SIM Recycling Curent - Process - Ver1 2
SIM Recycling Curent - Process - Ver1 2
File is sent through mail Supplier Supplier will receive the PO and Input file from Procurement Supplier Will prepare the Packing List/output file and send it to Tigo, in meant time production will commence
SUPPLIER
Once Production is completed Supplier will ship physical goods to Tigo Main warehouse
Stock forecasting is done manually by Supply chain team, this will be automated in next itemate production release
SUPPLY CHAIN
Start Start
Based on Stock forecasting report Supply Chain will prepare Request for SIM CARD
After GRN, SIM CARDS will be On hand in Main Warehouse ready for distribution
User will be notified via email and SMS, will log in IPOS and complete the GRN process
Delivery of Physical SIM Cards to the Warehouse The Dealer will fill in order form(excell sheet file) and send it to Stock Point
After receiving the Packing list, Loading of Packing list By Supply cahin in Itrac will follow
SC team will receive input file from OCS Team via mail
SELLING PROCESS
SUPPLY CHAIN
Stock Point/branches Controller raise Request for SIM CARDS through itemate
The order will be dispatched in itemate, and physical goods will be shipped to stock point
The order will be approved by Supply chain team The Order will be approved by Finance team
Customer care Operations, COPS will notify OCS team, If SIM Not provisioned, User, Cashier, Freelancer will call COPS Commercial, Go to market via email
Stockpoint/Branch controller will send SIM Details via email to OCS team
The order will be ready to Dispatch and Stockpoint controller will be notified via email and SMS
Blacklist
Customer care activate the line DWH will filter out Super agent and Agents Numbers
Prepare the List of pool numbers and OCS Team send it to DWH Team,Tigo Pesa,Registration,Hybr id admin via email
Pool state
60
a two w days,
red y b ar
Manual Verification of Input file by OCS Team
FACTORY
If balance is not zero and/or number is active for the past 6 months
yes
DWH will compile the list and Reply to OCS Team and respective Platform admin via email
no OCS Team Delete the number manually from OCS&HLR Tigo Pesa Admin will Delete The Number manually from Tigo Pesa Platform Number Deleted manually from Registration system OCS Team Generates the Input file (manually process)
Tigo pesa check last 6 month activity plus zero balance New module to be introduced will allow deletion of numbers with some balance on it.
Blacklist in NMS: means the number which are not allowed to be recycled, which include number in the following categories 1. Reserved numbers :- Special Numbers, Staff numbers, Tigo Pesa Wakala numbers, Freelancer numbers 2. Ordered numbers :- Numbers sent to supplier for production White list Numbers: Means the numbers which are free to use and can be recycled if required
Start
Process End
Start
EPIN ADMIN will send all the list to EPIN Technical support via email
The list will be shared to DMS Champion and HOD for approval
yes
yes
DMS DB
DMS and EVC ADMIN will receive the list via email and backup the data before deletion
DMS and EVC ADMIN will delete the numbers from DMS and EVC
EVC DB
no
DMS and EVC ADMIN will notify the EPIN Technical support
Process End
no
Start
Customer request For Hybrid service, fill the form and submit necessary documnets
Vetting
Number will removed from Hybrid and remain as Tigo Prepaid number
no
no
Bill paid for two las invoices?, (check on till 9th of Month)
Start
Vetting
no Create an account in CBOSS Delete the Number from OCS for existing Sub Bill not paid(check every 25th of the month) Postpaid Account Become Active Assign/Update Sub profile in HLR Account will be blocked in HLR Request will be sent to HLR to block account(one way barring)
yes
no
yes
yes
End
Account will be full blocked stay in blocked state, the number wont be recycled
Start
Start
Number A will be validated, the number should be Idle and should exist in HLR(provisioned)
NSS Team will receive through mail the list pool numbers from OCS Team
NSS Team will Check the list and compare with number which is in NSS the pool database
The number will be validated i.e. should not exist in OCS and HLR A will be kept in NSS pool database, until another user request for it or OCS Team ask for deletion of that Number NSS Pool DB A will be sent in the pool
yes
Start
Special number category contains: 655,658,715- One series contain about 1 million numbers, In total we have about 3 million Special numbers.