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Updated Resume v3

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76 views

Updated Resume v3

Uploaded by

api-208613767
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Nenjiemichael S.

Ugale
768 W Timbercreek Way Salt Lake City, UT, 84119 (801) 792-7235 [email protected] SUMMARY: I am a US ARMY Veteran returning back to the civilian world after serving 3 years in t he armed forces, where I developed many skills that helped me become an asset for future employers. I am currently in the process of enrolling to school looking, also seeking to be part of a company that will take full advantage of my skills in customer service, business and management. Also that will reward for a job well done and opportunity for advancements. EDUCATION: Treasure Island Job Corps. GED Graduate SKILLS SUMMARY: 5 Years of Customer Service Over 1 experience in Management Type 30 wpm Facile with Microsoft Office (MS Word, Power Point, Excel) General office skills (Multi-line Phones, file, fax..) San Francisco, CA 2005 Great Communication Skills Bilingual (Spanish, Tagalog) Able to Multi-task and manage stress effectively Able to organize own schedule effectively Facile with computers and many operating systems (Windows98- Vista)

WORK EXPERIENCE: Teleperformance West Valley City , Utah 04/2012-08/2012 Floor Sales & Customer Service Agent Provided service products for new customers Analyzed billing concerns Offered products to customers from what customers didnt already have Transferred customers to correct departments pertaining to their issues Ensuring customer quality through company standards Maintained professionalism at all times throughout every call ACES South Salt lake City, Utah (Assessment, Counseling & Educational Services) Front Office Receptionist Input client daily records into company database Created invoices on quickbooks from client payments Referred clients to company assets Filled paperwork to client record folders Answering phones per company standards Ran errands for superiors over me Conducted drug and urinalysis tests for clients 07/2010-09/2010

US ARMY Internationally, Worldwide 06/2006-04/2010 Track Vehicle Repairer Repairing vehicle engines and transmissions Basic and advanced mechanic skills Servicing vehicle when due for servicing Recover Vehicles when unserviceable Troubleshoot mechanical and electrical systems Other tasks and projects as assigned by Management Restock vehicle recovery and service parts in stockroom Answer phones and direct calls to our internal clients in a professional and courteous manner McDonalds Pleasant Hill, CA 06/2006-06/2007 Night Shift Swing Manager Manage a team of over 5 employees Provided customer care through high quality service Ensured that team was preparing and serving customers per company standards Processed paperwork for closing operations Minimized complications and problems from customers SUMMER JOBS: Public Utilities Commission Office Clerk Assistant Filled legal and sealed paperwork Ran errands for administrative clerks Entered data for customers into the system accurately in a timely manner San Francisco, CA 06/2000 to 09/2000

Entered data for clients into the network database

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