Release Management

An overview of the links between the record types used within the Release Management process.

BMC Software, Inc. Version 7.5. February 2009.

Release coordinator collects requests for change that require CAB review. The release coordinator uses a special release record to park these requests on the backlog for the service.

Release
Backlog with RFCs for review at next CAB

Incident Req.
Request for change

Incident Req.
Request for change

Incident Req.
Request for change

Incident Req.
Request for change

Known Error
Fix will affect functionality

Copyright 2009 BMC Software, Inc.

The CAB reviews the requests for change. Some are rejected, some approved for the next release. Some are left on the backlog and will be reviewed again during the services next CAB meeting.

Release
Backlog with RFCs for review at next CAB

Incident Req.
Request for change

Incident Req.
Request for change

Incident Req.
Request for change

Incident Req.
Request for change

Known Error
Fix will affect functionality

Copyright 2009 BMC Software, Inc.

Release coordinator registers the next release and links the requests for change to it.
Release

Release
Backlog with RFCs for review at next CAB

Incident Req.
Request for change

Activity
Split release into changes

Incident Req.
Request for change

Activity
Business justification

Incident Req.
Request for change

Activity
Prepare requirement documents

Incident Req.
Request for change

Activity

Requester and approver update

Known Error
Fix will affect functionality

Activity
Post-implementation meeting

Copyright 2009 BMC Software, Inc.

Release coordinator registers the next release and links the requests for change to it.
Release

Release
Backlog with RFCs for review at next CAB

Incident Req.
Request for change

Activity
Split release into changes

Incident Req.
Request for change

Activity
Business justification

Incident Req.
Request for change

Activity
Prepare requirement documents

Incident Req.
Request for change

Activity

Requester and approver update

Known Error
Fix will affect functionality

Activity
Post-implementation meeting

Copyright 2009 BMC Software, Inc.

Release coordinator registers the next release and links the requests for change to it.
Release

Release
Backlog with RFCs for review at next CAB

Incident Req.
Request for change

Activity
Split release into changes

Incident Req.
Request for change

Activity
Business justification

Incident Req.
Request for change

Activity
Prepare requirement documents

Incident Req.
Request for change

Activity

Requester and approver update

Known Error
Fix will affect functionality

Activity
Post-implementation meeting

Copyright 2009 BMC Software, Inc.

Release coordinator registers the next release and links the requests for change to it.
Release

Release
Backlog with RFCs for review at next CAB

Incident Req.
Request for change

Activity
Split release into changes

Incident Req.
Request for change

Activity
Business justification

Incident Req.
Request for change

Activity
Prepare requirement documents

Incident Req.
Request for change

Activity

Requester and approver update

Known Error
Fix will affect functionality

Activity
Post-implementation meeting

Copyright 2009 BMC Software, Inc.

Release coordinator registers the next release and links the requests for change to it.
Release

Release
Backlog with RFCs for review at next CAB

Incident Req.
Request for change

Activity
Split release into changes

Incident Req.
Request for change

Activity
Business justification

Incident Req.
Request for change

Activity
Prepare requirement documents

Incident Req.
Request for change

Activity
Requester and approver update

Known Error
Fix will affect functionality

Activity
Post-implementation meeting

Copyright 2009 BMC Software, Inc.

Release coordinator registers the next release and links the requests for change to it.
Release

Release
Backlog with RFCs for review at next CAB

Incident Req.
Request for change

Activity
Split release into changes

Incident Req.
Request for change

Activity
Business justification

Incident Req.
Request for change

Activity
Prepare requirement documents

Incident Req.
Request for change

Activity
Requester and approver update

Known Error
Fix will affect functionality

Activity
Post-implementation meeting

Copyright 2009 BMC Software, Inc.

Release coordinator and change coordinators agree on a practical split of the release into changes.
Release

Release
Backlog with RFCs for review at next CAB

Incident Req.
Request for change

Activity
Split release into changes

Incident Req.
Request for change

Activity
Business justification

Incident Req.
Request for change

Activity
Prepare requirement documents

Incident Req.
Request for change

Activity
Requester and approver update

Known Error
Fix will affect functionality

Activity
Post-implementation meeting

10

Copyright 2009 BMC Software, Inc.

Release coordinator prepares business case to ensure new budget if needed.

Release
Backlog with RFCs for review at next CAB

Incident Req.
Request for change

Activity
Split release into changes

Incident Req.
Request for change

Activity
Business justification

Incident Req.
Request for change

Activity
Prepare requirement documents

Incident Req.
Request for change

Activity
Requester and approver update

Known Error
Fix will affect functionality

Activity
Post-implementation meeting

11

Copyright 2009 BMC Software, Inc.

Release coordinator prepares requirement documents for change coordinators.

Release
Backlog with RFCs for review at next CAB

Incident Req.
Request for change

Activity
Split release into changes

Incident Req.
Request for change

Activity
Business justification

Incident Req.
Request for change

Activity
Prepare requirement documents

Incident Req.
Request for change

Activity
Requester and approver update

Known Error
Fix will affect functionality

Activity
Post-implementation meeting

12

Copyright 2009 BMC Software, Inc.

Change coordinators plan their changes based on the requirements from the release coordinator.
Release

Release
Backlog with RFCs for review at next CAB

Change
Infrastructure preparation

Incident Req.
Request for change

Activity
Split release into changes

Task
Risk & Impact Analysis

Incident Req.
Request for change

Activity
Business justification

Task
Approval

Incident Req.
Request for change

Activity
Prepare requirement documents

Task
Implementation

Incident Req.
Request for change

Activity
Requester and approver update

Task
Implementation

Known Error
Fix will affect functionality

Activity
Post-implementation meeting

Task
Requester and approver update

13

Copyright 2009 BMC Software, Inc.

Change coordinators plan their changes based on the requirements from the release coordinator.
Release

Release
Backlog with RFCs for review at next CAB

Change
Infrastructure preparation

Change
Application development

Incident Req.
Request for change

Activity
Split release into changes

Task
Risk & Impact Analysis

Task
Risk & Impact Analysis

Incident Req.
Request for change

Activity
Business justification

Task
Approval

Task
Approval

Incident Req.
Request for change

Activity
Prepare requirement documents

Task
Implementation

Task
Implementation

Incident Req.
Request for change

Activity
Requester and approver update

Task
Implementation

Task
Implementation

Known Error
Fix will affect functionality

Activity
Post-implementation meeting

Task
Requester and approver update

Task
Requester and approver update

14

Copyright 2009 BMC Software, Inc.

Change coordinators inform the release coordinator as soon as the changes are completed.
Release

Release
Backlog with RFCs for review at next CAB

Change
Infrastructure preparation

Change
Application development

Incident Req.
Request for change

Activity
Split release into changes

Task
Risk & Impact Analysis

Task
Risk & Impact Analysis

Incident Req.
Request for change

Activity
Business justification

Task
Approval

Task
Approval

Incident Req.
Request for change

Activity
Prepare requirement documents

Task
Implementation

Task
Implementation

Incident Req.
Request for change

Activity
Requester and approver update

Task
Implementation

Task
Implementation

Known Error
Fix will affect functionality

Activity
Post-implementation meeting

Task
Requester and approver update

Task
Requester and approver update

15

Copyright 2009 BMC Software, Inc.

Change coordinators inform the release coordinator as soon as the changes are completed.
Release

Release
Backlog with RFCs for review at next CAB

Change
Infrastructure preparation

Change
Application development

Incident Req.
Request for change

Activity
Split release into changes

Task
Risk & Impact Analysis

Task
Risk & Impact Analysis

Incident Req.
Request for change

Activity
Business justification

Task
Approval

Task
Approval

Incident Req.
Request for change

Activity
Prepare requirement documents

Task
Implementation

Task
Implementation

Incident Req.
Request for change

Activity
Requester and approver update

Task
Implementation

Task
Implementation

Known Error
Fix will affect functionality

Activity
Post-implementation meeting

Task
Requester and approver update

Task
Requester and approver update

16

Copyright 2009 BMC Software, Inc.

The release coordinator informs the requesters, CAB members, and business case approvers.
Release

Release
Backlog with RFCs for review at next CAB

Change
Infrastructure preparation

Change
Application development

Incident Req.
Request for change

Activity
Split release into changes

Task
Risk & Impact Analysis

Task
Risk & Impact Analysis

Incident Req.
Request for change

Activity
Business justification

Task
Approval

Task
Approval

Incident Req.
Request for change

Activity
Prepare requirement documents

Task
Implementation

Task
Implementation

Incident Req.
Request for change

Activity
Requester and approver update

Task
Implementation

Task
Implementation

Known Error
Fix will affect functionality

Activity
Post-implementation meeting

Task
Requester and approver update

Task
Requester and approver update

17

Copyright 2009 BMC Software, Inc.

The release coordinator informs the requesters, CAB members, and business case approvers.
Release

Release
Backlog with RFCs for review at next CAB

Change
Infrastructure preparation

Change
Application development

Incident Req.
Request for change

Activity
Split release into changes

Task
Risk & Impact Analysis

Task
Risk & Impact Analysis

Incident Req.
Request for change

Activity
Business justification

Task
Approval

Task
Approval

Incident Req.
Request for change

Activity
Prepare requirement documents

Task
Implementation

Task
Implementation

Incident Req.
Request for change

Activity
Requester and approver update

Task
Implementation

Task
Implementation

Known Error
Fix will affect functionality

Activity
Post-implementation meeting

Task
Requester and approver update

Task
Requester and approver update

18

Copyright 2009 BMC Software, Inc.

The release coordinator informs the requesters, CAB members, and business case approvers.
Release

Release
Backlog with RFCs for review at next CAB

Change
Infrastructure preparation

Change
Application development

Incident Req.
Request for change

Activity
Split release into changes

Task
Risk & Impact Analysis

Task
Risk & Impact Analysis

Incident Req.
Request for change

Activity
Business justification

Task
Approval

Task
Approval

Incident Req.
Request for change

Activity
Prepare requirement documents

Task
Implementation

Task
Implementation

Incident Req.
Request for change

Activity
Requester and approver update

Task
Implementation

Task
Implementation

Known Error
Fix will affect functionality

Activity
Post-implementation meeting

Task
Requester and approver update

Task
Requester and approver update

19

Copyright 2009 BMC Software, Inc.

The release coordinator informs the requesters, CAB members, and business case approvers.
Release

Release
Backlog with RFCs for review at next CAB

Change
Infrastructure preparation

Change
Application development

Incident Req.
Request for change

Activity
Split release into changes

Task
Risk & Impact Analysis

Task
Risk & Impact Analysis

Incident Req.
Request for change

Activity
Business justification

Task
Approval

Task
Approval

Incident Req.
Request for change

Activity
Prepare requirement documents

Task
Implementation

Task
Implementation

Incident Req.
Request for change

Activity
Requester and approver update

Task
Implementation

Task
Implementation

Known Error
Fix will affect functionality

Activity
Post-implementation meeting

Task
Requester and approver update

Task
Requester and approver update

20

Copyright 2009 BMC Software, Inc.

10

The release coordinator conducts post-implementation meeting.

Release
Backlog with RFCs for review at next CAB

Change
Infrastructure preparation

Change
Application development

Incident Req.
Request for change

Activity
Split release into changes

Task
Risk & Impact Analysis

Task
Risk & Impact Analysis

Incident Req.
Request for change

Activity
Business justification

Task
Approval

Task
Approval

Incident Req.
Request for change

Activity
Prepare requirement documents

Task
Implementation

Task
Implementation

Incident Req.
Request for change

Activity
Requester and approver update

Task
Implementation

Task
Implementation

Known Error
Fix will affect functionality

Activity
Post-implementation meeting

Task
Requester and approver update

Task
Requester and approver update

21

Copyright 2009 BMC Software, Inc.

11

The release coordinator closes the release.

Release Release
Backlog with RFCs for review at next CAB

Change
Infrastructure preparation

Change
Application development

Incident Req.
Request for change

Activity
Split release into changes

Task
Risk & Impact Analysis

Task
Risk & Impact Analysis

Incident Req.
Request for change

Activity
Business justification

Task
Approval

Task
Approval

Incident Req.
Request for change

Activity
Prepare requirement documents

Task
Implementation

Task
Implementation

Incident Req.
Request for change

Activity
Requester and approver update

Task
Implementation

Task
Implementation

Known Error
Fix will affect functionality

Activity
Post-implementation meeting

Task
Requester and approver update

Task
Requester and approver update

22

Copyright 2009 BMC Software, Inc.

11

The release coordinator closes the release.

Release Release
Backlog with RFCs for review at next CAB

Change
Infrastructure preparation

Change
Application development

Incident Req.
Request for change

Activity
Split release into changes

Task
Risk & Impact Analysis

Task
Risk & Impact Analysis

Incident Req.
Request for change

Activity
Business justification

Task
Approval

Task
Approval

Incident Req.
Request for change

Activity
Prepare requirement documents

Task
Implementation

Task
Implementation

Incident Req.
Request for change

Activity
Requester and approver update

Task
Implementation

Task
Implementation

Known Error
Fix will affect functionality

Activity
Post-implementation meeting

Task
Requester and approver update

Task
Requester and approver update

23

Copyright 2009 BMC Software, Inc.

The release coordinator prepares a new list of requests for change for the next CAB meeting.

Release
Backlog with RFCs for review at next CAB

Incident Req.
Request for change

Incident Req.
Change request

24

Copyright 2009 BMC Software, Inc.