Final project
Group Members
Muhammad Ansir Tauseef Muhammad Uns Butt Abdul Samad Zunaira
University of Central Punjab (UCP)
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HISTORY OF PIZZA
About Pizza, Some will tell you Italy. That's wrong. What you know as pizza came into vogue around the time of Napoleon and the French revolution. Italians, known to be lovers of fine food and wines perfected and imported this terrific dish to America. From here it quickly endeared itself to mass production and re-export to the rest of the world. Bon appetite! Introduction to Organization Name of Organization: Years of Establishment: Years of Establishment of Franchise: Main Business: Main Product: Business Type: Number of Employees: Number of Franchise Employees: Organizational Website: Organizational Head office: Pizza Hut 54 Years 15Years Food Pizza Company 30,000 66 www.pizzahut.net.pk Karachi
INTRODUCTION & HISTORY OF PIZZA HUT
In 1958, Frank and Dan Carney had an idea for a great local pizza restaurant in Wichita Kansas. The small 25 seat restaurant only had room for 9 letters on the sign the building looked like a hut so 'Pizza Hut' was born! Fifteen years later, we opened the first UK restaurant and since then we've become the biggest Pizza Company on the planet, Let see listen Pizza Hut Story from them! 1958 Frank and Dan Carney open the first Pizza Hut in Wichita, Kansas. 1972 1000 restaurants are open throughout the USA. 1973 Pizza Hut went international with restaurants in Japan, Canada & England. The first UK Pizza Hut opened in Islington, London. 1977 PepsiCo bought Pizza Hut. 1980 Pan Pizza was introduced. 1982 The UK joint venture started between PepsiCo and Whitbread. 1984 Over 50 restaurants so far in the UK. 1986 By now, there were 100 restaurants in the UK and 5000 worldwide. 1987 An average of one restaurant opened each week in the UK. 1988 The UK's First Delivery Unit was opened in Kingsbury, London. 1992 There were 9,000 restaurants in 84 countries. 1993 There were 300 restaurants and delivery stores in the UK. 1994 10,000 Pizza Huts were open for business.
University of Central Punjab (UCP)
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1997 PepsiCo decided to focus on their drinks business. As a result, Tricon Global Restaurants was born, creating the largest restaurant brand in the World. Tricon became the partner company with Whitbread. 1999 Pizza Hut had over 400 restaurants, employing 14000 people. 2002 Tricon Global became YUM! Brands Inc. 2006 Whitbread sold their share of the joint venture to Yum! Brands Inc. Pizza Hut UK Ltd was now 100% owned by Yum! 2008 We bought Godfather's Pizza in Ireland with 28 stores.
Pizza Hut's Mission Statement We take pride in making a perfect pizza and providing courteous and helpful service on time all the time. Every customer says, "I'll be back!" We are the employer of choice offering team members opportunities For Growth, Advancement, And Rewarding Careers in a Fun, Safe Working Environment. P.E.A.R.L.S PASSION for excellence in Doing everything EXECUTE with positive energy and urgency. ACCOUNTABLE for growth in customer satisfaction and profitability. RECOGNIZE the achievement of others and have fun doing it. LISTEN and more importantly, respond to the voice of the customer.
Pizza Hut's Vision Statement To improve the well being of our customers, community and people connected to our enterprise. RunGreat-Restaurants.
University of Central Punjab (UCP)
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International Organizational Structure
President Chairman
Director Director Director Director Director Director
Franchise Development
Chief Operating Officer
Franchising
Deputy Chief Officer
Finance & Accounting
Human Resource
Marketing
Operations
Area Managers
Managers
Employees
University of Central Punjab (UCP)
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Introduction of Manager:
Name: Designation: Contact No: Email: Total Experience: HR Experience: Latest Degree: Last Education Institute name: Career Objective: company My Job: Best Part of My Job: then come anything Else Worst Part of My Job: Best Advice Ever Received the sub-ordinates
Muhammad Ahmer Operations Manager 03228006023 [email protected] 2 years N/A BBA (Hons) University of South Asia To become a CEO of a Multinational
Operations Manager Customer satisfaction is my key priority,
To handle the any uncertainty follow up the things which you instructed to
University of Central Punjab (UCP)
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We met Mr. Muhammad Ahmer at Pizza Hut, M.M Alam Road he is working here as an operations manager from last 2years, he is highly motivated and like to give his customers priority. He has completed his education in BBA (Hons.) from University of South Asia.
University of Central Punjab (UCP)
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Departments:
There are mainly four departments under Pizza Hut which are: Finance Human Resource Marketing Operations
Marketing The role of marketing within Pizza Hut is to ensure that the needs of customers are met whilst ensuring that the business makes money! Pizza Hut has a broad range of customers, as pizza is extremely popular to a wide variety of people. The first task is to understand our consumers by living our first value of customer mania. The Retail Marketing Team is responsible for creating awareness and bringing the new product to life The TV advertising campaign ran for two months and was based around a family sharing quality time together over the fantastic Cheesy Bites pizza! All printed marketing materials showed close-up eat-me-now shots of the pizza along with a cheeky strapline. Customers who signed up to the website also received the Beat the Monster Cheesy Bites game as part of a viral marketing campaign.
OPERATIONS The Pizza Hut restaurant operation is the face of the company. The role of operations is to be obsessed with the quality of our pizza and the experience that our customers receive. There are a number of different Pizza Hut concepts: Full Service Restaurants These are the traditional pizza restaurants offering a seated service and takeaway. Home Service Restaurants These restaurants offer home delivery and takeaway. Restaurant Based Delivery
University of Central Punjab (UCP)
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HUMAN RESOURCE The Human Resource Department is split into several functions, which aim to support the overall business with a real Passion for People. These functions include the following: The Training & Development Team: The Recruitment Team: The Compensation & Benefits Team: The HR Operations Team The Organizational Development and Communications Team
FINANCE In support of our business goals, the Pizza Hut Finance function is split into three teams: Control, Planning and SCM. The overall role of Financial Control is to ensure that our financial statements are accurate and reflect a true and fair view of our business performance. It ensures that all transactions entered into by Pizza Hut are appropriately recorded. It also has the responsibility to ensure that our assets are protected, through appropriate controls and processes.
Introduction of Department:
Name of Department Name of Department Head No. of Employees in Department Software being used at Department
Operation Al- Magan 60
Order Management System (OMS)
University of Central Punjab (UCP)
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OPERATIONS The Pizza Hut restaurant operation is the face of the company. The role of operations is to be obsessed with the quality of our pizza and the experience that our customers receive. There are a number of different Pizza Hut concepts: Full Service Restaurants These are the traditional pizza restaurants offering a seated service and takeaway. Home Service Restaurants These restaurants offer home delivery and takeaway. Restaurant Based Delivery
University of Central Punjab (UCP)
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Challenges/ Issue/ Problems face by Manager
The main challenge faced by the Operations Manager is the food quality and for that they use Total Quality Management. This is the most important for a food chain like Pizza Hut. All the employees back-of-the-house i.e. the kitchen assistants are trained accordingly. They are given extra classes in order to meet the quality standards set by Pizza Hut around the world. This strategy is important in order to satisfy the CHAMPS. This strategy is strictly implemented in Pizza Hut (M.M. Alam Road) in order to fulfill the quality standards. Additional staff other than operation manager is also there at Pizza Hut. The operation manager have the task to observe whether the quality standards are met or not, whereas there are a total quality management department at the main office in Karachi. This department has the task to implement quality standards and know whether they are achieved or not.
Project part 2
Challenge being Faced Handling people Managing food cost Managing Bottom line profit As Mr. Ahmer told us about couple of challenges he faced I think best solution for them to distribute some responsibilities like Handling people is the purely a HR work, and he is the manager of Operations. Area of Challenge / Problem / Issue (tick that applies ) HRM IT Finance Management Marketing Other _______(please state)
Area of Challenges IT Department As in Pizza Hut OMS software is being used to handle the operations but unfortunately Mr. Ahmer is unable to have a complete control on it which bothers him a lot, so the best and most simple solution is to conduct a training class. Main Obstacles System errors such as OMS As already described the main problem which Mr. Ahmer is currently facing is the lack of control on respective IT Software.
University of Central Punjab (UCP)
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Solution being taken by Manager: Call to MIS Department from help and inform IT Department as well. The method which Mr. Ahmer currently is following is very time consuming and also its not a long term solution of this problem the best way to handle any problem is to face the bull by horns he needs to address this problem and should get some training on it so in long term he dont need to rely on anybody. Solution in the mind of generation next Management professionals As per my understanding all the problems currently face by the Mr. Ahmer has been addressed the basic thing which is missing is Lack of training for the new employees and it can be erased with the help of professional trainings, seminars, workshops and so on.
University of Central Punjab (UCP)
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REFERENCES
Mr. Muhammad Ahmer, Operations Manager, Pizza Hut M.M. Alam Road LHR Lower staff of Pizza Hut, M.M. Alam Road Lahore Google Search Engine www.definitions.com www.answers.com www.about.com www.wikipedia.org www.pizzahut.net.pk
University of Central Punjab (UCP)
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