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Questionnaire - Customer Satisfaction Survey On BMTC Bus Service

The document is a customer satisfaction survey from students of PESIT MBA Dept regarding BMTC (Bangalore Metropolitan Transport Corporation) bus service. It contains 17 multiple choice questions regarding topics like place of residence, frequency of bus usage, reasons for travel, satisfaction with schedules/routes/costs, comfort level, overcrowding, and suggestions for improvement. Respondents are asked to provide some optional personal details at the end of the survey. The purpose is to collect academic data on customer satisfaction with BMTC bus service to analyze and improve the service.

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Pranav Marathe
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27K views3 pages

Questionnaire - Customer Satisfaction Survey On BMTC Bus Service

The document is a customer satisfaction survey from students of PESIT MBA Dept regarding BMTC (Bangalore Metropolitan Transport Corporation) bus service. It contains 17 multiple choice questions regarding topics like place of residence, frequency of bus usage, reasons for travel, satisfaction with schedules/routes/costs, comfort level, overcrowding, and suggestions for improvement. Respondents are asked to provide some optional personal details at the end of the survey. The purpose is to collect academic data on customer satisfaction with BMTC bus service to analyze and improve the service.

Uploaded by

Pranav Marathe
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC or read online on Scribd
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Customer satisfaction survey on BMTC Bus Service

Dear Sir/Madam,

We   are   the   students   of   PESIT   MBA   Dept   are   conducting   a   Customer 


satisfaction survey on BMTC Bus Service. We kindly request you to fill 
the questionnaire and provide us necessary information regarding above. 
It is purely an academic activity and data collected will not be shared 
with anybody for any purpose.

Instruction: Choose one option for each question

1) Where do you live?
a. Center of the city
b. Outskirts of city
c. Suburbs
d. Others

2) How often do you take bus transport as a transport measure?
a. Daily
b. About once a week
c. About Once a Month
d. Rarely
e. Never

3) What is the main reason you travel by bus?
a. School, College
b. Work
c. Shopping, Entertainment
d. Any Other _____________

4) How satisfied are you with the city bus service schedule?
a. Very satisfied
b. Somewhat satisfied
c. Somewhat dissatisfied
d. dissatisfied
 
5) How satisfied are you with the city bus service routes?
a. Very satisfied
b. Somewhat satisfied
c. Somewhat dissatisfied
d. dissatisfied

6) How satisfied are you with the city bus service costs?
a. Very satisfied
b. Somewhat satisfied
c. Somewhat dissatisfied
d. Dissatisfied

7) Do you feel comfortable while travelling in bus?
a. Yes
b. No
8) Do you feel BMTC should provide special buses for students, senior 
citizens?
a. Yes
b. No

9) Do you feel buses are overcrowded in peak hours of travel?
a. Always
b. Sometimes
c. Rarely
d. Never

10) Do you feel BMTC should provide nonstop buses from majestic to 
major destinations?
a. Yes
b. No

11) The Behavioral conduct of BMTC drivers and conductors is?
a. Good
b. Needs improvement

12) BMTC should provide digital display for next bus arrival timings at 
every bus stop?
a. Yes
b. No
c. Can’t Say

13) Please tell us what you feel is the major problem bus 
transportation is facing today?
a. Traffic
b. Bus schedules
c. Safety
d. Cost
e. Other __________

14) Do you feel BMTC should provide coin box phone facility inside 
buses?
a. Yes
b. No

15) Do you feel BMTC should provide Drinking Water facility inside 
buses?
a. Yes
b. No

16)  Any more suggestions 
______________________________________________________

17) Personal Details:
a. Name: _____________________________
b. Age: ____
c. Gender: __________
d. Occupation:__________________
e. Contact no.___________________
f. Email:______________________________

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