Keisha Celina Yutangco Torres
1925 College Crescent Road, Parkville, 3052, VIC 0450215050 |[email protected] CAREER OBJECTIVE To be able to work in an environment where I can enhance my interpersonal skills. To be able to utilize my strong knowledge in events management and hospitality To be able to continuously grow as an individual and increase my knowledge in media and communication, as well as in psychology. To succeed as a pr. EDUCATION University of Melbourne Bachelor of Arts Major: Media and Communication Minor: Psychology University of Nevada, Las Vegas Bachelor of Science Major: Events Management Canadian International School of Hong Kong Dual Diploma: Ontario Secondary School Diploma International Baccalaureate EMPLOYMENT McCann World Group, Intern (Accounts Department) Excellent Communication Skills: Engaged in meetings regarding new product releases and management strategies. Edited and proofread articles and advertisements for our client, Cathay Pacific. Strong Attention to Details: Monitored and analysed advertisements that rival agencies produced. Participated in the planning and execution of Cathay Pacifics campaign for Rugby Sevens. Initiative: Improved efficiency of the work force. Suggested improvements regarding advertising production. Provided high customer care to our client. Melbourne, Australia July 2011 Present
Las Vegas, USA August 2010 June 2011 Hong Kong SAR August 2007 June 2010 Hong Kong SAR Summer 2009
JW Marriott Hotel, Student Trainee Hong Kong SAR Great Customer Service Skills: Summer 2010 Gained knowledge regarding customer service through dealing with customers of different background. Underwent through intensive customer service training where I learned how to serve clients with the highest level of dining experience. Highly Adaptable: Rotated within five different 5-star restaurants where I mastered the food and beverage menu list, as well as learned how to adapt with the different culture of each restaurant. I was assigned to work at different sectors of the hotel where I gained knowledge in dealing with clients at the reception, learning the back of the house management strategies and so on. Initiative: Suggested improvements regarding work rotations. Bridie O' Rilley, Bartender Melbourne, Australia Hard Worker and Flexible July 2012- March 2013 Work as a bartender at late night shifts where I have to deal with customers of different personalities and make sure that they receive the best service. Highly Motivated Sales Person
Sold and upsold a variety of products and created profit for the company. Great Team Player Worked as a part of a team where I learned how task management and organisational skills are crucial Melbourne, Australia April 2013 August 2013
Misschu, Floor staff High Level of Customer Service: Provided clients with a high level of customer service by offering them high end products. Engaged with clients and offered them a comfortable environment they can relax and enjoy. Worked as a hostess. Fast Learner: Mastered the different products and offered clients top of the line products. Great at Multi-Tasking: Provided a fine dining experience as an all rounder waitress for customers. VOLUNTEER WORK School Ambassador I was nominated to be a school ambassador for the Canadian International School of Hong Kong. Enhanced my interpersonal and communication skills. Habitat for Humanity Joined a team where we went to Sichuan, China to build houses for the victims of the 2008 earthquake. Installed in me the value of cooperation, collaboration and trust. Hands on Manila Organised a team to volunteer in a number of ecosystem biodiversity projects in the island of Bohol in Philippines. Enhanced my leadership skills and the value of team work. School Musicals I was a consistent part of the school musical club which has taught me how to be well committed to a task. It has also enhanced my self-confidence and team working skills. 2010: Bye Bye Birdie as Rosie 2009: Alice in Wonderland as Cheshire Cat 2008: Honk Junior as part of the chorus dancer and singer.
Hong Kong, SAR July 2008 July 2009
Sichuan, China March 2009
Bohol, Philippines June 2009
Hong Kong, SAR
