Customer and Community Feedback Loops
Welcome to the final chapter, where we will hopefully help you close the infinite loop by guiding you on how to engage your prospective community. Ultimately, it is your customers that drive your solution by having an unfulfilled need. Don’t just help them to scratch that itch; help them to achieve great success. Their success becomes yours as well.
The goal of this chapter is not to teach you CI/CD but to enlighten you on the value provided by continuous interaction and feedback from your end-users, executives, and the overall community that leverages your product to solve their problems. You can expect these interactions to provide invaluable insights into use cases, methodologies, and usage patterns that you may not have previously foreseen. The data acquired will fuel future features and innovations, while undoubtedly helping you make your product more secure in the process. This is where your customers return value to the cause.
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