We live in fantastic times with endless possibilities. I mentioned that there have been three inflection points that have impacted how we view the world: the digitalization of economies, a post-pandemic shift in economics, and the democratization of AI. For practitioners, AI has made accomplishing seemingly impossible tasks much more within reach. The biggest challenge for marketers has always been getting to know the customers. Not just their buying patterns, but a deep dive into their psyche, their personas, their attitudes, and behavior. #Customers, #Artificialintelligence, #CRM
Re-imagining CRM in the Era of AI – CEO Roundtable Had a great experience participating in the CEO Roundtable on “Re-imagining CRM in the Era of Artificial Intelligence.” The session brought valuable discussions on how AI is transforming customer experience, data-driven decisions, productivity, and the future of intelligent CRM. A special thanks to our Keynote Speaker Mr. Vinay Kumar for sharing powerful, practical insights drawn from his 30+ years of leadership across pharma, healthcare, analytics, and AI-driven CRM. His experience as Director at DATAWISE, former GM at Apollo Health & Lifestyle, and President of ComSim Inc. made the session truly enriching. Grateful to the hosts Hithav Partners, in strategic alliance with Zoho and Proledger, for creating such a meaningful platform for CXOs and technology leaders. Looking forward to more such knowledge-driven conversations on the future of CRM.
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