Patient of the future: a personal
view
Marlene Winfield
[email protected]
By 2020, major changes
• The site of primary care is the home
• The objective of care has been redefined
• Records are jointly held by individual and
professionals
• Much routine care is delivered remotely
Digital drivers
• Electronic record at birth, customised to needs
• Wellness aids
• Self-diagnosis tools
• Decision-aids
• Digital therapies
Digital drivers continued
• Transaction tools
– Booking
– Medicines management
– Test ordering and interpretation
– Interactive care planning
– Self-monitoring and auto-feedback
– Secure communications
• Record management tools
– Record entry
– Access controls
– Audit trails
Human drivers
• Expectations of digital generations
• Demographic time bomb
• Changes to professional education
• Changes to public education
• Power of social networks
• Incentives
– Payment for achieving goals set by patient
– Influence of patient feedback on individual performance
assessment and commissioning
Benefits in 2020
• Technology is helping defuse the demographic time bomb.
• Although people spend less time face-to-face with health
professionals, they still feel touched by health services and
support feels continuous.
• More face-to-face time is available when needed for those
who prefer it and for non-routine care, care planning, and
key consultations.
• People generally feel more confident about managing their
health.
• We know what patient-led really means!