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SIM Recycling Curent - Process - Ver1 2

The document describes the current life cycle and processes for prepaid SIM cards, EPIN numbers, hybrid numbers, and postpaid numbers. Key steps include suppliers producing SIM cards and sending them to warehouses, stock forecasting and ordering, provisioning numbers in systems, selling to end users, suspending or deleting inactive or unpaid accounts, and recycling numbers. It also covers special processes for number selection and Tigo Pesa wakala agents.

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ruronona
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100% found this document useful (1 vote)
318 views

SIM Recycling Curent - Process - Ver1 2

The document describes the current life cycle and processes for prepaid SIM cards, EPIN numbers, hybrid numbers, and postpaid numbers. Key steps include suppliers producing SIM cards and sending them to warehouses, stock forecasting and ordering, provisioning numbers in systems, selling to end users, suspending or deleting inactive or unpaid accounts, and recycling numbers. It also covers special processes for number selection and Tigo Pesa wakala agents.

Uploaded by

ruronona
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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SIM CARD LIFE CYCLE - CURRENT PROCESS FOR PREPAID CUSTOMER

File is sent through mail Supplier Supplier will receive the PO and Input file from Procurement Supplier Will prepare the Packing List/output file and send it to Tigo, in meant time production will commence

SUPPLIER

Once Production is completed Supplier will ship physical goods to Tigo Main warehouse

Stock forecasting is done manually by Supply chain team, this will be automated in next itemate production release

File is sent through mail

Sending the Input file To Supplier

SUPPLY CHAIN

Start Start

Based on Stock forecasting report Supply Chain will prepare Request for SIM CARD

Inventory Committee Meets

Issuing of PO, The request will be raised and approved in IPOS

After GRN, SIM CARDS will be On hand in Main Warehouse ready for distribution

User will be notified via email and SMS, will log in IPOS and complete the GRN process

Itemate will write the stock GRN details in IPOS automatically,

SIM CARD Accepted / Scan in by Warehouse in itrac

Delivery of Physical SIM Cards to the Warehouse The Dealer will fill in order form(excell sheet file) and send it to Stock Point

After receiving the Packing list, Loading of Packing list By Supply cahin in Itrac will follow

SC team will receive input file from OCS Team via mail

SELLING PROCESS

SUPPLY CHAIN

Stock Point/branches Controller raise Request for SIM CARDS through itemate

InventoryTeam (Supply chain and Finance team)Approves the request in itemate

The order will be dispatched in itemate, and physical goods will be shipped to stock point

The Stock will be On hand at stock point ready for sale

Stockpoint Controller will add the order in itemate

The order will be approved by Supply chain team The Order will be approved by Finance team

Customer care Operations, COPS will notify OCS team, If SIM Not provisioned, User, Cashier, Freelancer will call COPS Commercial, Go to market via email

Manual Provision of SIM Card by OCS Team

Stockpoint/Branch controller will send SIM Details via email to OCS team

The order will be ready to Dispatch and Stockpoint controller will be notified via email and SMS

Selling of SIM CARD to end User by Freelancer/ Retail Store

Delivery of SIM CARDS to Dealer,

SIM CARD is in Idle state in OCS

Customer first Recharge

SIM CARD is in Active state

No Recharge(in <= 1 year)

Suspended state in OCS Every month

60 Days, one way barred Disabled state in OCS

10 Consecutive recharge failures

Blacklist

Customer care activate the line DWH will filter out Super agent and Agents Numbers

Prepare the List of pool numbers and OCS Team send it to DWH Team,Tigo Pesa,Registration,Hybr id admin via email

Pool state

60

a two w days,

red y b ar
Manual Verification of Input file by OCS Team

DWH Check if its Tigo Pesa Subscriber

DWH will filter out EPIN Numbers

DWH Team receive the list via email

FACTORY

If balance is not zero and/or number is active for the past 6 months

yes

Filter out the number from pool list

DWH will compile the list and Reply to OCS Team and respective Platform admin via email

no OCS Team Delete the number manually from OCS&HLR Tigo Pesa Admin will Delete The Number manually from Tigo Pesa Platform Number Deleted manually from Registration system OCS Team Generates the Input file (manually process)

Tigo pesa check last 6 month activity plus zero balance New module to be introduced will allow deletion of numbers with some balance on it.

Blacklist in NMS: means the number which are not allowed to be recycled, which include number in the following categories 1. Reserved numbers :- Special Numbers, Staff numbers, Tigo Pesa Wakala numbers, Freelancer numbers 2. Ordered numbers :- Numbers sent to supplier for production White list Numbers: Means the numbers which are free to use and can be recycled if required

EPIN NUMBERS LIFE CYCLE - Current Process Flow


This is the manual process, Problem arises when forgot to assign class of service

EPIN Account Creation


Customer Request for EPIN Service(fill in forms) Customer Sign Contract with Tigo? Add the Number in EVC

Start

Assign EPIN Class of service in OCS( this is done manually

Process End

Number Become Active EPIN Sub

EPIN Account Deletion


Every month EPIN Technical Support request EPIN number list from EPIN Admin via mail

Start

EVC ADMIN will fetch EPIN numbers from EVC Database

EPIN ADMIN will send all the list to EPIN Technical support via email

EPIN Technical will receive the list via email

EPIN Tech Support will sort the number for deletion

The list will be sent to System Admin for deletion

The list will be shared to DMS Champion and HOD for approval

yes

Number has balance of less than 10,000 ?

yes

No Transaction for the past 60 days?

DMS DB

DMS and EVC ADMIN will receive the list via email and backup the data before deletion

DMS and EVC ADMIN will delete the numbers from DMS and EVC

EVC DB

no

DMS and EVC ADMIN will notify the EPIN Technical support

Process End

no

LIFE CYCLE FOR HYBRID NUMBERS

Start

Customer request For Hybrid service, fill the form and submit necessary documnets

Vetting

Customer care, Take a Prepaid SIM

Create an account in Hybrid

Select a plan in Hybrid Platform

Automatically class of service will be changed in OCS

Number will removed from Hybrid and remain as Tigo Prepaid number

Update Registration DB(automatic process)

Top-up done in Hybrid

Subscriber asks for disconnection/termination

Update account in HLR

Update account in HLR Account Activated

Process End yes yes

Remain active First Bill paid?,( check on 9th of the month)

Account will stay in blocked state, the number wont be recycled

no

Bill paid(Within 180 days)

Account will blocked in HLR(two way barring)

no

Bill paid for two las invoices?, (check on till 9th of Month)

Account will be blocked in HLR(one way barring)

Request will be sent from Hybrid to HLR to block account

LIFE CYCLE FOR POSTPAID NUMBERS


Manual Update of Registration DB Request sent via email to update Registration DB

Start

Customer request For PostPaid service,

Fill in the forms and Submit necessary documents

Vetting

Customer care, Take a Blank SIM CARD

no Create an account in CBOSS Delete the Number from OCS for existing Sub Bill not paid(check every 25th of the month) Postpaid Account Become Active Assign/Update Sub profile in HLR Account will be blocked in HLR Request will be sent to HLR to block account(one way barring)

yes

Bill not paid(90th Day after 1st Bill date)

no

Account remain in active state

Request will be sent to HLR to block account(two way barring)

yes

yes

Bill not paid

End

Account will be full blocked stay in blocked state, the number wont be recycled

Tigo Pesa Wakala


Manual of Update registration DB

Send Request via email to update Registration DB

Start

Creation of Tigo Pesa Wakala in Tigo Pesa platfform

Activate Wakala Through Tigo pesa Platform

Less than six transactions in a month

Send Request via email to update class of service

Update of class of service is done manually in ocs

Agent burned/ Replaced

Update class of service in OCS Process End

Number Selection System(NSS)


Number selection system holds and manage the activation of Special Numbers

Start

Customer comes with Number A, and request Number B

User will Dial *222#

Number A will be validated, the number should be Idle and should exist in HLR(provisioned)

NSS Team will receive through mail the list pool numbers from OCS Team

Customer will enter the pattern for new number (number B)

NSS Team will Check the list and compare with number which is in NSS the pool database

The number will be validated i.e. should not exist in OCS and HLR A will be kept in NSS pool database, until another user request for it or OCS Team ask for deletion of that Number NSS Pool DB A will be sent in the pool

Check if any non special number?

yes

NSS will add special numbers to the pool

A will be swapped with B

A IMSI will be taken and assigned to B this is done through tertio

B will be taken from the pool

The number B be will be provisioned and ready for use

Start

IMSI - International Mobile Subscriber Identity

Special number category contains: 655,658,715- One series contain about 1 million numbers, In total we have about 3 million Special numbers.

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