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Erikaresume 2

Erika Alcantara has over 6 years of experience as a Clinic Director and 14 years of experience in healthcare management. She has provided operational leadership and direct supervision to clinical support staff of 14 people. She is responsible for budgets, quality improvement, compliance with regulations, customer satisfaction, and staff development and training. Erika has a background as a medical assistant and is bilingual in English and Spanish with excellent computer skills. She has an Associate's degree in Accounting and is currently pursuing a degree in Business Management.

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44 views2 pages

Erikaresume 2

Erika Alcantara has over 6 years of experience as a Clinic Director and 14 years of experience in healthcare management. She has provided operational leadership and direct supervision to clinical support staff of 14 people. She is responsible for budgets, quality improvement, compliance with regulations, customer satisfaction, and staff development and training. Erika has a background as a medical assistant and is bilingual in English and Spanish with excellent computer skills. She has an Associate's degree in Accounting and is currently pursuing a degree in Business Management.

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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Erika Alcantara

West Valley City, UT 84119


[email protected]

(801)440-4907

A dependable, reliable, hard worker with 6+ years of management experience, including


a strong background as a Medical Assistant.
Recent Professional Experience
Stephen D. Ratcliffe Community Health Centers
2007-present
Clinic Director
Provided operational leadership to clinicians, and direct supervision of 14 clinical support
staff.
Used quality improvement practices to improve, develop and maintain clinic procedures.
Responsible for Operating and Capital Budgets, reviewed and responded to financial reports;
integrated information into operational activity.
Facilitated the training and development of clinic staff, coordinating such training outside
vendors.
Performed orientation of new employees to clinic operations, including goal setting,
monitoring ongoing performance and completing written performance evaluations.
Developed and implemented customer service goals and objectives.
Developed and implemented clinic specific policies and procedures, to comply with external
regulatory requirements such as OSHA, HIPPA, and Joint Commission.
Ensured that clinic staff is informed of ongoing Policy & Procedure and operational changes
through regular Provider and staff meetings.
Ensured customer satisfaction by actively soliciting, analyzing and reporting customer
satisfaction input through focus groups, surveys, individual contacts and patient complaints,
concerns and suggestions, acted as direct contact for acute patient issues.
Bilingual (English/Spanish).
Acted as team builder as well as leader.
Excellent computer skills. Experienced in EMRs, Microsoft, Powerpoint, Excel and payroll
systems.
Previous Professional Experience
Stephen D. Ratcliffe Community Health Centers
Clinic Director Assistant
Medical Assistant
Clinica Medical Internacional
Medical Assistant
EDUCATION
Salt Lake Community College
Pursuing an Associates of Science in Business/Management
Eagle Gate College
Associates of Science Degree- Accounting

2006-2007
2001-2006
1998-2001

2013-present
2004-2006

Modern Technology School of X-Ray


Medical Assistant

1997-1998

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