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RMA Guide for IT Professionals

This document is an RMA form for a Fortigate device with serial number FG300C3912600358. It provides details of the RMA such as the ticket number, failure code, shipping and billing information, and instructions to return the defective unit to Sunnyvale, California for repair or replacement. The form notes that the customer's Fortigate is not booting due to a failing hard disk drive.

Uploaded by

Enrique Leon
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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400 views2 pages

RMA Guide for IT Professionals

This document is an RMA form for a Fortigate device with serial number FG300C3912600358. It provides details of the RMA such as the ticket number, failure code, shipping and billing information, and instructions to return the defective unit to Sunnyvale, California for repair or replacement. The form notes that the customer's Fortigate is not booting due to a failing hard disk drive.

Uploaded by

Enrique Leon
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Print RMA Form

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https://support.fortinet.com/Ticket/PrintRMAForm.aspx?role=Customer

Return Material Authorization Information


RMA Ticket #:

921899

RMA Status: Pending Approval

Approval Date: N/A

Failure code:

RMA

Error code:

RMA Type:

Failure diagnostic:

08-NO BOOT

RMA Partner Ticket #: N/A

ADVANCED REPLACEMENT

The Fortigate not make the boot because the hard disk drive is failing.

Shipping & Billing Information


Ship to

Bill to

Contact Name:

JESUS OLEA

Contact Name:

JESUS OLEA

Company Name:

SIIT

Company Name:

SIIT

Street Address:

DE LOS ARRECIFES #105

Street Address:

DE LOS ARRECIFES #105

City:

HERMOSILLO

City:

HERMOSILLO

Country:

MEXICO

Country:

MEXICO

State/Province:

SONORA

State/Province:

SONORA

PostCode:

83175

PostCode:

83175

Email:

SOLUCIONESIT.MEXICO@G
MAIL.COM

Email:

SOLUCIONESIT.MEXICO@G
MAIL.COM

Phone:

6622602273

Phone:

6622602273

Fax:

Fax:

Defective product information


Serial Number

Defective Product Model

FG300C3912600358

FG-300C-BDL

Is the unit used in a HA / cluster configuration? I don't know


For RAID system, indicate capacity per HDD :
For FGT-3000 and FGT-3600 models, indicate the number of LX ports
:
Return Instructions
RMA Center:

Return instructions:

SUNNYVALE

SUNNYVALE

Accessories to be returned or additional return instructions:

Note to Recipient Company:


All returned units must have the RMA number clearly indicated on the box and a paper copy of this form included in the shipment. The "bill to"
information is required if different from the shipment address. Should the Customer fail to return the defective unit within thirty (30) days from the
receipt of the replacement unit, or if a defective unit sent by the Customer is determined to be a "No Trouble Found Unit" or if unit is damaged in
shipment due to improper packaging; Customer agrees that Fortinet shall be authorized to invoice Customer at the current list price of the product sent
to replace Defective Unit.
Please use original shipping boxes and packing or alternatively use adequate packaging to ensure the returned product is not damaged
during shipment.
You may contact your Regional Customer Service with questions and concerns at :
AMER

Phone: +1-866-648-4638 or +1-408-486-7899

EMEA

Phone: +33-4-8987-0555

APAC

Phone: +603-2711-73-91

Japan

Phone: +81 (0)3-6434-8535

E-mail: [email protected]

China

Phone: +86 400 600 5255

E-mail: [email protected]

For full details of the Return Material Authorization process please login to www.fortinet.com/support and refer to the CSS Reference Guide.

11/09/2013 08:49 a.m.

Print RMA Form

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https://support.fortinet.com/Ticket/PrintRMAForm.aspx?role=Customer

11/09/2013 08:49 a.m.

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