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Top5 Ankitluthra

This document discusses key considerations for selecting a business process automation (BPA) technology solution. An effective BPA solution should support business objectives, offer ease-of-use for collaborators and end users, and enable near-term ROI. It should also allow for end-to-end automation of processes, location independence, flexible distribution of work to available resources, real-time monitoring of process activity, and tracking of work and customer dialog. The document concludes that BPA, when done right with a focus on strategy, people, processes, automation and the right technology selection, can deliver measurable process efficiencies and value to an organization.

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Ankit Luthra
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24 views3 pages

Top5 Ankitluthra

This document discusses key considerations for selecting a business process automation (BPA) technology solution. An effective BPA solution should support business objectives, offer ease-of-use for collaborators and end users, and enable near-term ROI. It should also allow for end-to-end automation of processes, location independence, flexible distribution of work to available resources, real-time monitoring of process activity, and tracking of work and customer dialog. The document concludes that BPA, when done right with a focus on strategy, people, processes, automation and the right technology selection, can deliver measurable process efficiencies and value to an organization.

Uploaded by

Ankit Luthra
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Select the Right Technology

• A BPA technology solution should support all the other key considerations
discussed thus far, providing demonstrable ways to meet business objectives,
offering ease‐of‐use for business and IT collaborators and end users participating
in the process, and providing an environment that supports the automation of
people‐centric processes with near‐term ROI

• This would entail a range of other capabilities, including but not limited to:
• The ability to automate processes end‐to‐end and to seamlessly
incorporate communications associated with those processes
• Location independence that enables employees to participate in a
business process from any location
• The predictable, flexible distribution of work to an available resource with
the right skills, and with the necessary service levels
• Visibility into the work pipeline by way of real‐time monitoring of process
activity
• The ability to capture and track work, as well as customer dialog, that are
part of a business process
Conclusions
• BPA done right can deliver process efficiencies that result in
measurable value to your organization.
• BPA should focus equally on strategy, people, the process for
automation, and technology.
• Beginning with clear business objectives, involving the right people,
automating the right processes, selecting the right technology, and
supporting both “quick win” and continuous improvement
initiatives will go a long way toward enabling your organization to
realize that value.
• While the purpose of this document is certainly not to provide an
exhaustive list of considerations for a BPA initiative, keeping these
top five considerations in mind in the early stages can greatly
increase your chances for success.
THANK
YOU

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