My Sip Report
My Sip Report
Under the guidance of Prof. KSHETRAGNA, Christ University, Institute of Management Bangalore, India 2013
A Report Submitted in Partial Fulfillment of the Requirements for the Award of the Degree of Master of Business Administration
DECLARATION
I, Shivam Saraogi, hereby declare that the Summer Internship Project report entitled MARKETING-ADVERTISEMENT AND VOLUME SALES has been undertaken by me for the award of Master of Business Administration. I have completed this study under the guidance of Prof. KSHETRAGNA, HOD MARKETING Christ University, Institute of Management. I also declare that this project has not been submitted for the award of any Degree, Diploma, Associate ship or Fellowship or any other title in this University or any other University.
CERTIFICATE
This is to certify that the Summer Internship project report submitted by Shivam Saraogi on the title ADVERTISEMENT AND VOLUME SALES is a record of Sales work done by him during the academic year 2012 2013 under my guidance and supervision in partial fulfillment of the requirements for the award of the degree of Master of Business Administration. This dissertation has not been submitted for the award of any Degree, Diploma, Associate ship or Fellowship or any other title in this University or any other University.
Prof. kshetragna
ACKNOWLEDGEMENT
I am indebted to many people who helped me complete this project report. First, I thank the Vice-Chancellor Col. Dr. (Fr.) Thomas C. Matthew and Associate Dean Professor Zohar Ghadially of Christ University for giving me the opportunity to do this project. I thank Fr. Thomas T. V., Director, Christ University Institute of Management and Prof. C. K. T. Chandrasekhara, Head-Administration for their kind support. I thank Prof. kshetragana for his support and guidance during the course of my project. I am extremely grateful to MyDeals247.com for giving me an opportunity to learn and to Mr. Aneesh sharma for his invaluable contribution towards me so that I can work more efficiently. I thank my parents for their blessings and constant support, without which this dissertation would not have seen the light of day.
Shivam Saraogi
TABLE OF CONTENTS
CHAPTER 1
INTRODUCTION TO THE INDUSTRY ONLINE ADVERTISEMENT IN INDIA HOW MUCH MONEY IS SPENT ON WHICH ADVERTISEMENT MEDIUM 7-8 9-10
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CHAPTER 2
MISSION AND VISION WORKING OF MYDEALS247 KEY PEOPLE IN COMPANY ADVERTISEMENT IN MY DEALS
CHAPTER 3
CHAPTER 4
CHAPTER 5
ANALYSIS COMPETETIOR
CHAPTER 6
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INTRODUCTION 1. ECOMMERCE
In the simple language ecommerce is the buying and selling of goods and services online. People use ecommerce to describe a purchase when the payment is been made online. A sale on internet is increasing now a day as the customer takes the advantage of low prices by the wholesaler retailing the product. E commerce also include the entire process of developing , marketing, selling, delivering, servicing and paying for product and service. Modern Ecommerce typically uses the WWW at least at one point in transaction although it may include a wide range of technology such as email, mobile device and telephone as well. A large % of ecommerce is conducted entirely in form for virtual items such as access to premium content on a website, but mostly electronic commerce involves the transportation of physical items in some way. Online retailers are sometime known as e retailers and online retail is sometime known as e-tail.
1.3-GOVERNMENT REGULATION
Some electronic commerce activities are regulated by Federal Trade Commission. These activities include the use of emails, online advertisements, and consumer privacy.
2.2 History
Online display advertisement was started as a very limited experiment in 1980s and since then it is continuously growing and has become a multibillion dollar industry. There has been a major competition between the major players in this field.
2.7 Summary
With online advertisement taking such a dominant role in overall advertising and with display advertising growing as a percentage of all online advertising. With various choices in the category of pricing models ad buyer can use their campaigns internet marketers are in a unique position to capitalise on the favourable trends in online advertisements if they plan their strategy carefully.
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From this figure we can clearly make out that most of the money for the purpose of advertisement is spend on the television ads as it is one of the best ways of communicating with people and making them aware. The least amount of money is spent on the outdoor mediums as now a day the advertisements through the outdoor medium are not that preferred. In the past few years the advertisement through internet is becoming more popular and in the picture also it is shown that the amount of money spent on the advertisement done through internet is constantly increasing because now more and more people are using internet so it can be the best medium to promote the product and make customer aware about it. Now a days less people are using the radio so as to get aware about the advertisements by keeping that in mind the amount of money spend on the advertisement through radio is decreasing as compared to the previous years.
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MISSION
Our mission is to provide services which will improve the way our customer works and will result in increased productivity and efficiency. Moreover we believe in satisfying our employee by continuously growing as a company and offering them excellent work environment to work in. we also believe in satisfying our investor by giving them proper return on their investment. We also want to be a globally known company for our product and services.
VISION
As the world is changing so to survive in this world we must understand the trends and forces That will help our business in future. We must get ready for tomorrow today itself. Our 2020 vision also says to create a long term vision for the business and provide with a roadmap so as to have a better understanding of it. Our vision also includes the full use of technology and the staff which we have.
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WORKINGS OF MYDEALS247.COM
Today's most E-commerce sites routinely experience transaction closure rates in the range of 3 to 5 percent of the total visitors - the primary reason for the failure is most of the sites are too generic - no personalization whatsoever.
Most shoppers spend a significant amount of time by going through multiple websites and related comparison websites and still they cannot make a quick decision - average time to make a decision to buy any product online is between 2 hours to a week - also, they confine to a couple of choices.
Mydeals247.com tries to address this need for personalization by consumers to an extent. MyDeals247.com offers revolution technology in the e-commerce industry which identifies individual's preferences, interests, then delivers on-the-fly adjustments that make each consumer feel the site was built just for him or her. They do this by giving the consumer the choice of categories he/she wants to select and they get updates on these categories alone. It's pretty much like having their own e-commerce or online store to fulfill your own needs on daily basis. MyDeals247 brings the lowest offers from the sellers based on buyers request in the local markets - all the bids from sellers happen real time. Also, MyDeals247.com provides the current need analytics (on daily basis) to the sellers in the local markets. Unlike other e-commerce websites Mydeals247.com doesnt maintain inventory as it acts as a facilitator between buyers and sellers. MyDeals247 has three unique business models and each of them is described below briefly.
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this takes place in real-time and rank order changes based on the offers received by the sellers. Based on the offers available consumers takes advantage of the best offer and purchase the same.
Mydeals247.com deals with only reliable retailers and the company focuses on general house-hold items, entertainment, education, local events, amusement parks, professional training, and services companies. Consumers can buy big and save big; they can avail discounts based on the volume of the order they have placed. By creating healthy competition among the suppliers with whom the company has long standing relationship the consumers need is fulfilled.
Mydeals247.com conducted a research which says that, the current online Ads are not effective for the merchants in terms of Return-On-Investment (ROI), as it is too low and most of the time, the consumers are getting annoyed with the random Ads about products that they are not interested in. The famous Pay per Click model is not very effective as the websites charge the merchants whenever there is any random click. Apart from this, consumers are NOT paying any attention to these random Ads. The very reason being, they are NOT in a mood to purchase anything at that time.
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Whenever the consumer clicks on the Ad, there will be a video (1-2 minutes length) and simple product description (500 characters maximum) and asks the consumer to answer a simple questionnaire about the uniqueness of the product or service (i.e. 2-3 questions). Consumers can answer these questions very easily based on the information provided and they will be paid 60% of the Ad revenue. Same user wont be allowed to answer questions relating to same Ad twice and advertisers are provided with potential leads contact information. The contact information of consumers is disclosed by taking express consent from them.
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As a Vice President, Shashi is responsible for the online / offline sales, establish business partnerships, operations, customer management and vendor management. Shashi is passionate about Ecommerce, new developments and internet marketing. Shashikant Kabra holds a B.E in Information Technology from Rajasthan University, Jaipur.
As a Director, Ravi is responsible for MyDeals247s rural areas business development, franchise development, and vendor management. Ravi is passionate about offering the best quality products at the lowest prices across India. Ravi holds a bachelor degree from Andhra University, India.
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ADVERTISEMENT IN MYDEALS247.COM
Pay Per Potential Lead: MyDeals247 displays the Ads based on the user's interest. When the user clicks on any Ad, MyDeals247 showcases a questionnaire asking a couple of questions related the Advertiser's product or service - if the user answers all the questions correctly, MyDeals247 charges the cost per potential lead from the Advertiser. If there is any wrong answer(s), Advertiser will not be charged at all. All the user information (whoever answered all the questions correctly) will be shared with the Advertiser. The cost for the "Pay Per Potential Lead" will be calculated by number of questions Advertiser wants to ask the user: a) For Rs. 10 per click, Advertiser can ask up to two questions. b) For Rs. 15 per click, Advertiser can ask up to three questions. c) For Rs. 20 per click, Advertiser can ask up to four questions. d) For Rs. 25 per click, Advertiser can ask up to five questions.
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One click per Ad Get paid 60% of what the Advertiser pays when the user answers all the questions right about the product or service for the first time only one chance is given whether to make it or not. Earn money and use the same credit to: To recharge any prepaid or postpaid mobile phone(if you have a minimum of Rs 50 credit) To purchase any item(s) at MyDeals247.com right away(whatever the credit available) To transfer the money into your bank account once in a month A minimum of Rs 250 credit is required to transfer the money into your bank account - PAN card required transfer happens once in a month For instance, the credit earned for the month of 1st August 31st August will be paid during the first week of September. All taxation laws of Government of India are applied.
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Problem Definition
1. To find out the educational institutes, restaurants looking for online advertisements and target them. There are many startup companies, educational institutes and coaching centers providing education and knowledge to the students, various upcoming restaurants and various already established restaurants who might need online advertisements so as to increase their sales And maximize their profits. Those companies, institutes, restaurants should be targeted so as to help them out by telling my deals 247 online advertisement model. Another main focus was to target educational institutes, coaching centers and restaurants of small and medium size because the advertising model of mydeals247 will be very cost effective for them and will help them to increase their sales. Large sector should not be focused much because they are already doing advertisement and are known by the customers.
2. To find out the restaurants and construction companies looking for volume sales and target them. Various restaurants requires large amount of food items which they purchase in bulk. Mydeals247 provide them the same quality of the material they are purchasing in the best price the company can offer. The more amount of quantity purchase the more will be the discount offered. Construction companies also require purchasing material like steel, cement etc in bulk. So mydeals247 also offer them these materials and the more the quantity they will buy the more discount they will get. 3. Find out effective ways to promote the company on social networking sites Facebook Twitter
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OBJECTIVES
The main objective was to learn the sales technique and the strategies that should be used so that the deal can be converted. Another objective was to find out suitable ways by which the promotion of the company can be done online. Another objective was to install Alexa software in at least 50 computers. Another objective was to give the company at least 10 deals. Closer of which will be taken care of by the head business development manager. Another objective before starting with the working was to be very clear about the frequently asked question about the advertisements. Another objective was to give the company 10 deals from my side closing of which will be taken care by the head BDM.
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These are the questions that the advertiser can ask us thinking from the customer prospective
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top of every Ad. In case, if you do NOT answer all the questions correctly, you will NOT get paid any money. At the same time, MyDeals247 will NOT get paid either.
Can I create multiple accounts and click Ads to make more money?
Its totally a violation. You are NOT allowed to create more than one account as per the terms and conditions. Firstly, MyDeals247 allows you to create one account per cell phone number - you cannot use the same cell phone number to create more than one account. Secondly, if you try to create more than one account using multiple cell phone numbers, we can easily find the patterns (using the secured algorithms) and block your account completely and proceed with legal action in the country - at the same time, you have to pay back the cost of all the damages. Lets be HONEST!
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INBOUND MARKETING
Inbound marketing is advertising a company through blogs, videos, social media marketing, and other forms of content marketing. Opposite of this is cold calling, radio; TV advertisements, sales flyers, email marketing, telemarketing, and traditional advertisements are considered as outbound marketing. Inbound marketing get the attention of customer by posting interested contents which grab customer attention. David merman Scott recommends that marketers earn their way inin contrast to outbound marketing where they buy, beg, or bug their way in the inbound marketing team was coined in 2005 by hub spots brain halligan. Hub spot point of view is that inbound marketing is especially effective for small business that deal with and involve with high money value, long research cycle and knowledge based products. In one case inbound marketing was defined by 3 phases: get found, convert and analyze. A newer model from business to community illustrates the concept in 5 stages:1. Attract traffic 2. Convert visitor to lead 3. Convert lead to sales 4. Turn customer into repeat higher margin customer 5. Analyze for continuous improvement
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PROCESS
Initially for a week when the internship started the head asked me to go through to the company websites and understand it properly. In the starting week I started watching videos that are put on the company website and the YouTube about the company working and model. This has helped me to understand the working of the company in a much better way. In the starting from March 29 to April 20 I was asked only to focus on the advertisement deals. My head helped me to understand the advertisement model in a better way. My head helped me with the preparation of the sales script also. The first thing that was taught to me was the sales script. Hello Good morning/ good afternoon/good evening Sir/madam If the name is known say:Am I speaking to Mr/Ms ____________ Good morning sir/madam, I m Shivam saraogi, the Business development Manager @ mydeals247. We are into online advertisements & ecommerce platform. We have a wonderful and innovative model for you where in you can double or triple your sales. Our model is 95% cost effective than Google ad wards. Is it possible for you to have a quick 15 min in person meet wherein I can explain how exactly our model works He has prepared me with all the answers of frequently asked questions. He has also taken several mock sales tests because they believe that mistakes can be corrected in front of them so that during the final meeting we do not commit any mistake. I was asked to learn the sales script that was given to me the after that the mock test was taken. In the test my sir also asked me to be the consumer who wants to advertise and ask all the questions that came to my mind. This was really a good practice so as to think like a customer and understand it properly. For the process of volume sales also same briefing was done and mock meetings was conducted by my company mentor.
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The final process of closing the deal involves the following steps:1. Lead generation. 2. Calling the persons for appointments. 3. Briefing them about the advertisement model and sending email of the model with videos. 4. Fixing the meeting. 5. Going for the meeting. 6. Recording response of the client. 7. Follow up. The steps involved in the process of advertisement and volume sales are almost same just that sales script is different in some points rest everything is almost same.
LEAD GENERATION
Lead generation is very critical part for the process of sales. A proper lead of the target customer is to be generated so that it does not create any problem afterwards. For making and generating leads first the target where the focus has to be made should be identified. After the target is been identified list of all the targets is to be made in a proper format so that all necessary information about the lead is available.
CALLING
After the lead is been generated, the next step that is to be followed is calling the prospects that are been identified. When the call is been made to the prospects a particular sales script format is been given to us which we have to follow while talking to the clients. After the call is been made to the client the advertisement model and the Video is been mailed to the client so that he can also go through the model if he is interested in it. When the calling is been done for the purpose of volume sales the sales script can be modified accordingly.
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MEETING
when the call is been made to the client that time only after knowing if the client is interested a meeting with the client is fixed up so that we can personally go to the client and brief them about the advertisement model. When the meeting is been done for the purpose of volume sales then in that case all the requirements that the clients have is been taken from them and if they want any particular brand for the requirement they have given that is been asked at the same time.
FEEDBACK
When we go for the meeting to any client a feedback form was given to us which we gave to the clients so as to know their feedback towards the company and from the feedback the company can also try to improve themselves as according to the CEO of the company there is always a scope of improvement. In the case of volume sales also the feedback is been taken from the clients.
FOLLOW UP
There are some client with which the meeting is been done and some clients who asks to call sometime later so a proper follow up was done with those clients also as the company do not wants to lose any of the clients. In the case of volume sales when the requirement is been taken then it been given to the head in the company so that they can find out the best possible price which has to be offered. When the best price is been finded out the proper quotation is been send to the client so that further decisions can be made after that/
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PROJECT WORKING
29TH MARCH-6TH APRIL In the first week of the internship I was given the brief introduction about the company and the models on which the company is working on. There were three models on which the company was working on. I was given the task of advertisement and volume sales in the company. Initially in the first week a sales script was given to me and I was asked to learn it. I was asked to install Alexa software in my laptop as well as my friends laptops. I was also send to various cybercaf so as to install alexa in the computer their so as to increase the rating of mydeals247. And by doing this more person will become aware about the company. Some of the cyber caf I went were:o Rachna cyber caf- RPC layout, Vijayanagar o MN Enterprise & Cyber point- Govindaraj nagar o Web space cyber caf-Vijayanagar o Ganesh cyber caf- MRC layout o RR cyber center- Marenahalli o Skynet world- near venkateshwara textile, hampinagar o Sri Vinayaka enterprise- M.C.Road o Create cyber caf- Vijayanagar
8TH APRIL-20TH APRIL From 8th April calling to the restaurants for the purpose of advertisement was started. There were many restaurants who were giving a positive response but more number of restaurants was not interested in listing to the calls. Some of the persons did not even pick up the call and some said they will revert back to us but they never did so. Apart from calls I had a meeting too at silicon study center with Miss Shashikala, I also had a meeting with MR. Zakir Ahmed the owner of Stanley sports. The meeting that was done with silicon study centre was converted into the final deal. Unfortunately the meeting done with the owner of Stanley sports could not be converted in the final deal.
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In this time period the main focus was to get advertisements deals. As an intern in the company I was also given the target to bring the deal to the company and the deal was closed by the higher people in the organization. 22ND APRIL-4TH MAY In this time period there was focus on getting the advertisement deals but now with the advertisement there was also the focus on getting volume sales deals. Getting the deals for the purpose of advertisement was much difficult as compared to the volume sales deals. Because whenever the call is been made regarding the volume sales at least the purchase manager in the restaurant and construction company is ready to give requirement and take quotation from us. In the same time period the meeting was made with the SHARMA TRANSPORT in KALASIPALAYA as they were looking for doing some advertisements. For the purpose of advertisement as well as volume sales the meeting was also done with the ISBR College near electronic city.
6TH MAY-18TH MAY In this time period few restaurants were been focused for the purpose of both advertisement and volumes sales but the main focus was on the construction companies. As the construction companies requires the material in bulk quantity so they were been targeted for the purpose of volume sales. As a part of mydeals247 we were also ready to help the construction companies to sell their apartments as we were having many corporate link up with the high level people in various reputed organizations.
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A SMALL PICTURE OF THE DATABASE THAT WAS USED FOR CALLING PURPOSE:-
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ANALYSIS
SWOT ANALYSIS
It is a process used to identify the strengths weakness opportunities threats in a business. Strengths and weakness are internal to the organization whereas opportunity and threats are external to the organization. SWOT is not only useful in looking for the profit for the company but it also help in taking the decisions that can be very useful for the company
More effective than Google ad wards Weakness Lame unattractive website Lack of information to customer Lack of trust No credit given
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PEST ANALYSIS
A type of situation analysis in which political-legal (govt stability, taxation, spending) Economic (interest rates, inflation, unemployment) Socio- culture (demographics, education, income distribution) and technological (rates of obsolescence, conversion of discoveries into products, knowledge generation) factor are examined to find out companies long term plan.
Political Legislation framework Market regulation Codes and practices Type of government
Social Social forces affecting attitude, interest, preference Education level Social consumption trend
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Competitor
The competition for mydeals in the field of ecommerce is:EBay an American online C2C corporation that manages eBay.com, an online auction and shopping website in which people and businesses buy and sell a broad variety of goods and services worldwide. Founded in 1995, it is one of the important and remarkable success stories of the dot-com bubble; it is now a multi-billion dollar business with operations localized in over thirty countries. EBay expanded from its original "set-time" auction format to include "Buy It Now" standard shopping.
SNAPDEAL- snapdeal.com started by Kunal Bhal and Rohit Bansal is a online retail website having its headquater In delhi. It was started in 2010 as a daily deal platform but also expanded into product retailing. Snapdeal has more than 20 million subscriber and is present in more than 4000 towns.
Mydala it is a platform that helps you to get deals in the city you want. Group buying behavior happen when like minded people come together to get the deal that they can never get as an individual. It was launched in 2009. It features a best deal everyday in various categories.
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GROUPON- it is a deal of the day website that features gifts certificate useable at local
and national companies. The company was launched in 2008 November in Chicago. It almost serves more than 150 markets in North America.
TAGGLE- It is a joint venture of battery ventures, Greylock partners. The value that we
aim to bring to you does not stop at price but it also involves the experience that you get. Customer delight is very central to everything that we do.
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Findings
The finding from the report was that the company is having a wonderful business model which can really help them in bringing the change in the thinking of the customers. All the three business models that the company is having are very unique and innovative. The advertisement model of the company is very innovative, efficient than Google ad wards, And cost effective also. This models needs to be more focused on and promoted on so that many more restaurants and companies can give their advertisements on it. Closing the deals of volume sales were much easier as all the restaurants and construction company are willing to buy the raw material in the lowest price which they can get so they were at least ready to give their requirements so that the company cab provide them with quotation and if they find the price lower as compared to others they can buy the material from us. The website of the company is not so attractive and whenever customers visits the website they are not attracted towards watching it as they are attracted in case of Snapdeal and Myntra websites. As the blogs, photos and interested information were putted on the company page on facebook more and more people were liking it, this we can say as after doing this the likes on the page started increasing at a high rate.
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RECOMMENDATION
One of the most important recommendations for the company is to improve their website as the website is not at all attractive as compared to the other competitor website which is very attractive. As the company are getting good requirement for the volume sales from the restaurants and construction companies so they should not delay in giving the quotation back to the company. When the deals of volume sales are made the company should give credit to the clients because as a new player in the field of volume sales the company first needs to establish a position between other players and as the restaurants and construction company have their vendors from before from which they can get credit so if the company is not providing them credit facility it my loose many deals. Company should try to build more trust in the mind of the customers. Company should try to put more and more interesting photos and content on the website so that it can get more and more like on its page and the more the number of likes indicate more people know about the company.
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CONCLUSION
After doing this project I can conclude that mydeals247 is a company with very innovative and cost effective business models. As the business model which the company is using in the case of advertisement is very new to the customer so it will take some more time for the customer to understand this model. Once this model has become familiar to the restaurants and Construction Company more and more of them will be willing to join this model so as to do their advertisement For the volume sales I can conclude that the company is getting a fair number of requirements from the restaurants and construction company the only drawback is the as due to the lack of vendor for the material the company cannot provide the price quotation to the clients on time because of which they are losing deals.
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References
http://mydeals247.com/my_deals/show_page/aboutus http://mydeals247.com/ http://mydeals247.com/my_deals/paid_ads_home/home?mode=buyer http://www.iabuk.net/research/digital-adspend http://www.thestar/marketing.com http://www.marketingcharts.com A road map for internet marketing
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