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Tour Guiding Essentials

The document discusses factors that tour guides must consider when guiding customers in different settings to ensure customer satisfaction. These settings include inside a vehicle, inside a building, and open areas. For each setting, the guide must determine the best techniques based on concerns like equipment, facilities, regulations, and crowd conditions to effectively guide customers through the experience.

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Reina
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376 views3 pages

Tour Guiding Essentials

The document discusses factors that tour guides must consider when guiding customers in different settings to ensure customer satisfaction. These settings include inside a vehicle, inside a building, and open areas. For each setting, the guide must determine the best techniques based on concerns like equipment, facilities, regulations, and crowd conditions to effectively guide customers through the experience.

Uploaded by

Reina
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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In tour guiding, the desired objective is customer satisfaction; to fulfill the expectations of customers.

A tour guide applies the guiding techniques in any of the foregoing settings. Each setting has a setting of concerns, which will help develop and determine the best technique to be applied.

Inside a Vehicle

Type of vehicle, air-conditioning unit, seating arrangements, type and condition of sound system, exit and entry point, noise levels and safety features.

Inside a Building

Type of building, entry/exit points, fire exits, location of comfort rooms, regulations regarding flow of people traffic and prohibitions, voice level, crowded areas, ascending and descending staircase. Directional/information signs, waste disposal cans, presence of other tour groups/individuals, presence of local people, number of people, regulations regarding flow of people traffic, limitations and prohibitions

Open Areas

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