Appendix B
Survey Results: Percentage of Response
Survey Results
The analysis of the results is summarized through the percentage of responses.
Percentages are based upon the total number of answered responses and are rounded to the
nearest whole number. (Complete listing of compiled numerical responses is located in
Appendix C).
Section 1: First Contact
Q01. How did you contact the police about the incident?
1. By Telephone Call (not 911) 32 %
2. Personal Visit to Police Station 01 %
3. 911 Call 61 %
4. Direct to Police Officer 03 %
5. Police Contact You 03 %
Q02. How long did it take the police to respond?
1. Within 10 Minutes 44 %
2. Within 20 Minutes 32 %
3. Within 1 Hour 18 %
4. Over 1 Hour 01 %
5. Never Arrived 04 %
5. Can Not Remember 01 %
Q03. How satisfied were you with the time it took for the police to arrive?
1. Very Satisfied 48 %
2. Fairly Satisfied 22 %
3. Neither 13 %
4. Fairly Dissatisfied 06 %
5. Very Dissatisfied 11 %
Section 2: Police Actions Regarding the Incident
Q04a. After responding to the scene did the police officer do the following: Arrange for an
investigation of the scene?
1. Yes 69 %
2. No 25 %
3. Don’t Know 03 %
4. Not Applicable 04 %
Q04b. After responding to the scene did the police officer do the following: Provide you with a
complaint number?
1. Yes 90 %
2. No 07 %
3. Don’t Know 03 %
Q04c. After responding to the scene did the police officer do the following: Provide you with
contact information for the officer / detective investigating the case?
1. Yes 75 %
2. No 21 %
3. Don’t Know 04 %
Q04d. After responding to the scene did the police officer do the following: Provide you with a
victims’ assistance booklet?
1. Yes 49 %
2. No 45 %
3. Don’t Know 06 %
Q04e. After responding to the scene did the police officer do the following: Did the officer offer
advice on crime prevention?
1. Yes 42 %
2. No 52 %
3. Don’t Know 06 %
Q05. Thinking about what the police did after they had been given the initial details. Are you
satisfied or dissatisfied with the actions taken by the police? (Responses Displayed in Figure 6).
1. Very Satisfied 42 %
2. Fairly Satisfied 21 %
3. Neither 11 %
4. Fairly Dissatisfied 09 %
5. Very Dissatisfied 17 %
Section 3: Follow Up
Q06. Have you been re-contacted by the police since the incident occurred? (This contact could
have been over the phone, face-to-face, by letter or by other means).
1. Yes 32 %
2. No 68 %
Q07. Do you want further contact from the police?
1. Yes 54 %
2. No 46 %
Q08a. Have the police told you at any point: Somebody has been arrested or criminally charged
in connection with the case?
1. Yes 16 %
2. No 62 %
3. Don’t Know (Not Answered) 22 %
Q08b. Have the police told you at any point: The Police recovered some or all of your property?
1. Yes 11 %
2. No 66 %
3. Don’t Know (Not Answered) 23 %
Q08c. Have the police told you at any point: No further police action is being taken at this time
due to insufficient information?
1. Yes 13 %
2. No 63 %
3. Don’t Know (Not Answered) 24 %
Q08d. Have the police told you at any point: You are required to attend court as a witness?
1. Yes 15 %
2. No 61 %
3. Don’t Know (Not Answered) 24 %
Q09. Are you satisfied or dissatisfied with how well you were kept informed with the progress
of your case?
1. Very Satisfied 23 %
2. Fairly Satisfied 15 %
3. Neither 15 %
4. Fairly Dissatisfied 13 %
5. Very Dissatisfied 34 %
Section 4: Treatment
Q10a. Please think about how you were treated by the police officers. Did they: Listen to what
you had to say?
1. Yes 92 %
2. No 07 %
3. Don’t Know 01 %
Q10b. Please think about how you were treated by the police officers. Did they: Show concern
over the incident?
1. Yes 82 %
2. No 16 %
3. Don’t Know 02 %
Q10c. Please think about how you were treated by the police officers. Did they: Appear
interested in what you told them?
1. Yes 82 %
2. No 15 %
3. Don’t Know 03 %
Q10d. Please think about how you were treated by the police officers. Did they: Treat you
politely?
1. Yes 93 %
2. No 06 %
3. Don’t Know 01 %
Q10e. Please think about how you were treated by the police officers. Did they: Make an effort
to understand the nature of the incident?
1. Yes 87 %
2. No 12 %
3. Don’t Know 01 %
Q10f. Please think about how you were treated by the police officers. Did they: Try to
discourage you from reporting the incident?
1. Yes 10 %
2. No 89 %
3. Don’t Know 01 %
Q10g. Please think about how you were treated by the police officers. Did the officer look neat
and professional in appearance?
1. Yes 95 %
2. No 03 %
3. Don’t Know 02 %
Q11. Were you satisfied with the way you were treated by the police officers?
1. Very Satisfied 64 %
2. Fairly Satisfied 19 %
3. Neither 06 %
4. Fairly Dissatisfied 03 %
5. Very Dissatisfied 08 %
Section 5: The Whole Experience
Q12. Taking the whole experience into account, how satisfied were you with the services
provided by the police in this incident?
1. Very Satisfied 41 %
2. Fairly Satisfied 22 %
3. Neither 12 %
4. Fairly Dissatisfied 11 %
5. Very Dissatisfied 14 %
Q13. Prior to this experience what was your overall opinion of the police?
1. Generally High 44 %
2. Mixed 28 %
3. Generally Low 12 %
4. No Opinion 16 %
Q14. As a result of your contact with the police on this occasion, do you have?
1. A Better Opinion of the Police 32 %
2. A Worse Opinion of the Police 14 %
3. No Change in your Opinion 54 %
Q15. As a result of you contact with the police, do you believe the police officer handled the
incident:
1. Properly 88 %
2. Improperly 12 %
Q16. As a result of this incident did you take formal action like filing a complaint or lawsuit
against the police?
1. Yes 08 %
2. No 92 %
Q17. With whom did you file this complaint? (Responses are total numbers and based on the 8
% of respondents that indicated in question Q16 that a complaint was filed).
1. Civilian Review Board 09 Total Respondents
2. Law Enforcement Agency 17 Total Respondents
3. Prosecutor 02 Total Respondents
4. Court 03 Total Respondents
5. Other Government Agency 02 Total Respondents
6. Other 24 Total Respondents
Section 6: Your Neighborhood
Q18a. Please think about the neighborhood in which you live. Do you: Feel safe when you are
outside during the day?
1. Yes 78 %
2. No 20 %
3. Don’t Know 02 %
Q18b. Please think about the neighborhood in which you live. Do you: Feel safe when you are
outside during the night?
1. Yes 50 %
2. No 47 %
3. Don’t Know 03 %
Q18c. Please think about the neighborhood in which you live. Do you: Feel a police presence
in your neighborhood?
1. Yes 65 %
2. No 33 %
3. Don’t Know 02 %
Q18d. Please think about the neighborhood in which you live. Do you: Know any of the police
officers that patrol your neighborhood?
1. Yes 19 %
2. No 80 %
3. Don’t Know 01 %
Q19. How long (in years) have you lived in this neighborhood?
1. 0 – 5 Years 55 %
2. 6 – 10 Years 15 %
3. 11 – 15 Years 06 %
4. 16 – 20 Years 06 %
5. Over 20 Years 18 %
Q20a. Do you plan to move from this neighborhood in the near future?
1. Yes 48 %
2. No 52 %
Q20b. This Question was eliminated from analysis based on determined recording errors.
