages, we can also track this in real-time.

Key Features:

• This is a platform that is free of cost which will be very beneficial for small businesses. But if you want to take off the Tawk logo in chatboxs then $15 should be paid per month.
• Conversations can be monitored and reviewed after it is done.
• You can follow users through the site and see their actions.

Advantages:

• This plugin can be easily installed.
• The plugin is supported by both Android and iOS.
• You can check your performance analytics.

Pricing: It is a free platform but to take off the Tawk logo in the chatbox, $15/month is charged.

2. LiveChat

LiveChat is a popular and versatile chat plugin. It offers a user-friendly interface, customizable chat widgets, and integrations with various tools like CRM and email marketing platforms. This plugin will allow you to add a live chatbox to your website. You can communicate with users in real-time through this WordPress plugin. It is very easy to install while at the same time highly customizable.

Key Features:

• You can customize the chat widgets, add your own logo, or even add a social media button and can add custom live chat agents.
• This plugin lets customer provides feedback and comments on the product on your websites.
• Another great feature is the integration of chatbots into your chatbox which will be convenient for both you and your consumers.

Advantages:

• All conversations and chats will be stored automatically which can be reviewed if needed.
• The chat functions very well and will load quickly which is great for user experience.
• Multiple chat windows will be available for customer support teams.

Pricing: With AI features included pricing start at $72/month.

3. HubSpot

This plugin will provide live chats with automated bots as one option. One of its benefits is that this is available for free and has a high rating of 4.5/5. It also has features like content management system function and CRM.

Key features:

• The free plan offers many features like customization, chat widgets, team management, etc. which is very useful for many websites.
• The layout of the plugin is well organized making it easier to use or manage.
• Tutorials are provided for using the chatbox or any other features.

Advantages:

• The interface is very user-friendly as it is quite easy to use and maintain.
• In one package it offers a variety of tools and platforms for smooth workflow and user-friendly purposes.
• It offers chatbots that are quicker and easier for both customers and producers.

Pricing: Offers both free and premium plans with the pricing starting at $15/month.

4. 3CX Live Chat

This plugin will allow you to communicate with visitors in real time. This communication can be done in many ways, like messaging, voice messages, calls, or even video calls. All the actions can be controlled by users through a centralized dashboard.

Key features:

• A wizard guide is provided to begin the setup of the application.
• Customizations and settings for setting up the chat widget are available.
• Contact information of users can be added by requiring and making them fill out certain forms.

Advantages:

• It is beginner-friendly and can be easily set up by following the tutorials.
• The free plan accommodates up to ten users which is great for small businesses.
• Chat histories are automatically stored for future reference.

Pricing: Live chat features are available for free.

5. ChatBot

To begin using these tools, there is no need to write codes rather it uses drag and drop methods to make a live chatbot which you can easily ass to your WordPress websites using free ChatBot.com. There will be tutorials available for this step which makes it much easier to use.

Key features:

• Pre-made templates are provided and at the same time, you can customize them according to your needs and liking.
• This can be integrated with many known platforms like Facebook, Instagram, etc.
• The chatbots can also be multilingual through the use of filters which is great for websites serving international consumers.

Advantages:

• The chatbots can be integrated with Livechat providing real-time communication.
• The chatbot automatically stores all the communication it has with consumers for reference.
• It also shows you detailed analytics and performances of tour websites.

Pricing: There are 14 days of free trials available with premium plans starting from $52/month.

6. Tidio

Tidio Live Chat combines live chat, bots, and marketing automation into one easy-to-use platform. It's ideal for e-commerce sites looking to enhance customer engagement. This is a WordPress plugin that has live chats and chatbots which will help in solving more than half of the consumer's needs without you taking care of it. The AI feature of this plugin is one of its key features.

Key Features:

• It has pre-made templates but chat widgets or other features are customizable.
• All chat history or transcripts are auto-saved and can be reviewed when needed.
• Customer support teams can open tickets in the chatbox.

Advantages:

• It is one of the easiest plugins for beginners to use.
• It lets users maintain Facebook messages, emails, and chatboxes in one place.
• Offers a free plan which is beneficial with many features offered.

Pricing: A free plan is available while the premium starts at $29/month.

7. JivoChat

This WordPress plugin offers many services in one package where you can message, have a phone call, email, or communicate with chatbox and chatbots to whoever visits your website. This plugin provides many services for communication which is helpful for users.

Key features:

• Voice messages, file and screen sharing, video calls, and multiple chat agents are provided.
• This tool allows you to connect with consumers on WhatsApp as well.
• Chatbox widget and theme are customizable according to your liking.

Advantages:

• The free plan includes many features of the paid version.
• Detailed analytics and chat performance are provided.
• Visitors' actions can be monitored through this plugin.

Pricing: Free plans are available while premium starts at Rs. 514/month.

8. ZenDesk

This is a plugin that provides live chat and allows you to embed this widget anywhere on your page. This is a fairly expensive software but considering its overall features and advantages, it is worth the fees. This plugin is great for users who have consumers on many platforms.

Key features:

• It is an all-in-one software package that allows you to maintain chats from various platforms in one place.
• A chatbot option is given that will automatically answer consumers.
• Personalized answers are premade studying the actions and history of the consumer.

Advantages:

• Viewers can see past questions and answers saving resources for both parties.
• With specific and sophisticated rules being followed complicated questions will be directed to the right department.
• The chat box can be embedded anywhere according to your liking.

Pricing: Basic plan starts at $19/month.

9. Glassix

This WordPress plugin uses AI technology to provide communication between a user and the producer of any website. They offer a one-in-all service where that provides a unified inbox of messages from various different platforms.

Key features:

• This AI technology is highly advanced and even provides GPT-4 automation features.
• Chatbots are also provided for automated communication services.
• A free trial for a month is provided, while a paid plan starts at $49/month per agent.

Advantages:

• Performance and analytics can be reviewed and studied in real-time.
• Highly customizable for different business needs.
• Communication from various media platforms is centralized.

Pricing: The basic plan began at $49/month.

10. Brevo Chat

This plugin is mainly famous for SMS and email marketing but it also provides you with a chatbox that can be maintained in real-time making you able to solve issues and doubts in your consumers' experiences.

Key features:

• It provides CRM, landing pages, SMS marketing, Email marketing, and so on.
• Features for consumers to rate the chats are also present.
• You can see what consumers are typing before they send they sent giving more time for answer.

Advantages:

• Chatbots are also there for automated response.
• Customers can use chatboxes with their mobile phones.
• Customization features are also available.

Pricing: Both free and premium plans are available with the basic premium plan starting at RS. 1575/month.

Conclusion

Choosing the right chat plugin for your WordPress site can significantly improve your customer engagement and support. Whether you're a small business or a large enterprise, there's a chat plugin out there that can meet your needs. Explore these options to find the best fit for your website in 2024.

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