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CRIT5 Resume

Craig Rolsin is a data center manager with over 25 years of experience managing IT operations and data center environments. He has a proven track record of improving customer satisfaction levels and reducing adverse events. His areas of expertise include tech staff management, financial administration, strategic planning, IT operations management, and data center project management.

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108 views4 pages

CRIT5 Resume

Craig Rolsin is a data center manager with over 25 years of experience managing IT operations and data center environments. He has a proven track record of improving customer satisfaction levels and reducing adverse events. His areas of expertise include tech staff management, financial administration, strategic planning, IT operations management, and data center project management.

Uploaded by

griffinbellagio
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as ODT, PDF, TXT or read online on Scribd
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CRAIG ROLSIN

Campbell, CA 95008 Home: 408.378-1607 Cell: 408.623.0086 [email protected]

AREAS OF EXPERTISE
Tech Staff Management Budget / Financial Administration Strategic Analysis & Planning IT Operations Management Team Building and Leadership Data Center Project Management SLA Outsourcing Relationship Management (ORM) Customer Relations, Retention & Satisfaction Network Operations Vendor Management Data Center Management and Security Change Management Service Delivery Manager Portfolio Management

Functional Responsibilities
Plans, manages, and controls the day-to day activities of a team that provides operational support for a business unit or group, in a data center environment. Establishes operational objectives and work plans, and delegates assignments to subordinates. Provides leadership and focus in areas of expertise. Responsible for achieving measurable results on time and on budget. Develops and subsequently implements new projects, policies and procedures for the department(s) to meet specific goals. Formulates and implements procedures on operational processes; ensures operations' effective achievement of objectives. Prepares needed related reports and audits procedures to monitor efficiency of operations. Ensures that business practices are performed in accordance with company policy and procedure. Ensures employee conformance to established policies and practices. Selects, develops, and evaluates personnel ensuring efficient operations.

Key Accomplishments
Increased customer break/fix and MAC ticket SLA percentage from 90% to 95%, Reduced the number of adverse events from 2 per month to 4 per year saving the company $80k in contract Service Level penalties. Championed achievement of Data Center ISO certification.

PROFESSIONAL EXPERIENCE Varian Medical Systems - Data Center Manager Mphasis


October 2010Present Manages the Technology Operations Center (TOC) department to ensure successful, timely, and cost effective 7X24 production support consistent with established department objectives and in accordance with standard operating procedures. Implements and maintains operations standards and procedures. Works with end users to develop User performance objectives and ensures that they are met by the TOC. In cooperation with business support groups and end user groups, reviews the operational requirements of all proposed systems and their projected effect on processing configurations and schedules. TOC contact point for all corporate interactions. Develops, implements, and maintains standards and procedures for data processing activities, and enforces established procedures. Works to establish methods for guaranteeing the security of the data center hardware, software and personnel. Provides strategic leadership for Data Center initiatives and the Operations Team. Responsible for the implementation of projects for the TOC, which involves deployment, maintenance, troubleshooting, education, and emergency response. Leads the improvement of internal systems (AIX, Linux, Windows) procedures and establish operational processes, procedures, and standards. Develops business cases and proposals to obtain funding for various technical or process improvement initiatives. Manages the activities of the data center operations team to design, select, develop, test, implement, and maintain all data center technical infrastructure components to support and administer administrative information systems in accordance with standard operating procedures. Monitors and verify service levels for system availability and Data Center support infrastructure are met appropriately. Consults with software, hardware and HVAC vendors . Institutes and maintains maintenance contracts for equipment. Primary point of contact for all data center issues.
Meet with key Customer stakeholders on weekly basis or as needed to provide smooth communication

Data Center Operations Manager


Microsoft Data Center - VMC Consulting, 2008 to 2009

Process Improvement - Continually evaluated the operation and identified opportunities to increase efficiencies. Ensured effective and timely communication of all incidents and unplanned events. Managed day-to-day operations to ensure safe, effective and timely response and resolution to operational incidents and planned maintenance work. Spearheaded daily business operations with an emphasis in technology management; managed, directed, mentored and motivated Windows Platform Server Technicians in a 24/7 Microsoft Data Center environment performing break/fix, MAC administration, and project management efforts on Windows and Unix servers.. Consistently ensured adherence to contractual agreements, deliverables, policies and procedures. Relied upon by staff and end users to swiftly resolve escalations and deliver flawless business continuity. Exhibited outstanding versatility in driving human resources functions encompassing recruiting, new hire orientation, training/development, performance evaluations and administrative aspects and staffing levels. Diligently monitored and managed established budgets, steering strict cost control and accuracy in invoicing activities. Analyzed and reported on profitability, margins, bill rates and utilization across operations/projects to senior management. Managed contractual deliverables, establishing and nurturing strong client relationships, and consistently exceeded defined SLAs (service level agreements) and customer service goals.

Manager, IT Operations and Operations Support Data Center Operations Manager


Siemens Business Services, 1990 to 2006 Coached and developed team members to establish and meet individual and team goals and strengthen core competencies. Proficiently navigated Information Technology projects and provided advanced-level business and systems analysis. Applied dynamic leadership talents to direct and supervise operations analysts and support personnel at multiple locations (California, Georgia and Florida) and deliver IT systems support to customers and internal departments. Introduced highly effective process for problem escalation, and strengthened uptime in a multi-platform environment (MVS, UNIX, DG, HP, AS400 and Windows). As Availability Manager for critical applications, served on-call 24/7 to expedite resolution of customer issues and support Enterprise System Management (ESM) applications. Oversaw job scheduling, change management, corporate ID administration, data security, data metrics, backup/restore (TSM) and data center facility support. Exercised strong forward-thinking abilities to plan and design new data center and steer transparent relocation within customers SLA. Proactively enhanced customer retention by creating and implementing effective SLAs of 99.9%. Championed achievement of ISO 9000-2001 certification for department and administered Sarbanes-Oxley yearly audit. Proficient in using ticket-tracking applications (Remedy, Clarion, Microsoft)

Additional experience includes Materials Management roles with ROLM Corporation/Siemens Santa Clara, CA, -Enumerator with the United States Census Bureau.

EDUCATION & TECHNICAL TRAINING


Miami Univerity - Middletown The Ohio State University, Columbus, Ohio Project Management Certificate: University of California, Santa Cruz, CA Mission College: Network+ CCNA1 Cisco Network Essentials CCNA2 Cisco Routers & IOS Software CCNA3 Cisco LAN Design CCNA4 WAN Technologies Router and Internetworking Fundamentals

CompTIA Server+ Certification

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