Ken Blanchard
Susan Fowler
Laurence Hawkins
The only way in which
anyone can lead you is
to restore to you the belief
in your own guidance.
Henry Miller
When I am at D1, the Enthusiastic Beginner
level of development, with Low Competence
and High Commitment, I need:
When I am at D2, the Disillusioned Learner
level
of
development,
with
Low
to
Some
Competence and Low Commitment, I need:
When I am at D3, the Capable But Cautious
level
Performer
Moderate
to
High
of
development,
Competence
and
with
Variable
Commitment, I need:
When I am at D4, the High Achiever level of
development, with High Competence and High
Commitment, I need:
COMPETENCE
To increase your
competence to
achieve a goal,
you need:
DIRECTION
COMMITMENT
To build your
commitment to
achieve a goal,
you need:
SUPPORT
from someone who
will:
from someone who
will:
1. Set a clear goal
2. Generate an
action plan
3. Show you how to
do the goal or
skill
4. Clarify roles
5. Provide timelines
6. Establish
priorities
7. Monitor and
evaluate your
work and give
feedback
1. Listen to you
2. Praise and
encourage you
3. Facilitate your
problem solving
4. Ask you for input
5. Provide rationale
(remind you why
youre doing it)
6. Share information
about their
experiences
relevant to the
goal
7. Share information
about the
organization
relevant to the
goal
High Direction and Low Support
High Direction and High Support
Low Direction and High Support
Low Direction and Low Support
The Business Card Trick
Lawrence,
Martha
Maril Adrian,
Linda Taylor,
Hulst, Patrice DeVeau Simpson,
Ables,
Linda
Charlene
The
Marmaxx Group
Nancy Maher; Jim Martin
Humberto Medina, Trevor
Keighly, Victoria Cutler, Carla de Bose, Jason
Arnold, Richard Andrews, Debra Talbert,
Mark Manning
Henry Ferris.
Taylor,
Turner,
Kenny
Peter
Bill
Brown,
Aubrey Keen,
Margie,
Zigarmi,
Hawkins,
Kip Woodring,
Drea
Laurie Ozanne
Ken Blanchard.
Susan Fowler
Laurence Hawkins
Credits
Jacket design by Barbara Levine
About the Publisher
Australia
HarperCollins Publishers (Australia) Pty. Ltd.
25 Ryde Road (PO Box 321)
Pymble, NSW 2073, Australia
http://www.harpercollinsebooks.com.au
Canada
HarperCollins Publishers Ltd.
55 Avenue Road, Suite 2900
Toronto, ON, M5R, 3L2, Canada
http://www.harpercollinsebooks.ca
New Zealand
HarperCollinsPublishers (New Zealand) Limited
P.O. Box 1
Auckland, New Zealand
http://www.harpercollinsebooks.co.nz
United Kingdom
HarperCollins Publishers Ltd.
77-85 Fulham Palace Road
London, W6 8JB, UK
http://www.uk.harpercollinsebooks.com
United States
HarperCollins Publishers Inc.
10 East 53rd Street
New York, NY 10022
http://www.harpercollinsebooks.com