Is recovery possible?
Wow. Is recovery possible? That’s the million-dollar support question. Please allow me to paint a picture and offer you what may just be the only solution. The truest answer is both yes and no. It’s mostly No! So, let’s explore what I mean and why I call it the million-dollar support question.
Please humor me for just a moment. Let’s envision that the worst possible situation has arrived – due to a perfect storm of either a broken TPM module or filesystem corruption or, even worse, a malicious act by a rogue employee or hacker, the keystore for your automated encryption passkeys is lost on one of your customers’ appliances.
Your support team is flustered. Not only is that customer offline but there will probably be some significant data loss involved. “Oh man,” you think to yourself, “Why didn’t I call in sick today?”
How can your support team help this customer? Will your company...
