Zendesk

Employee service shouldn’t be hard. Zendesk and Microsoft are bringing AI-powered support into Microsoft 365, reducing complexity and helping teams resolve issues faster. See how it works: https://zdsk.co/3XWUjGu

Fast isn’t fast enough anymore. As AI and self-service reshape expectations, customers now demand instant support — accurate, seamless resolutions powered by connected knowledge. • 86% of consumers say quick, accurate help defines their brand loyalty • 85% of CX leaders say customers will drop brands that can’t resolve issues on first contact • 87% of firms agree customers expect fast, seamless service across every channel Instant resolutions are the new baseline. Anything slower feels broken. See how CX leaders are keeping pace in the Zendesk #CXTrends 2026 report: https://zdsk.co/4os5TEn

It’s Black Friday and orders are flooding in. With Zendesk, your customers stay ahead. #ZendeskAIAgents deliver instant self-service for common questions like order status, returns, and exchanges. For complex requests, they follow up, verify details across systems, and complete the fix. Human handoff comes with full context when needed. From cart to checkout, support that keeps up. That’s the #ZendeskAI effect: https://zdsk.co/4pEVcQ1

Shoppers want updates on gift delivery, stock levels, and promotions. #ZendeskAIAgents instantly suggest accurate answers and guide customers to self-service solutions, reducing hold times and frustration. Faster resolutions, happier shoppers. That's the #ZendeskAI effect: https://zdsk.co/49HJJKM

Shoppers need fast answers on seasonal promotions and shipping deadlines, and most prefer to self-serve. But if you don't have a knowledge base yet, it's not too late. Knowledge Builder uses AI to mine recent tickets, surface common questions, and auto-generate organized help center articles. Your team reviews, edits, and publishes quickly so customers find answers instantly. Stand up a help center in days, not months. Fewer repeat tickets. Faster resolutions. That's the #ZendeskAI effect: https://zdsk.co/3XfYZaj

B2B buying has changed. Today, buyers’ first impression often comes from generative AI, not your website or sales team. Every digital touchpoint matters — how customers experience your brand shapes the AI-driven narrative before any human interaction. Marketing, sales, and support must work together to ensure messages are consistent, customer-centric, and impactful. Read more insights from Zendesk President and CRO Chris Donato and Senior Vice President of Communications Sarah Gavin in G2: https://zdsk.co/4ooKdZP

Sezzle is growing fast, and Zendesk is helping them keep up. By empowering top agents to design workflows, they cut 95% off first response time and deflected 20% of tickets through self-service. Agents focus on complex issues, shoppers get answers faster, and merchants stay successful. The result? Support operations grew 3X in a year while maintaining high agent and customer satisfaction: https://zdsk.co/44kXKuc

The holiday rush is here. A customer needs a split shipment and a last-minute gift card change. #ZendeskAIAgents clarify, reason, and check your systems to resolve requests using trusted knowledge. They take action, confirm the resolution, and hand off with full context when needed. Smarter self-service. Fewer escalations. Happier holidays. That’s the #ZendeskAI effect: https://zdsk.co/48y1J9g

Customers need answers now for order tracking, product availability, returns. Generative Search brings AI-powered answers to the top of search results, from trusted sources like Confluence. More self-service. Fewer tickets. Happier customers. That’s the #ZendeskAI effect: https://zdsk.co/4rjSO2t