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DEMING

The document outlines a 14 point plan to improve production and service systems by adopting new philosophies, ceasing dependence on mass inspection, ending awarding of business solely on price, and constantly improving systems. It also details a plan-do-check-act process for implementing planned changes by identifying opportunities, developing visions, implementing initiatives, monitoring progress, and adjusting as needed.

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Alain Dave
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© Attribution Non-Commercial (BY-NC)
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Download as PPT, PDF, TXT or read online on Scribd
23 views

DEMING

The document outlines a 14 point plan to improve production and service systems by adopting new philosophies, ceasing dependence on mass inspection, ending awarding of business solely on price, and constantly improving systems. It also details a plan-do-check-act process for implementing planned changes by identifying opportunities, developing visions, implementing initiatives, monitoring progress, and adjusting as needed.

Uploaded by

Alain Dave
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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1.

Constancy of purpose
2. Adopt the new philosophy
3. Cease dependence on mass inspection
4. End practice of awarding business on the price tag alone
5. Constantly Improve the system of production and service
6. Institute training on the job
7. Institute leadership
8. Drive out fear
9. Break down barriers
10. Eliminate exhortations
11. Eliminate arbitrary numerical targets
12. Remove barriers to pride of workmanship
13. Institute a vigorous program of education and retraining
14. Take action to accomplish the transformation
PLAN:
Plan the change
Identify oppurtunities
Develop vision statement
Collect data to identify problems and oppurtunities
Decide on improvement initiatives
DO:
Implement the planned change
Implement initiatives
Test with a trial run
Identify cost, people and materials
Educate staff and management about changes in the process
CHECK:
Observe the effect of the change
Monitor progress of initiatives
Meet with staff to discuss changes
Compare new data to original data using CQI tools
Use CQI tools to monitor changes
ACT:
Adjust as necessarry
Inform and educate all involved
Look for new oppurtunities
Distribute new policies to key individuals

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