Course Title: Business Communication

Workshop
Instructor:
Ayyaz Qadeer
Course Code: HUM 200
Credit Hours: 3
Semester:
Fall 2013 (BBA-3).

Business Communication Workshop is a

compulsory 3 credit hour course of BBA
program at CIIT. It is an essential course
because effective communication skills are
indispensable for business professionals in the
highly globalized world of today.
All the time, they are required to communicate
in various professional capacities through
written, electronic, oral and non-verbal means.
As such, strong communication and
interpersonal skills are the hallmarks of
successful business entrepreneurs

This course focuses on the ability of students to

communicate, with an emphasis on the ability to
communicate successfully across cultural
boundaries.
Effective communication is a skill, and hence it can
be learned. Students will be exposed to theories
and concepts that underlie effective oral and
written communication skills.
They will learn to collect, organize, analyze and
present information in an understandable and
logical order; understand the nature of non verbal
communication and be able to use it effectively in
oral and written presentations.

After completion of this course, students are expected to be

able to:
Know the meaning, forms and process of communication
Understand intercultural communication
Understand the importance of non-verbal communication
Read & understand a passage, report, news item etc
efficiently
Use appropriate sentence structure
Write paragraphs with proper topic sentences
Listen and understand lectures
Work in pair/group with peers
Write Resume & letter
Write informational & analytical reports
Brainstorm on a topic and make its outline
Get familiar with researching
Develop presentation skills

Understanding Business Communication,

Communicating in Teams,
Communicating Interculturally,
7 Cs of Effective Communication,
Effective Sentence structure, Paragraph
writing,
Resume & Application Letter,
Planning Business Messages,
Composing Business Messages,

Completing Business Messages,

Planning Reports, Writing Business Reports,
Completing formal Business Reports,
Writing Good News & Neutral Messages,
Bad News Messages,
Persuasive Written Messages,
Oral Presentations,
Writing emails

Excellence in Business Communication (8th

Edition), by John V. Thill, Courtland L. Bovee

Effective Business Communication by Herta

Essentials of Business Communication by

Mary Ellen Guffey

Murphy, Herbert W. Hildebrandt, Jane. P.

Thomas

i.
ii.

iii.

The exams (1st sessional, 2nd sessional

and final), take place on the dates,
Announced by the University. The paper
format usually include:
Objective (multiple choice, fill-in,
True/False),
Descriptive (conceptual)
Practical/applied questions such as
sentence improvement, letter writing,
paragraph writing etc. in more or less
equal proportion.

1st sessional 10 % Marks

2nd sessional 15% Marks

Final Exams 50%

Marks

Quizzes/Assignment/presentations
25%Marks

What is Effective Communication? Its

Importance and Benefits. Introduction to
Business Communication

--Daniel Webster, American Journalist

What is communication?
In plain words just to convey the message
To give signals or messages through sounds, gesture or written symbols

 The

intended meaning from the actual

words
The intended listening (hearer wants to
hear) from the actual listening (hearer
actually hears)

Life blood of every organization

Achieving Career Success through Effective
Communication
Effective Communication enables
organizations to function successfully.
It helps you anticipate problems, make
decisions, coordinate work flow, supervise
others, develop relationships, and promote
products

Adapting to the changing

Workplace

Communicating
Communicating
Force
Communicating
Technology
Communicating
organizations
Course/training
Communication

at internet speed
with culturally diverse Work
in the age of information
in team-based
for Effective

Organizations make sure that communication inside

and outside the company are open, honest and clear.
Ability to communicate increases productivity, both
individual and organizations
Shapes impression you make on colleagues,
employees, supervisors, investors, and customers
Helps you to perceive the needs of the stakeholders,
and it helps you to respond to those needs
Your communication skills determine your success
whether you:

Run your own business

Work for an employer
invest in a company
raise money for charities

Every member of an organization is a link in the

information chain.
Flow of information inside the organization:

Staff meetings
progress reports
project proposals
research results

loan applications
purchasing agreements
help-wanted ads
distribution contracts
product advertisements
sales calls

or outside the organization:

within company you & your coworkers use the

information you obtain from one another to guide
your activities
a manager coordinates these activities & efforts
constant flow of information up, down & across the
organization
As manager, you carry out decision by collecting
facts, analyzing them, and transmitting directions
to lower-level employees.
Employees serve as the eyes and ears of an
organization
You are a contact point in both the external &
internal communication networks.

Formal Communication Channels

Information may travel up, down or across an
organizations formal hierarchy.
Tall narrow structure of organization with
many levels risk distortion of information
One way to reduce distortion is to reduce
number of levels

Downward

Upward

Supervisor

Supervisor

Staff

Staff

Horizontal
Department

Department

At most organizations, decisions made at top flow

down to people who will carry them out
Downward messages might take the form of a
casual conversation, or formal interview between a
supervisor and an individual employee, or
communicated orally, through workshop or on
videotape.
Typical messages include:

Briefings on the organizations mission & strategies

Instructions on how to perform various jobs
Explanations of policies and procedures
Feedback on employee performance
Motivational pep talk

To solve problems and make decisions managers

must know whats going on in the organization
Since they cant be everywhere at once, executives
depend on lower level employees to furnish them
with information like: reports on problems,
emerging trends, opportunities for improvement,
grievances & performance
The danger is that employees will report only the
good news.
Methods for channeling information upwards:
group meetings, interviews with employees who
are leaving company, employee surveys, etc
Many companies have set up suggestions systems
that encourages employees to submit ideas for
improving business

Communication flows from one dept. to another

either laterally or diagonally
Bypasses bureaucratic barriers
Efficiency of the company enhances
Horizontal information through Computer
networks, and teamwork
Without it co-workers arent able to share
information, resulting in missed deadlines,
duplicated efforts, increased cost, extra time,
decreased product quality & deteriorating
employee relationship.

Customers
Venders

Investors

Company
Distributors

Competitors

Journalists

Community
Representatives

.To inform
.To request
.To persuade
. To motivate
.To build relationships.

Feedback
travels to
sender

NOISE
Sender

Sender

has

encodes

idea

message

Channel carries message

Possible additional
feedback to
receiver

Receiver

Receiver

decodes

understands

message

message

NOISE

How may the sender encode a

message?

Verbally or nonverbally. By speaking,

writing, gesturing.

What kinds of channels carry

messages?

Letters, e-mail, memos, TV,

telephone, voice, body. Others?

How does a receiver decode a

message?

Hearing, reading, observing.

When is communication successful?

When a message is understood as the

sender intended it to be.

How can a communicator provide for

feedback?

Ask questions, watch responses,

dont dominate the exchange.

Ch. 126

1.
2.
3.
4.
5.
6.
7.
8.
9.
10.

Oral or Written

Oral
Immediate feedback
Shorter sentence; shorter words
Conversational
Focus on interpersonal relations
Prompt action
Less
detailed
technical
information
More personal pronouns
More colloquial language
Simpler constructions
More imperative, interrogative,
and exclamatory sentences

1.
2.
3.
4.
5.
6.
7.
8.
9.
10.

Written
Delayed feedback
Longer sentences; longer words
More formal
Focus on content
Delayed action
More
detailed
technical
information
Fewer personal pronouns
More complex constructions
Useful for permanent record;
detailed documentations
Possibility of review

 Who

Whom
Why

What

Where
How

Communicator
Receiver
Reason
Contents
Place
Method

Communication is to give signals or

messages through sounds, gesture or written
symbols
Communication is to Understand intended
meaning
Communication is life blood of every
organization
It helps you anticipate problems, make
decisions, coordinate work flow

Communicating with culturally diverse Work Force

Organizations make sure that communication
inside and outside the company are open, honest
and clear
Your communication skills determine your success
Internal communication: Information may travel up,
down or across an organizations formal hierarchy:
Upward, downward and horizontal communication
External Communication
Goals of communication
The process of communication
Oral and written medium

Thank You