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Vinpearl Resort Greeting Standards Guide

The document outlines greeting standards for staff at Vinpearl Resort & Spa in Nha Trang, Vietnam. It provides instructions on how staff should greet guests with a smile, eye contact, and appropriate greetings depending on the time of day (e.g. "Good morning", "Good afternoon", "Good evening"). Staff are told to greet guests by name to make them feel respected and use greetings and eye contact appropriately according to cultural customs.

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105 views2 pages

Vinpearl Resort Greeting Standards Guide

The document outlines greeting standards for staff at Vinpearl Resort & Spa in Nha Trang, Vietnam. It provides instructions on how staff should greet guests with a smile, eye contact, and appropriate greetings depending on the time of day (e.g. "Good morning", "Good afternoon", "Good evening"). Staff are told to greet guests by name to make them feel respected and use greetings and eye contact appropriately according to cultural customs.

Uploaded by

api-3710870
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd

Vinpearl Resort & Spa

NHA TRANG, VIETNAM

JOB TASK BREAKDOWN

JOB TASK NO. ALL/VPRS/001


JOB TITLE ALL
SUBJECT CCS 1 – GREETING STANDARD
COMMENCING DATE 1 NOVEMBER 2003
REVISION DATE

EQUIPMENT REQUIRED: None

WHAT TO DO HOW TO DO WHY

1. SMILE • Mean it Smile costs nothing but means a


• Smile with your heart lot to our guests

2. EYE CONTACT Maintain a friendly eye contact with Guests will feel
the guest • Appreciated
• Given full attention

Especially for guests from JAPAN


and the MIDDLE EAST, do not do
eye contact if not necessary, it is
impolite to their culture

3. GREETING MORNING (00.01 – 11.59)

“Good Morning Sir / Madam / Expression of respect


Name”
Name is the best music to
“Have a good day / time / everybody’s ear
meeting / etc, see you later”

AFTERNOON (12.00 – 17.59)

“Good Afternoon, Sir / Madam / Expression of respect


Name”
Name is the best music to
“Have a good day / time / everybody’s ear
meeting/etc, see you later”

EVENING (18.00 – 23.59)

FURAMA HOTELS & RESORTS INTERNATIONAL


7 Tran Phu Street, Vinh Nguyen, Nha Trang, Vietnam
Phone: (84 58) 881555. Fax: (84 58) 881666. Email: vinpearlresort@[Link]
Vinpearl Resort & Spa
NHA TRANG, VIETNAM

“Good Evening, Sir / Madam Expression of respect


/Name”
Name is the best music to
“Have a good evening / time / everybody’s ear
dinner/etc, see you later”

4. RESTING TIME GOING TO BED / RESTING Expression of respect

“Good Night, Sir/Madam/Name Name is the best music to


have a good rest, see you everybody’s ear
tomorrow”

FURAMA HOTELS & RESORTS INTERNATIONAL


7 Tran Phu Street, Vinh Nguyen, Nha Trang, Vietnam
Phone: (84 58) 881555. Fax: (84 58) 881666. Email: vinpearlresort@[Link]

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