Scribd
Upload
155 views

C TCRM20 72

This document provides information about the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 certification. The certification focuses on SAP CRM topics including master data, basic functions, interaction channels, technology and integration, business scenarios, the user interface, transactional processing, and middleware. The exam contains 80 multiple choice questions, has a passing score of 63%, and takes 180 minutes to complete. Various courses cover the topic areas, such as TCRM10 and TCRM20 for technology and integration, basic functions, and business scenarios.

Uploaded by

karamanan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
155 views

C TCRM20 72

This document provides information about the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 certification. The certification focuses on SAP CRM topics including master data, basic functions, interaction channels, technology and integration, business scenarios, the user interface, transactional processing, and middleware. The exam contains 80 multiple choice questions, has a passing score of 63%, and takes 180 minutes to complete. Various courses cover the topic areas, such as TCRM10 and TCRM20 for technology and integration, basic functions, and business scenarios.

Uploaded by

karamanan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 2

C_TCRM20_72

SAP Certified Application Associate - CRM Fundamentals


with SAP CRM 7.0 EhP2
Product Group
Solution
Sub-solution
Component
Delivery Methods
Level
Exam
Sample Questions
Cut Score
Duration
Languages

: SAP Business Suite


: SAP CRM
: SAP Application Overview
:Strategic Enterprise Management
:Certification
:Associate
:80 questions
:PDF Link
:63%
:180 mins
: German, English

Topic Areas
Please see below the list of topics that will be covered within this certification and the courses that cover
them:
SAP CRM master data> 12%
Describe Business partners, organizational management and product master
TCRM10 (EHP2 FOR CRM 7.0)
or
CR100 (EHP2 FOR CRM 7.0)
SAP CRM basic functions> 12%
Describe CRM Billing, partner processing, actions and pricing fundamentals
TCRM20 (EHP2 FOR CRM 7.0)
or
CR580 (EHP2 FOR CRM 7.0)
SAP CRM interaction channels> 12%
Describe SAP CRM Channel Management, SAP CRM Field Applications and SAP CRM Interaction Center
TCRM10 (EHP2 FOR CRM 7.0)
or
SAPCRM (EHP2 FOR CRM 7.0)
SAP CRM technology and integration> 12%
Describe SAP CRM Solution - Foundation & Architecture, SAP NetWeaver Fundamentals
TCRM10 (EHP2 FOR CRM 7.0)
TCRM20 (EHP2 FOR CRM 7.0)
or
SAPCRM (EHP2 FOR CRM 7.0)
CR100 (EHP2 FOR CRM 7.0)
SAP CRM business scenarios> 12%
Describe SAP CRM Marketing, SAP CRM Sales, SAP CRM Service and SAP CRM Analytics
TCRM10 (EHP2 FOR CRM 7.0)
or
SAPCRM (EHP2 FOR CRM 7.0)

CRM user interface> 12%


Describe CRM user interface
TCRM20 (EHP2 FOR CRM 7.0)
or
CR580 (EHP2 FOR CRM 7.0)
SAP CRM transactional processing8% - 12%
Describe Activity management and transactional processing
TCRM20 (EHP2 FOR CRM 7.0)
or
CR100 (EHP2 FOR CRM 7.0)
CRM Middleware8% - 12%
Describe CRM Middleware, Data Exchange with R/3 Backend
TCRM20 (EHP2 FOR CRM 7.0)
or
CR500 (EHP2 FOR CRM 7.0)

You might also like