Daniel J.

Townsend
Naperville, Illinois 60564 (630) 728-5475 [email protected] Business/Systems Analyst Systems Integration Project Manager/Technical Project Lead & SME Requirements Analysis IT & Business Solution Design Enterprise Application Integration Business Objects Masters in Computing & IS / ITIL ITSM Certified / Certified SAP SD Solution Consultant (Supply Chain/Order Fulfillment) Accomplished technical professional combining more than 20 years of experience in senior business and systems analysis, development, break-fix and project leadership (ERPs, MRPs, Enterprise Warranty Systems, Order to Cash, field solutions/GUI, database, infrastructure): system integrations, business analysis application and database development, business application programming, IST/UAT, administration & support and enterprise system solutions. Versatile experience across systems analysis, configuration, testing, upgrades, systems integration, training and deployments. Strong business, technical and enterprise solution experience. Skilled project leader with refined communication skills to coordinate effectively with multiple internal and external resources and business stakeholders. Experienced in overseeing, facilitating and supporting global, cross-functional teams of on/offshore, internal and external resources and third party contracts. Reduce project lifecycle through effective planning and resource utilization. PROFESSIONAL EXPERIENCE: ALCATEL-LUCENT, Naperville, Illinois Formerly: Lucent Technologies and AT&T. IT Business Systems Analyst/Project Lead 2012 to 2013 Team lead and senior business analyst directing and overseeing infrastructure and system upgrades for enterprise warranty administration system (WES): complex data repository integrating global data from ERPs, repair, sales and vendors. Key member of senior technical team leading project planning, third party consultant (HP, TCS) oversight, upgrades, testing, configuration and end-user training. Reported to IT senior manager and partnered with project manager to develop project methodologies, benchmarks and timeline. Coordinated, oversaw and supported 12 offshore, third-party developers and consultants. System conceptual architect: defined all global internal and external systems with interfaces to WES requiring testing. Wrote system functional requirements. Monitored and enforced IT compliance and user access. Key Projects/Summary of Accomplishments: Instrumental member of technical and leadership team developing patches and OS upgrades to repair critical enterprise warranty system with limited capital on time and on budget. Directed and supported cross-functional team to upgrade Solaris OS, Sybase database and user interface (PowerBuilder). Coordinated integration and regression testing of multiple global systems and vendor interfaces. Developed system test plans and documentation; conducted training and demonstrations for internal and external users and business partners; delivered application support to resolve development, testing, production and user issues. Engaged HP and TCS to rapidly resolve delays and development issues effecting project delivery; trained and coached internal and external technical resources to meet project benchmarks. Member of due diligence team (warranty system technical SME) leading technical, business and financial due diligence to acquire, upgrade or develop new system.

IT Business Systems Analyst/Conceptual Architect 2006 to 2012 Partnered with business teams globally to decipher, gather and analyze business requirements in order to develop new applications or execute modifications and enhancements for enterprise warranty administration system (WES). Analyzed and directed debugging and new application development coordinating with offshore development team; managed escalations from initiation to resolution engaging key technical and business resources. Wrote functional specifications, created test plans and performed integration system testing. Monitored specifications, budgets and timelines of system enhancements and new applications. Partnered with business partners for delivery of internal IT services, project management and implementations. Key Projects/Summary of Accomplishments: Substantially improved communication and collaboration with business teams establishing trust and improved partnership to improve WES system effectiveness and uptime. Implemented daily communication with key business stakeholders and led weekly reviews with business teams. Managed application development and debugging projects from concept and functional requirement analysis and documentation through IST and UAT utilizing Waterfall development methodologies. Maximized offshore technical capabilities and resources and consistently delivered above goal performance for business user satisfaction.
Alcatel-Lucent/Professional Experience, Continued on Second Page

Daniel J. Townsend

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IT Business Systems Analyst, SAP Instances 2005 to 2006 Developed and tested system functional enhancements for SAPs sales order creation process. Partnered with global business teams to compile business requirements and performed diverse planning, development, documentation, configuration and testing to ensure this high-demand, high-volume ERP operated at peak performance. Key Projects/Summary of Accomplishments: Instrumental in maximizing utilization and effectiveness of SAP for sales order to goods issue processes for global sales; defined and configured new order criteria and led testing and configuration. Developed change management and training documentation. Configurator Developer/IT Business Systems Analyst 1997 to 2005 Key member of senior technical team supporting development, administration and support of mission critical engineering tool interfacing with SAP via EAI. Managed system sizing, configuration, assurance reviews and implementation plan development. Created test scripts and managed performance testing. Key Projects/Summary of Accomplishments: Developed, tested and deployed multiple interfaces between engineering tool and other applications in a complex global environment with several internal and customer/vendor facing applications. Utilized webMethods, Enterprise Application Integration (EAI) and Business Object Documents (BODs) to transfer business oriented process data between systems. Analyzed and defined requirements and coded/tested configurators on proprietary CML layer to allow field engineers globally to compile customer specifications and provide real-time orderable items via GUI; orders integrated into SAP sales order module for execution. Received corporate recognition for project success, which delivered substantial improvements to field sales, data flow, customer close percentage and global efficiency in order to cash. IT Business Systems Analyst (Intelligent Networking-Switching Equipment) 1994 to 1997 Partnered with internal business units to decipher, gather and analyze business requirements to develop new feature enhancements, changes and modifications for flagship intelligent networking switching equipment. IT Business Systems Analyst (MRP Systems Integration) 1990 to 1994 Gathered requirements, conceptualized and developed several interfaces between existing Manufacturing Resource Planning (MRP) system (QAD-Mfg PRO) and accounting systems for consumer products division: interfaces integrated repair processes and updated accounting systems following execution of repairs and replacements. Mainframe Applications Developer/Database & Security Administrator 1985 to 1990 Developed batch and online mainframe applications for integrating vendor manufactured software with companys systems. Evaluated and tested software purchased from vendors prior to release. Managed database administration, including software optimization and user acceptance testing. EDUCATION: KANSAS STATE UNIVERSITY, Manhattan, Kansas Master of Science, Computing & Information Sciences NORTHERN ILLINOIS UNIVERSITY, DeKalb, Illinois Bachelor of Science, Computer Science CERTIFICATIONS: - ITIL (IT Infrastructure Library) ITSM (IT Service Management) Certification. - Certified Solution Consultant: mySAP Supply Chain Management, Order Fulfillment (SD). Member, International Institute of Business Analysts. Productivity, Database, & Development Tools: SQL Server, SharePoint, C++, HTML, XML (via webMethods), COBOL, Visual SourceSafe, MS Office Suite (Word, Excel, PowerPoint, Access, Outlook), MS Visio. Business Function, ERPs/MRPs & Tools: Warranty Administration (WES), SAP, QAD-Mfg PRO, AMAPS). Complex product configurations: Trilogy and SITE; Manufacturing and Finance: miscellaneous interfaces with ERP systems; telephony: intelligent networking: ASP. Software Discipline: Waterfall.

AFFILIATION: TECHNICAL: