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Last updated on Feb 13, 2025
  1. All
  2. Soft Skills
  3. Negotiation

Dealing with a client who pushes for lower prices: How do you maintain value in negotiations?

When a client presses for discounts, maintaining your worth is key. To navigate this challenge:

  • Highlight unique benefits: Emphasize what sets your service apart from competitors.

  • Offer alternatives: Suggest different tiers of service that fit their budget without slashing prices.

  • Stand firm politely: Acknowledge their concerns but reiterate the value you provide.

How do you uphold your pricing strategy while keeping clients happy?

Negotiation Negotiation

Negotiation

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Last updated on Feb 13, 2025
  1. All
  2. Soft Skills
  3. Negotiation

Dealing with a client who pushes for lower prices: How do you maintain value in negotiations?

When a client presses for discounts, maintaining your worth is key. To navigate this challenge:

  • Highlight unique benefits: Emphasize what sets your service apart from competitors.

  • Offer alternatives: Suggest different tiers of service that fit their budget without slashing prices.

  • Stand firm politely: Acknowledge their concerns but reiterate the value you provide.

How do you uphold your pricing strategy while keeping clients happy?

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Help others by sharing more (125 characters min.)
130 answers
  • Contributor profile photo
    Contributor profile photo
    Colette Kemp

    Helping small business owners work smarter and more efficiently using AI-powered systems and tools ~ Owner of SureStep Business Advisors

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    When a client pushes for a lower price, the instinct is to negotiate down. But I take a different approach, one inspired by Alex Hormozi’s philosophy. Instead of cutting price, I ask: How can I increase the value? Price is just a number, but value is what drives decisions. More support, better terms, a stronger guarantee... these are all levers that make a deal more compelling without sacrificing margins. The right buyers don’t just want the cheapest option; they want the best return.

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    23
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    Arnab Pramanik

    Vice President - Global Sales | Microsoft Solutions | IIM-K

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    To maintain value in negotiations with clients pushing for lower prices, emphasize the unique features and long-term benefits of your product or service. Understand the client's needs and tailor your offer accordingly, possibly offering tiered pricing without compromising on quality. Share testimonials or success stories to reinforce the value, and stay confident in your pricing by explaining its justification. In last, Instead of lowering prices, offer additional value, such as extended services or bonuses. Finally, be prepared to walk away if the client insists on a price that undermines the value you provide.

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    10
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    Aline Dias

    Gerente de Porto e Ferrovia | Engenharia, Gestão

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    You have to explain to them What makes your product unique. Sell them not just a product but a dream, an idea. This makes diference and i am sure that everyone likes to have something that has a value. Remember that sustainable products are most value that others.

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    8
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    Jia Junaid

    Managing Partner | Family & Divorce | Legal Tech Enthusiast @Lexaltico LLP

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    Reaffirm the Value Proposition – Highlight the expertise, experience, and outcomes you bring to the table. If relevant, share case studies or client success stories that showcase the impact of your work. Align with Their Goals – Understand their underlying concerns. Are they looking to cut costs, or do they not fully grasp the benefits of your services? Address their priorities and demonstrate how your solution directly contributes to their success. Be Flexible, But Smart – If a client truly doesn’t need everything you’re offering, break your services into manageable pieces they can afford. This way, they still receive value, and you maintain a long-term relationship rather than losing them entirely.

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    5
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    Miguel Pardo

    Consejero Certificado Gobierno Corporativo (Autónomo)

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    Cuando un cliente presiona por precios más bajos, enfocarse en la negociación en el valor. Destacar tus diferenciadores: calidad, servicio y beneficios adicionales. Preguntar qué es clave para ellos y encuentra puntos de acuerdo. Si ajustas el precio, reduce el alcance o pide un mayor volumen. Usar referencias del mercado para justificar tu tarifa y mostrar el retorno de inversión. Evitar ceder sin obtener algo a cambio y construir confianza a largo plazo. Un cliente que solo busca precio puede no ser el más rentable. La clave es demostrar por qué tu oferta es la mejor opción. Si tu eres el mejor, nadie espera que seas barato. Si tu eres barato, nadie espera que seas el mejor.

    Translated
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    Jose Antonio Camara Madrid
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    Añadir valor a cosas que no nos cuesten mucho dinero y que el cliente las perciba como muy valiosas, es importante diferenciarse por la calidad (entendida como la adecuación de requisitos, no como lujo o documentación en exceso) , servicio..

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    4
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    Vikaas Raghav

    Strategist in AI-Driven Branding & Marketing | Specialist in Digital Marketing, 360° Advertising, Media Production, AI Integration & Content | Empowering Real Estate, Medical, Education, Insurance & Investment Sectors

    • Report contribution

    In such a case one must politely and creatively negotiate for services you were to render and create a custom package. If still the client is adamant then you always have the choice to say no.

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    3
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    Abdallah El Chayeb

    Entrepreneur

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    From my point of view, and working directly and in directly with clients has always given me the conclusion that: in any negotiation, it’s essential to keep the focus on the value you bring rather than just the price. One main key is: we should differentiate if you are dealing with a B2B or B2C Business Models: • For B2B: Emphasize how your work boosts ROI and streamlines operations—back it up with real case studies. In addition, show the long term value of your product / service. • For B2C: Highlight the immediate benefits and the positive customer experiences your offering delivers. Remember that you are dealing with individuals influenced by emotions and personal needs. Let the conversation center on genuine value, not just cost.

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    3
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    Ikram El Khechen

    Senior Project Manager - MEEZA

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    Based on my experience, I would focus on the below: 1- solution optimization to decrease the price if possible, while ensuring that your delivering the same value. 2- or use a phased implementation approach to match with the available budget. 3- Communicating the added value of the solution and assess its return on investment. 3- offer additional support and training services where possible.

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    3
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    Ashraf Buccas

    Parts Manager - Motus Renault East Rand

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    Build value in the product. Explain how the original surpasses the generic. Product knowledge plays a vital role. However, sometimes, you need to close a sale and give away some margin to save the sale. Rather make a little and keep the client happy than turn him away and send him to your opposition. If you help him, he will surely return. By word of mouth, his family and friends will surely tag along. This is from personal experience. Knowing how to read body language plays an important role. In today's economy (in my geographical area) not everyone can afford an OEM part. As much as price margins are vital to a business,a little tolerance and adjustment will surly build a longer relationship than being firm and loosing the client forever.

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    3
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