TeqTalk

The future of CS isn’t one role — it’s a mix of architects, engineers, and CSMs working together in a tiered model to drive outcomes.    GitLab shows how it’s done.  #CSLeaders #CustomerSuccess #SaaS #Strategy #CustomerValue #SuccessEngineering #CustomerEnablement #GitLab #TeqTalk 

Modern CS isn’t just about onboarding customers — it’s about guiding them through the right journey at the right moment.    This is how onboarding becomes predictive, personalized, and scalable.    #AIinCS #CustomerJourney #PredictiveCS #CustomerInsights #SaaSLeadership #DigitalCX #AutomationInCS #TechInnovation #TeqTalk 

Long-tail accounts rarely get high-touch CS which is why AI is becoming essential. GitLab explains how AI aggregates scattered customer signals into predictive scoring that shows who may expand… or churn.  #CustomerSuccess #Strategy #AIinSaaS #CustomerSignals #LongTailCustomers #CSAutomation #CustomerValue #TechLeadership #SaaSInnovation #TeqTalk 

GitLab helps customers achieve 20X faster time-to-market, reduce cycle time, and streamline release cadence by removing silos and unifying workflows.    For companies under pressure to innovate faster, these gains are game-changing. #DevSecOps #SoftwareDelivery #CustomerSuccess #PlatformConsolidation #SaaSLeadership #TechInnovation #TeqTalk 

Customer Success is no longer a reactive function. It’s a strategic partner tied to revenue, outcomes, and product adoption.  #CustomerSuccess #DigitalCustomerSuccess #AIinCS #CustomerOutcomes #SaaSLeadership #EnterpriseSaaS #Automation #TeqTalk 

CS leaders now need to show ROI, cost efficiency, and measurable outcomes.    The market forces pushing Customer Success to prove value, reduce costs, and take ownership of real revenue impact. #CustomerSuccess #ROI #Efficiency #GTM #Revenue #CS #SaaS #TeqTalk 

This Thanksgiving, we’re grateful for the TeqTalk community. Thank you to our listeners and guests who have brought depth and clarity to every conversation. You’ve helped us drive discussions that matter, unpack the difference between hype and reality, and surface the insights leaders rarely talk about openly. Your energy fuels every episode, and your feedback pushes us to keep raising the bar. Thank you for being part of this journey. We can’t wait to bring you even more meaningful conversations, insights, and expert voices in the months ahead. Happy Thanksgiving! #Thanksgiving #Gratitude #LeadershipCommunity #TechLeadership #AIInsights #DigitalTransformation #ThoughtLeadership #Podcast #Community #TeqTalk

CS in the AI Era: GitLab’s Bold New Frontier    The days of Customer Success being “renewals + support” are long gone.  Today, the teams that win are the ones that are predictive, AI-fueled, and outcome-led.     In this episode of #TeqTalk, Jas Kaur sits with Sherrod Patching, VP Global Customer Success at GitLab, to unpack how GitLab has moved beyond renewals into predictive, scalable, AI-enabled value delivery.    What you’ll learn  - Why renewal-focused CS is no longer enough  - How GitLab uses AI for predictive insights & long-tail automation  - What scalable CS looks like across segments using AI, automation, and long-tail programs  - What the next 12 months look like for AI-driven CS organizations    This episode is a must-watch for CS leaders, SaaS operators, and enterprise GTM teams navigating the shift to AI-enabled value delivery.    Question for you:  What’s one part of Customer Success you wish AI could automate today?    🔗 Full episode link in comments.  Andy Singh Livin Varghese Avi K. Sharma Ken Osborn Shefali Kansal Sean Chandler Afraz Qureshi Vibhor Gupta Naveen Charles Mani Vinod Nair Paul Risk Jim Peter Joseph James   #CustomerSuccess #AI #GitLab #SaaS #Leadership #EnterpriseAI #DigitalTransformation #AITrends #CustomerSuccessLeaders #AICustomerSuccess #Tech #Podcast 

Every AI product starts with excitement… But only the ones built around real customer pain actually survive.    If you’re building AI agents in 2025, this is the mindset that separates experiments from products that scale.  #AI #ArtificialIntelligence #TechLeadership #CTO #AIAgents #ProductDevelopment #CustomerCentric #Innovation #StartupTech #TeqTalk