SAP Support Pack Errors Troubleshooting (SPAM / SAINT )

1. SYNTAX_ERROR- This might come if you are trying to access the t-codes when the
update is running
Solution- You have 2 options.
1. Open a customer message with SAP Support. They will give you some
OS level commands that will fix the problem.
DO NOT attempt to do this yourself. Or SAP can refuse to support your system
until you pay Consulting services to fix the problem.

2. Restore your system to the state it was before you started the
import of support package queue and start from scratch.

2. PATCH_FILE_READ_ERROR- Error in phase: DISASSEMBLE, Return code:

12,OCS Package: SAPKB70008
Solution- Space constrained; you are running out of space.

3. TP_STEP_FAILURE- Error in phase: IMPORT_PROPER, Return code: 0008, Error

message: OCS Package ALL, tp step "N", return code 0008
Solution- you can fix it by creating a index in database DB02OLD

If an error is
recognized during a phase, Support Package Manager stops the import process
until the error is corrected. You can get information about the reason the SPAM
transaction was stopped and in which phase by choosing Queue Status.

Error Types
Support Package
Manager displays the following types of error messages:

1. 1.
Support Package
Manager Security Checks
A typical
example is the OBJECTS_LOCKED_? phase. Support Package Manager stops the import
process if objects that need to be overwritten by the queue are still locked in
requests.
1. 2.
Error messages from
programs tp and R3trans
You can always
find the cause of the error in the relevant transport log. A typical example is
the TEST_IMPORT phase. This step checks whether there are unconfirmed repairs to
objects that need to be overwritten by the queue. The objects in question are
listed in the test import log.
1. 3.
Incorrect
configuration of the Change and Transport System
Errors here
often include not having the relevant authorizations for accessing files in the
Change and Transport System, or using old versions of the tp or R3transprograms. Check the
configuration of the
transport tools by choosing Utilities Check transport tool.
A typical
example is the DISASSEMBLE phase. If <sid>adm does not have write authorization for
directory /usr/sap/trans/data (UNIX), Support Package Manager stops at the
DISASSEMBLE phase with CANNOT_DISASSEMBLE_R_DATA_FILE.
Support Package
Manager requires the Change and Transport
System to be configured correctly.
For more information
on known problems, see the OCS Notes referred to in SAP Note 97620.
Known Errors

PROLOGUE
In this phase, a
dialog box prompts you to confirm the import of the Support Package. If you are
not authorized to use Support Package Manager, or if the current queue has not
yet been confirmed, Support Package Manager stops with a message to this
effect.
CHECK_REQUIREMENTS
This phase
checks various requirements for importing a Support Package. It may terminate
for the following reasons:

TP_CANNOT_CONNECT_TO_SYSTEM: tp
cannot log on to the
database of the system.

QUEUE_NOT_EMPTY: The tp buffer contains incompletely processed OCS

requests. Use the following tp command to display these requests:
tp SHOWBUFFER <SID> -D SOURCESYSTEMS=
TAG=SPAM
You can only
continue to import the queue after these requests have been completely
processed, or deleted from the tp buffer.
DISASSEMBLE
In this phase,
files from the corresponding EPS parcels are unpacked and stored in the
directory /usr/sap/trans/data (UNIX). It generates the command files
(cofiles) from the accompanying files and saves them to directory /usr/sap/trans/cofiles (UNIX).
It may terminate for the following
reasons:

CANNOT_SKIP_ATTRIBUTE_RECORD: The attributes could not be read in the EPS

parcel. The reason that the file cannot be read is either because it has been
deleted or because your authorizations at operating system level do not allow
this.

CANNOT_DETERMINE_EPS_PARCEL: The EPS parcel is not in the EPS Inbox, because

it may have been deleted. You need to download the relevant Support Package
again.

CANNOT_DETERMINE_DATA_FILES: The name of a data file could not be

determined, because a profile parameter was not correctly configured. Use report RSPARAM to
check the
settings.

CANNOT_DISASSEMBLE_R_DATA_FILE: An R3trans data file could not be

unpacked.Possible errors include a missing EPS parcel or

a data file that could not be written to. An error occurred while transmitting a
20K block from the EPS Inbox to directory /usr/sap/trans/data(UNIX).

CANNOT_DISASSEMBLE_D_DATA_FILE: An ADO data file could not be

unpacked. The reasons are the same as for CANNOT_DISASSEMBLE_R_DATA_FILE.

CANNOT_CREATE_COFILE: The cofile could not be created from the

corresponding data file. One possible error source is that <sid>adm does not have write
authorization for the
directory /usr/sap/trans/cofiles (UNIX). Check whether the data file has been
created. If it has not been created, check that the option Create new data
file is activated in the settings.
ADD_TO_BUFFER
This phase adds
the queue to your systems transport buffer. It may terminate for the following
reasons:

TP_INTERFACE_FAILURE: The tp interface could not be called. An RFC error has occurred.

CANNOT_ADD_PATCH_TO_BUFFER: A Support Package could not be added to the

transport buffer. For more information, see the SLOG log file in the directory
/usr/sap/trans/log (UNIX).
MODIFY_BUFFER
This phase
prepares the transport buffer so that the subsequent import phases can be
processed correctly. It may terminate for the following reasons:

TP_INTERFACE_FAILURE: The tp interface could not be called. An RFC error has occurred.

CANNOT_MODIFY_BUFFER: An unsuccessful attempt was made to modify the

transport buffer.
IMPORT_OBJECT_LIST
This phase
imports the object lists for the Support Packages in the queue into the system.
It may terminate for the following reasons:

TP_INTERFACE_FAILURE: The tp interface could not be called.

TP_FAILURE: The tp program could not be executed. For more

information, see the SLOG or ALOG log files.

COMMAND_FILE_IMPORT_FAILURE: The object list for one or more Support

Packages could not be imported. You can find the source of error in the command
file import log.
TEST_IMPORT
This phase

checks whether any objects overwritten by the import are still in unreleased
tasks. You can find the source of error in the log of the test import.
You can skip
test import errors and continue the import by choosing Extras Ignore
Test Import Errors. However, depending on the type of error, this
may cause the error to reappear with very serious consequences during the real
import. You therefore always need to check test import errors first, and correct
them wherever possible.
OBJECTS_LOCKED_?
This phase
checks whether any objects overwritten by the import are still in unreleased
requests. It may terminate for the following reasons:

CANNOT_GET_OBJECT_LIST: The object list for a Support Package could not

be found, since the Support Package does not exist.

CANNOT_CHECK_LOCKS: An error occurred when checking the locks for

an object in the queue.

OBJECTS_LOCKED_IN_REQUESTS: Objects were found that are still in requests

that have not yet been released. Release these requests before continuing
importing the Support Packages.
ADDON_CONFLICTS_?
This phase
checks for conflicts between objects in the queue and installed add-ons. If it
finds any, Support Package Manager stops and prompts you to import the relevant
Conflict Resolution Transports (CRTs). It may terminate for the following
reasons:

CANNOT_GET_OBJECT_LIST: The object list for a Support Package could not

be found, because the Support Package does not exist.

CANNOT_GET_LAST_UPGRADE_INFO: The information about the component upgrade

could not be determined.

UNRESOLVED_ADDON_CONFLICTS: Conflicts with add-ons could not be resolved,

because the relevant CRTs are missing from the queue.
SCHEDULE_RDDIMPDP
This phase
schedules the transport daemon (program RDDIMPDP). It may terminate for the
following reasons:

CANNOT_SCHEDULE_RDDIMPDP: Job RDDIMPDP could not be scheduled. Call

Transaction SM37 (job selection), enter the following
parameters and choose Continue:
Job name
RDDIMPDP

User name

<User
name>
Trigger event
SAP_TRIGGER_RDDIMPDP

Parameter ein und whlen Sie Weiter:

Whlen Sie den abgebrochenen Job aus und
zeigen Sie das Jobprotokoll an.
Select the job
that was terminated and display the job log.

Problems with the

SAP lock mechanism: Call transaction SM12 and make sure that there are no
programs listed with the name RDDIMPDP.
CREATE_VERS_BEFORE
This phase
creates versions in the version database of the objects that you want to import
and for which versions can be created (ABAP coding, screens, and DDIC objects).
It may terminate for the following reasons:

TP_INTERFACE_FAILURE: The tp interface could not be called.

TP_FAILURE: The tp program could not be executed. For more

information, read the SLOG or ALOG log files.
If the return
code is 0152 (nothing done), check in the configuration of the transport tools
in the Transport Management System (transaction STMS) whether the VERS_AT_IMP
parameter is set as ALWAYS. If it is not, set this value and continue
importing the queue.

TP_STEP_FAILURE: tp step CREATE_VERS_BEFORE could not be performed

successfully. To find the exact cause of the error, choose Goto
Log
Queue, and look at the version log.
SPDD_SPAU_CHECK
In this phase,
the system checks if a modification adjustment is necessary (transactions
SPDD/SPAU).
DDIC_IMPORT
This phase
imports the ABAP Dictionary. It may terminate for the following
reasons:

TP_INTERFACE_FAILURE: The tp interface could not be called.

TP_FAILURE: The tp program could not be executed. For more

information, read the SLOG or ALOG log files.

CANNOT_IMPORT_DDIC: The ABAP Dictionary could not be imported. You

can find the source of the error in the Dictionary import log.
AUTO_MOD_SPDD
This phase
checks whether all modifications to ABAP Dictionary objects can be adjusted
automatically.
RUN_SPDD_?
In this phase,
you are prompted to adjust your modifications to the ABAP Dictionary objects by
calling transaction SPDD.
LOCK_EU (only
for import mode downtime-minimized)
This phase locks
the development environment. It may terminate for the following reasons:

TP_INTERFACE_FAILURE: The tp interface could not be called.

TP_FAILURE: The tp program could not be executed. For more

information, read the SLOG or ALOG log files.
INACTIVE_IMPORT
(only for import mode downtime-minimized)
This phase
imports program code and program texts in an inactive state. It may terminate
for the following reasons:

TP_INTERFACE_FAILURE: The tp interface could not be called.

TP_FAILURE: The tp program could not be executed. For more

information, read the SLOG or ALOG log files.

TP_STEP_FAILURE: The tp step INACTIVE_IMPORT could not be executed

successfully. The cause of the error is in the relevant log (SAPBxxxxxx.<SID>). This log is in
subdirectory log in the transport directory. To display this
file, run report RSPUTPRT, or call transaction AL11.
DDIC_ACTIVATION
This phase
activates the imported ABAP Dictionary objects. It may terminate for the
following reasons:

TP_INTERFACE_FAILURE: The tp interface could not be called.

TP_FAILURE: The tp program could not be executed. For more

information, read the SLOG or ALOG log files.

TP_STEP_FAILURE: tp step DDIC_ACTIVATION could not be executed

successfully. To view the cause of the error in the activation log, choose

Goto
Log Queue.
If you import two or more Support Packages
in a queue, activation errors can result from an incorrect activation sequence
for Dictionary objects. If this is the case, the activation errors disappear if
the objects are activated again. To do this, choose Support Package
Import queue.
IMPORT_PROPER
This phase
imports all Repository objects and table entries. It may terminate for the
following reasons:

TP_INTERFACE_FAILURE: The tp interface could not be called.

TP_FAILURE: The tp program could not be executed. For more

information, read the SLOG or ALOG log files.

TP_STEP_FAILURE: A tp step could not be performed successfully. You

can find the source of error in the relevant log, for example, in the import
log.
If a
tp step 6, N or S is in the termination message,
it is a step independent of the transport request. The corresponding logs are
contained in the log overview under the node Import steps not specific to the transport
request.
You can also
find these logs in the following files in the log subdirectory of your transport directory
(usually /usr/sap/trans/log):
tp step 6: P<YY><MM><DD>.<SID>
tp step N: N<YY><MM><DD>.<SID>
tp step S: DS<YY><MM><DD>.<SID>
To display
these files, run report RSPUTPRT or call transaction AL11.
PREPARE_XPRA
This phase
prepares the execution of the XPRAs and after-import methods. It may terminate
for the following reasons:

TP_INTERFACE_FAILURE: The tp interface could not be called.

CANNOT_MODIFY_BUFFER: The tp program could not change the corresponding

buffer file. For more information, read the SLOG log file.
UNLOCK_EU (only
for import mode downtime-minimized)
This phase
unlocks the development environment. It may terminate for the following reasons:


TP_INTERFACE_FAILURE: The tp interface could not be called.

TP_FAILURE: The tp program could not be executed. For more

information, read the SLOG or ALOG log files.
AUTO_MOD_SPAU
This phase
checks whether modifications can be adjusted automatically.
XPRA_EXECUTION
This phase
executes the XPRAs and after-import methods. It may terminate for the following
reasons:

TP_INTERFACE_FAILURE: The tp interface could not be called.

TP_FAILURE: The tp program could not be executed. For more

information, read the SLOG or ALOG log files.

TP_STEP_FAILURE: tp
step XPRA_EXECUTION could
not be performed successfully. To find the cause of the error, read the method
execution log. To view the cause of the error in the log, choose Goto Log Queue.

CANNOT_READ_BUFFER: The tp program could not open the corresponding buffer

file. For more information, read the SLOG log file.

CANNOT_MODIFY_BUFFER: The tp program could not change the corresponding

buffer file. For more information, read the SLOG log file.
ABAP_GENERATION
This phase
generates the runtime objects for the imported Repository objects (ABAP source
code and screens). It may terminate for the following reasons:

TP_INTERFACE_FAILURE: The tp interface could not be called.

TP_FAILURE: The tp program could not be executed. For more

information, read the SLOG or ALOG log files.

TP_STEP_FAILURE: The tp step could not be executed successfully. To

view the cause of the error in the generation log, choose Goto Log Queue.
Remember that
objects delivered in Support Packages have already been imported completely. If
the return code is 0008, all objects without syntax errors have been generated.
The persistence
of syntax errors can be due to one of the following reasons:

Systems that have

been developed over a long period of time often contain many objects that are
not longer used or maintained. These objects are still active in the Repository
and can reference or use other objects (such as includes). If these includes are
modified, syntax errors might occur in the obsolete objects. However, these
errors have no effect on the SAP System, and can be ignored.

Generated includes
or programs can contain syntax errors after an import. You can usually ignore
these errors, since the source code of the generated objects is generated again
when the corresponding transactions are started (a special generation
transaction might exist).

If SAP objects have

been modified, or if customer objects use SAP objects, there are may also be
syntax errors in the modified SAP objects and the customer objects. If this is
the case, you must adjust the modifications or customer developments.

Buffer
synchronization problems can also cause generation errors.
Generation
errors do not necessarily indicate inconsistencies in the system. However, you
should investigate them using the criteria above. If the errors are
non-critical, or temporary, ignore them by choosing Extras Ignore generation errors, and
continue
the import of the queue. Choose Support Package Import queue.

CANNOT_READ_BUFFER: The tp program could not open the corresponding buffer

file. For more information, read the SLOG log file.

CANNOT_MODIFY_BUFFER: The tp program could not change the corresponding

buffer file. For more information, read the SLOG log file.
RUN_SPAU_?
This phase
prompts you to adjust your modifications to Repository objects by calling
transaction SPAU.
CLEAR_OLD_REPORTS (only for import mode
downtime-minimized)
This phase
deletes obsolete versions of program code and program texts from the system. It
may terminate for the following reasons:

TP_INTERFACE_FAILURE: The tp interface could not be called.

TP_FAILURE: The tp program could not be executed. For more

information, read the SLOG or ALOG log files.


TP_STEP_FAILURE: The tp step CLEARREPORTS could not be performed
successfully. The cause of the error is in the corresponding log (PZ<yy><mm><dd>.<SID>).
This log is in subdirectory log in the transport directory. To display this
file, run report RSPUTPRT, or call transaction AL11.
EPILOGUE
This phase
completes the import process. The system checks if the queue has been completely
processed. If it has, there should be no more transport buffer entries for the
queue. It may terminate for the following reasons:

TP_INTERFACE_FAILURE: The tp interface could not be called.

TP_FAILURE: The tp program could not be executed. For more

information, read the SLOG or ALOG log files.

QUEUE_STILL_IN_BUFFER: The queue has not been processed completely,

since there are still incomplete Support Packages from the queue in the
transport buffer.