th
Sidnay A. Cover
11231 NW 16 St Pembroke Pines, FL 33026 Tel: 954.558.3225 E-Mail: [email protected]
EDUCATION:
Masters of Business Administration
Florida Atlantic University, Boca Raton, Florida
May 2016
Bachelor of Arts: Communications and Multimedia Studies
Florida Atlantic University, Boca Raton, Florida
May 2012
SUMMARY OF QUALIFICATIONS:
Keen ability to spot trends gained from more than five years experience working in retail sales and
customer service environments. Ability to work towards goals and takes initiative.
Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome
objections.
Excellent interpersonal, written, and oral communication skills.
Experience with social media platforms; Facebook, Twitter, WordPress, Content Management
Systems (CMS), Social Media Monitoring, HTML/CSS, Bootstrap, Dreamweaver, iMovie, FinalCut
Pro, SoundBooth and Graphic designs computer programs.
Proficiency in Microsoft Office suite; Microsoft Word, Excel, PowerPoint.
Ability to work in a fast passed metric driven environment.
EMPLOYMENT HISTORY:
AUTONATION DIRECT, FORT LAUDERDALE, FLORIDA
CUSTOMER SERVICE REPRESENTIVE
Effectively managed a high-volume of inbound and outbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Prepared reports and communication for senior management and clients.
Entered and updated new customer details in the COMPASS Customer Relationship management
software according to administrative guidelines.
Met or exceeded service and quality standards every review period
AUTONATION TOYOTA, DAVIE, FLORIDA
CASHIER/RECEPTIONIST
April 2012 June 2013
12 months of reception experience in a high volume environment and managing front desk and
showroom.
Strong customer care and creative problem solving experience.
Receive deposits and full payments on purchases of new and used vehicles.
Prepare receipts for sales staff and deliver records to the accounting department.
Prepare license plates and Temporary Tags for vehicle.
Maintain appointment diary electronically.
Organize and restock vehicle keys inventory.
Operated daily office operations.
THE GAP, PEMBROKE PINES, FLORIDA
SALES ASSOCIATE
June 2013 - Present
September 2005 June 2011
Communicated effectively with customers to enhance their GAP shopping experience.
Assisted store manager in maximizing sales and profitability through the application of GAP
R.E.A.L. (Relate, Engage, Advise, and Locate) selling strategy.
Exceeded established sales objectives including the enrollment of new GAP customers credit card
accounts.
Maintained Denim Wall and inventory for superior visual effects and maximum sale
effectiveness.
Handled customer inquiries regarding to new product offerings, pricing, promotions for in-store and
online sales.
Managed the daily cash register process - cash, checks and credit card purchases and returns.
Managed the sales floor for the efficient flow of customers without managerial supervision.
Trained employees on the re-launch of GAPs 1969 Premium Denim Jeans.
