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Chapter #3 Attitudes and Job Satisfaction

This document discusses the outcomes of job satisfaction, including its relationship to job performance, organizational citizenship behaviors, customer satisfaction, absenteeism, turnover, and workplace deviance. Specifically, it notes that job satisfaction is positively correlated with higher productivity and job performance, positive behaviors and attitudes within an organization, higher customer satisfaction, lower absenteeism, and lower employee turnover. Conversely, dissatisfied employees are more likely to engage in workplace deviance such as unionizing, substance abuse, theft, and poor work withdrawal.

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Muhammad Hashim Memon
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147 views2 pages

Chapter #3 Attitudes and Job Satisfaction

This document discusses the outcomes of job satisfaction, including its relationship to job performance, organizational citizenship behaviors, customer satisfaction, absenteeism, turnover, and workplace deviance. Specifically, it notes that job satisfaction is positively correlated with higher productivity and job performance, positive behaviors and attitudes within an organization, higher customer satisfaction, lower absenteeism, and lower employee turnover. Conversely, dissatisfied employees are more likely to engage in workplace deviance such as unionizing, substance abuse, theft, and poor work withdrawal.

Uploaded by

Muhammad Hashim Memon
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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1.

Outcomes of Job Satisfaction


The following are the outcomes of Job Satisfaction.
1.
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Job Satisfaction and Job Performance


Job Satisfaction and Organizational Citizenship Behaviors (OCB)
Job Satisfaction and Customer Satisfaction
Job Satisfaction and Absenteeism
Job Satisfaction and Turnover
Job Satisfaction and Workplace Deviance

1. Job Satisfaction and Job Performance


Satisfied workers are more productive AND more productive workers are
more satisfied!
The causality may run both ways.
2. Job Satisfaction and Organizational Citizenship Behaviors (OCB)
Job Satisfaction influences OCB through perceptions of fairness.
Satisfied employees talk positively about the organization, help others, and
go beyond the normal expectations in their job
3. Job Satisfaction and Customer Satisfaction
Satisfied frontline employees increase customer satisfaction and loyalty.
4. Job Satisfaction and Absenteeism
Satisfied employees are moderately less likely to miss work.

Chapter #3 Attitudes and Job Satisfaction

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5. Job Satisfaction and Turnover


Satisfied employees are less likely to quit.
Many moderating variables in this relationship.
Economic environment and tenure
Organizational actions taken to retain high performers and to weed
out or remove lower performers
6. Job Satisfaction and Workplace Deviance
Dissatisfied workers are more likely to unionize, abuse substances, steal, be
tardy or late, and withdraw of their work.

Chapter #3 Attitudes and Job Satisfaction

Page 2

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