Speaking at UOB's AI training on generative AI and responsible AI adoption

Tan Su Shan, appointed CEO of DBS Bank — officially DBS Group Holdings Ltd., Singapore’s largest #bank and one of Asia’s leading #financial institutions — in March 2025, is the bank’s first #female and first internally promoted leader. With over 15 years at DBS and earlier global experience at Morgan Stanley and Citibank, she brings both institutional insight and international perspective. Her #leadership blends discipline with empathy, emphasizing agility, teamwork, and a purpose-driven culture rooted in DBS’s founding #mission to serve society. Tan’s vision is to make DBS a “Gen AI–enabled bank with a heart.” Building on its strong #digital foundation, DBS now applies #artificialintelligence across operations through its PURE framework—ensuring AI use is Purposeful, Unsurprising, Respectful, and Explainable. The bank’s extensive data #infrastructure supports more than a thousand #AI models, which created about SGD 750 million in value in 2024. A key initiative is “DBS GPT,” an internal AI assistant that helps staff write, translate, and respond to #customers, democratizing knowledge across the #organization. For Tan, success depends not just on technology but on mindset—embedding #innovation into everyday work while keeping people and purpose at the center. Through this approach, DBS aims to prove that advanced #technology and #humanvalues can thrive together in modern #banking. https://lnkd.in/gvzh987r

J.P. Morgan has been named 𝐖𝐨𝐫𝐥𝐝'𝐬 𝐁𝐞𝐬𝐭 AI Bank at the inaugural 𝐆𝐥𝐨𝐛𝐚𝐥 𝐀𝐈 𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧 𝐀𝐰𝐚𝐫𝐝𝐬 𝟐𝟎𝟐𝟓 (https://lnkd.in/g9rc3p9U) — the industry’s only pure-play AI awards programme.   The awards attracted 176 submissions from banks, fintechs, payment providers and AI vendors worldwide, with 40 institutions recognised for their leadership in deploying AI to enhance customer experience, operational efficiency, risk governance and new business monetisation.   Other winners include Standard Chartered, BMO, UOB, HSBC and Bank of Canada across strategy, product, risk and responsible AI categories.   The Digital Banker ’s AI Awards programme evaluates institutions against a proprietary seven-pillar framework covering strategic vision, agentic design, business impact, ethics, adoption and future readiness.    𝐑𝐞𝐚𝐝 𝐭𝐡𝐞 𝐟𝐮𝐥𝐥 𝐚𝐫𝐭𝐢𝐜𝐥𝐞: https://lnkd.in/gPZ-D5xn

Why Human Skills Remain Critical in Banking Risk Management—Even in the Age of AI With the rapid rise of AI, many predict that most professions will be automated out of existence. Yet, as Jensen Huang, CEO of NVIDIA, recently emphasized, skilled trades—like electricians and carpenters—are irreplaceable, especially when building the physical infrastructure powering AI’s growth. This lesson extends directly to risk management in banking. While advanced algorithms and automation are now essential for monitoring transactions and spotting anomalies, true risk judgment in banking requires more than what data can provide. It demands a human touch: context, ethics, critical thinking, and an intuitive feel for uncertainty. Key Insights for Banking Leaders: AI automates, but humans assess: Quantitative models highlight risks, but the final assessment involves regulatory, reputational, and ethical considerations only experienced professionals can judge. Banking’s infrastructure needs human expertise: Just as data centers need skilled technicians, banks need risk managers who understand both systemic and emerging risks. Resilience through synergy: The future of banking risk is a partnership—machines handle scale and speed, humans provide oversight and nuanced decision-making. Upskilling is essential: Modern risk managers must combine technical know-how (data analysis, AI literacy) with deep business acumen and compliance awareness. For Indonesia and other emerging economies, as we build more digital banking infrastructure and AI-driven financial services, the demand for adaptive, ethically minded risk professionals will only grow. Banking resilience isn’t just about technology—it’s about empowering people who can interpret, challenge, and make judgment calls in complex environments. Let’s value and invest in the human side of risk management, ensuring that as AI evolves, our expertise and wisdom remain at the heart of banking’s future. #RiskManagement #Banking #AI #Leadership #DigitalTransformation #FinancialServices #HumanExpertise

🚨 Prediction is not magic — it’s math + context. In retail & Islamic banking, predictive analytics is reshaping how we serve customers. It helps us: 🔹 Spot risks before they become problems 🔹 Personalize Sharia-compliant product offerings 🔹 Improve retention with smarter engagement But here’s the catch 👉 a model is only as good as the data feeding it AND the principles guiding it. In Islamic banking especially, it’s not just about accuracy — it’s about fairness, ethics, and Sharia compliance. 💬 Curious to hear: How do you (or your team) handle the balance between accurate predictions and ethical decision-making? #IslamicBanking #RetailBanking #PredictiveAnalytics #MachineLearning #AI #DataScience #ShariaCompliance #Qatar #DigitalTransformation

🚀 Big news in the world of AI! Malaysia just launched Ryt Bank, the world’s first AI-powered bank. 💳✨ This innovative bank offers a multilingual interface, daily savings opportunities, and an AI assistant for managing your bills. 💼💰 What does this mean for you? - Easier banking with personalized assistance! - Better savings tools at your fingertips. - All while enjoying support in multiple languages, making banking accessible for everyone. 🌍💬 AI is becoming a game changer in how we manage our finances. Let's embrace these advancements for a smarter financial future! 🚀💡 #AI #BankingInnovation #RytBank

💡 Reimagining Process Excellence in Banking: Integrating Lean Six Sigma & AI in a New Era of Continuous Improvement In the latest article from our contributor Sudeshna Banerjee, currently leading transformation at OakNorth Bank, she explores how the convergence of Lean Six Sigma and artificial intelligence (AI) is redefining operational excellence in modern banking. For decades, Lean Six Sigma has been the foundation of efficiency and quality in financial services. But as digital ecosystems evolve and customer expectations accelerate, traditional process optimization is no longer enough. 🤖 Enter AI-powered process intelligence, bringing precision, speed and insight to transformation programs across risk, operations, customer experience and fraud management. As Sudeshna notes, “When combined thoughtfully with Lean Six Sigma, AI can enhance the precision, speed and impact of transformation programs.” 📖 Read the full article to learn how banks can blend proven methodologies with emerging technology to drive sustainable, intelligent transformation: https://lnkd.in/eu3jKRGF #PEXNetwork #ProcessExcellence #OperationalExcellence #BankingTransformation #LeanSixSigma #AI #DigitalTransformation #ContinuousImprovement #ProcessIntelligence

Agentic AI is redefining the future of credit in ASEAN. As banks face mounting pressure to accelerate credit decisions, ensure compliance, and prove ROI, the next frontier lies in Agentic AI — intelligent architectures that fully automate end-to-end lending processes with minimal human intervention, combining speed, accuracy, and governance. Join Chris Kneen (Chief Commercial Officer) and Joe Udomdejwatana (Business Development Director for APAC) from Axe Finance, together with Hanh Dinh Hong (Financial Services Leader, PwC Vietnam), as they unpack how ASEAN lenders can leverage Agentic AI to transform onboarding, underwriting, and portfolio monitoring for smarter, compliant, and ROI focused lending. 📅 Nov 5, 2025 | 🕒 3:00 PM (GMT+7) Reserve your place today: https://lnkd.in/dg5HRfgn #AgenticAIA#DigitalLendingn#aseanbankingn#axefinancec#PwCw#AIinBankingn#LendingTransformationon

FORMS HK CDO Barry Chan is honoured to join the #TreasuryMarketsSummit2025 panel with Charlotte Wong (HSBC) and moderator Alvin Li (Hong Kong Monetary Authority (HKMA)), discussing “Transformations ahead: application of Artificial Intelligence in the financial sector.” This year’s Summit, co-hosted by HKMA and TMA on September 26, highlighted a major industry shift: financial institutions are graduating from pilot AI projects to scalable, production-ready systems. The adoption of Agile MVPs, coupled with Data & AI Factory models, is enabling rapid innovation while ensuring robust data governance and compliance. Agentic AI is driving the next wave, embodying capabilities like self-reflection, integrated tool use, planning, and multi-agent collaboration. This unlocks always-on, hyper-personalized banking services—with clear gains in efficiency, smarter risk management, and stronger customer engagement. Key enablers for success: • Centralizing data and AI capabilities to accelerate safe, governed deployments.    • Treating AI systems with the same prudence and oversight as human processes.    • Developing talent for adaptability and rapid learning in areas like prompt engineering and context-aware AI. Let’s work together to make banking and finance simpler, faster, smarter, and safer with AI. #formshk #fintech #fintechconsulting #GenAI #centralizingdata #Innovation #dataAI

"Artificial intelligence is fast becoming a cornerstone of modern #banking, transforming operations, customer experiences, and business models. The key lies in adopting #AI in a structured way, building strong foundations, embedding it into daily operations, and evolving strategies to unlock its full value. At KPMG in Cyprus, we are at the forefront of this transformation, helping banks navigate the journey with confidence and seize the opportunities that AI brings. AI is not just reshaping banking; it is shaping the future of trust, efficiency, and #innovation in our sector.". Quote by Panayiotis Peleties, Board Member, Head of Banking. 👉 Download the report: https://bit.ly/3X8kzO7