Core Banking Solutions

Request for Proposal (RFP)

For Consultancy On
Core Banking Solutions (CBS)

Tender Reference No: O ! "T# ! $%& ! '(()

(#ate: *ay '&+ '(())

"nfor,ation Tec-nology #epart,ent #ena Corporate Centre+ C./(+ 012 3 Block Bandra.4urla Co,ple5+ Bandra 6ast *u,7ai.&(( ()/

TABLE OF CONTENTS
S.No. 1. 2. 3. 4. 5. 6. 7. 9. 9. 10. 11. 12. 13. 14. 15. Content PART A Invitation for Tender Offers Historical details of t e Ban! Prod#cts and services offered $% t e Ban! Branc s'read of t e Ban! E)isting IT infrastr#ct#re PART B Pro'osed Tec nolog% transfor,ation Cor'orate Co,'#teri-ation Plan PART C Sco'e of /or! Cons#ltant0s 1#alifications Eval#ation Criteria PART 3 Ter,s and Conditions PART E For,at for TECHNICAL BI3 Infor,ation a$o#t Cons#ltant for Centrali-ed Ban!ing Sol#tion 3esign Arc itect#re6 'lanning and i,'le,entation strateg% for co,'onents for centrali-ed Ban!ing Sol#tion Acce'tance Letter to $e given $% t e 7endor Page No. 3 " & ( *+ *3 *. *" 2" 2& 24 3& 35 .* .3

3ena Ban!6 H.O.6 C8*+6 9:0 Bloc!6 Bandra ;#rla Co,'le)6 <#,$ai 8 .++ +"* Tender Reference No= HO > IT3 > 4(. > 2++"

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PART 8A Invitation for Tender Offers

Dena Bank invites sealed tender offers (technical offer and commercial offer) for selection of a cons ltin! a!enc" to assist the #ank in $lannin! strate!"% floatin! &'( for the )ol tion to #e im$lemented% eval ation of sol tion% selection of #idder for e*ec tion of #ank+s $ro$osed $lans of im$lementation of centrali,ed #ankin! sol tions involvin! desi!n architect re% deliver" channels% im$lementation methodolo!"% # siness $rocess re-en!ineerin!% data center esta#lishment% sec rit" architect re% s"stem inte!ration etc. .he details are !iven #elo/ .ender &eference Date of commencement of )ale of tender doc ment 0ast date of )ale of tender doc ment (re-Bid meetin! /ith #idders 0ast Date and .ime for s #mission of offers 1$enin! of .echnical 1ffer 1$enin! of 2ommercial 1ffer 3ddress of 2omm nication HO>IT3>4(.>2++" 2.>+&>2++" +4>+4>2++" *2>+4>2++" at 3 P.<. *&>+4>2++" *5>+4>2++" 2(>+4>2++" Asst. :eneral <anager ?IT Pro@ects A PoliciesB Infor,ation Tec nolog% 3e't 3ena Ban! 3ena Cor'orate Centre C8*+6 : Bloc!6 Bandra ;#rla Co,'le) Bandra ?EB6 <#,$ai .++ +"* P one= C5*82282&".".+362&".".+5 Fa)= C5*82282&"."..*

2ontact .ele$hone 4 m#ers

.he Bid doc ment can #e $ rchased a!ainst $a"ment of &s. 50005- in the form of demand draft 5 Banker+s 2he6 e favorin! Dena Bank $a"a#le at 7 m#ai. .echnical offer /ill #e o$ened on *5>+4>2++" at *.++ P<. )hort listed Bidders /ill need to !ive $resentation to the Bank of the $ro$osal% date% time and ven e of /hich /ill #e s$ecified later. Bidders scorin! more than 708 marks in technical eval ation /ill #e eli!i#le to com$ete in commercial eval ation. .echnicall" dis6 alified offers /ill not #e taken $ for f rther $rocess and no disc ssions5interface /ill #e !ranted to s ch #idders 2ommercial offers /ill #e o$ened on 2(>+4>2++" at ..++ P<. .he offer /ill #e o$ened in the $resence of the #idder+s re$resentatives /ho choose to attend on this date and time.

3ena Ban!6 H.O.6 C8*+6 9:0 Bloc!6 Bandra ;#rla Co,'le)6 <#,$ai 8 .++ +"* Tender Reference No= HO > IT3 > 4(. > 2++"

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Dena Bank reserves the ri!ht to acce$t or re9ect in $art or f ll an" or all the offers /itho t assi!nin! an" reasons thereof. .echnical )$ecifications% .erms and 2onditions and vario s formats and $roformas for s #mittin! the offers are descri#ed in the doc ment and its 3nne* re.

Asst. :eneral <anager ?IT D Pro@ect A PoliciesB

3ena Ban!6 H.O.6 C8*+6 9:0 Bloc!6 Bandra ;#rla Co,'le)6 <#,$ai 8 .++ +"* Tender Reference No= HO > IT3 > 4(. > 2++"

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2. Historical details of t e Ban! A$o#t t e Ban!

Dena Bank /as fo nded on 26th 7a"% 193: #" the famil" of Devkaran 4an9ee nder the name Devkaran 4an9ee Bankin! 2om$an" 0td. ;t #ecame a ( #lic 0td. 2om$an" in Decem#er 1939 and later the name /as chan!ed to Dena Bank 0td. ;n < l" 1969 Dena Bank 0td. alon! /ith 13 other ma9or #anks /as nationali,ed and is no/ a ( #lic )ector Bank constit ted nder the Bankin! 2om$anies (3c6 isition = .ransfer of >ndertakin!s) 3ct% 1970. 1) .he ca$ital stood at &s. 2:6 crores /ith total reservers :16 crores as of 7ar+05. .he de$osits stood at &s. 20096 crores and total advances stood at 11:65 crores as of 7ar+05. .he !ross $rofit /as at &s. 447 crores and net $rofit /as at 61 crores. 2) .he Bank is havin! a three tier or!ani,ational str ct re com$risin! of Branches% &e!ional 1ffices% ?ead 1ffice /ith a net/ork of 1123 Branches s$read across the co ntr" /ith $resence in almost all ma9or states and >nion .erritories. @e have s$eciali,ed #ranches that caters to vario s c stomer se!ments vi,. ;nd strial 'inance Branch% 1verseas B siness Branches% 3sset &ecover" Branches% )); Branch% ;nternational Bankin! Branch% 2a$ital 7arket Branch% )ervice Branches and )atellite 1ffices. 3) .he man$o/er of Bank com$rises of 2951 officers% 4637 clerical staff% 2613 s #staff i.e. a total of 10201 staff mem#ers as of 7arch+ 05

3ena Ban!6 H.O.6 C8*+6 9:0 Bloc!6 Bandra ;#rla Co,'le)6 <#,$ai 8 .++ +"* Tender Reference No= HO > IT3 > 4(. > 2++"

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2. Prod#cts and services offered $% t e Ban!

@e have a rich assortment of De$osits% 0oans% &emittances% Bills% 'orei!n A*chan!e B siness and other fee #ased $rod cts. 3e'osit Prod#cts 1) 2 rrent De$osits 2) )avin!s Bank De$osits 3) 'le*i de$osits 4) 2a$ital Bains De$osits 5) 4&154&A De$osits 6) )avifi* 7) )D& :) '24& 9) 2a$ital !ains 10) &ec rrin! de$osits Eor!ing Ca'ital Finance 1) 2ash credit acco nts a!ainst stocks and #ook de#ts (22?) 2) (ackin! 2redit 3) A*$ort 'inance Ter, Lending 1) )hort term 2) 7edi m .erm 3) 0on! .erm 4) 2onsorti m5)"ndicated 0oans Trade Finance D non8f#nd $ased 1) 0etter of credit 2) Bank B arantee 3) Deferred (a"ment B arantee Bills B#siness 1) 2ollection of #ills and che6 es - ;n/ard and o t/ard 2) ( rchase5Disco ntin! of sales5dra/ee #ills (clean and doc mentar") 5 2he6 es 3) Bills &elated 3dvances Retail Loans D 3ena Fin,art 1) Dena 4i/as 2) Dena 7ort!a!e 3) Dena &ent

3ena Ban!6 H.O.6 C8*+6 9:0 Bloc!6 Bandra ;#rla Co,'le)6 <#,$ai 8 .++ +"* Tender Reference No= HO > IT3 > 4(. > 2++"

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4) 5) 6) 7) :) 9)

Dena )enior 2iti,en Dena .rade 'inance Dena Cid"a 0a*mi Dena 3 to 'inance Dena ) vidha Dena 2ons mer D ra#le

Ind#strial>Cor'orate Loans Re,ittances 1) Demand Draft D ;ss e5$a"ment 2) Banker+s 2he6 e5(a" 1rders D ;ss e5(a"ment 3) 7ail .ransfer D ;ss e 5 $a"ment 4) .ele!ra$hic .ransfer D ;ss e 5 (a"ment 5) ;nter-#ranch .ransactions D ori!inatin!5res$ondin! 6) ' nds &emittance D (;nter Branch and ;nter Bank &emittance) D ;n/ard5o t/ard :overn,ent B#siness 1) (ension $a"ments ()tate 5 2entral 5 &ail/a"s) 2) Direct .a* collection 3) &elief Bonds 4) .a* 2ollection S'ecialised Activities 1) Dealin!s 1$eration <iscellaneo#s Services 1) 0ocker )ervices 2) Dividend5;nterest5&ef nd @arrants 3) 3!enc" 3rran!ement /ith other Banks 4) Bancass rance

3ena Ban!6 H.O.6 C8*+6 9:0 Bloc!6 Bandra ;#rla Co,'le)6 <#,$ai 8 .++ +"* Tender Reference No= HO > IT3 > 4(. > 2++"

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.. Branc s'read of t e Ban!

B siness Bro/th .he Bank+s # siness !ro/th d rin! the last 3"ears is f rnished #elo/E
(Rs. Crores)

S. No. 1 2 3 4

B#siness Para,eters De$osits 3dvances Bross (rofit 4et (rofit

2++2 8 +3 16491.26 904:.92 493.:3 114.19

2++38+. 1:349.1: 10011.45 710.59 230.50

2++.8+" 20096.13 11:65.13 447.49 61.00

Branch )$read .he si,e-/ise and cate!or"-/ise #reak $ of #ranches is as nderE -

Si-e F A*tra 0ar!e (&s. 150 crs. 3nd a#ove) Cer" 0ar!e (&s. 50 crs. and a#ove # t less than &s. 150 crs.) 0ar!e (&s. 15 crs. and a#ove # t less than &s. 50 crs.) 7edi m (&s. 2 crs. and a#ove # t less than &s. 15 crs.) )mall (Belo/ &s. 2 crores)

N#,$er : 75 329 5:2 37

)tate /ise sector /ise net/ork of #ranches as of 31-03-2005

S.NO 1 2 3 4 5 6 7 Region 3ndhra (radesh 3ssam Bihar 2hhatis!arh Boa B 9arat ?ar"ana R#ral 1 0 0 41 11 262 2 Se,i8 Gr$an 3 1 1 : 5 116 1 Gr$an 4 1 6 11 0 5: 7 <etro 10 0 0 0 0 36 0 Satellite Office 0 0 0 14 1 47 0 To tal *( 2 4 4. *4 "*5 *+

3ena Ban!6 H.O.6 C8*+6 9:0 Bloc!6 Bandra ;#rla Co,'le)6 <#,$ai 8 .++ +"* Tender Reference No= HO > IT3 > 4(. > 2++"

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<amm = Fashmir 9 <harkhand 10 Farnataka 11 Ferala 12 7adh"a (radesh 13 7aharashtr a 14 1rissa 15 ( n9a# 16 &a9asthan 17 .amil 4ad 1: >ttaranchal 19 >ttar (radesh 20 @est Ben!al 21 Delhi Gnion Territories 22 2handi!arh 23 Dadar 4a!ar ha/eli 24 Daman Di TOTAL

0 2 4 0 3 63 0 0 1 1 0 : 0 1 0 6

0 0 0 3 7 36 1 1 2 0 0 3 2 0 0 0

2 3 : 4 22 3: 2 9 13 9 1 30 7 0 1 0

0 0 13 2 0 90 0 0 0 11 0 1 17 25 0 0

0 0 1 0 0 22 0 0 0 0 0 0 0 0 0 0

2 " 2& 5 32 2.5 3 *+ *& 2* * .2 2& 2& * &

0 .+&

1 *5*

0 23&

0 2+"

0 ("

* **23

)tate-/ise distri# tion of # siness de$osits and advances re$ort as on 3150352005 (&s. ;n crores)
S.No. 1. 2. 3. 4. 5. 6. 7. :. 9. 10. 11. 12. 13. 14. 15. 16. State 3ssam Bihar <harkhand @est Ben!al 1rissa >ttar (radesh >ttaranchal Delhi ( n9a# ?ar"ana 2handi!arh <amm = Fashmir &a9asthan B 9arat 7aharashtra Daman = Di 3e'osits 27.93 71.31 54.40 621.26 45.4: :05.29 25.51 936.43 137.2: 104.23 13.10 :.29 223.64 722.:5 5:4.52 30.34 Advances 7.27 15.20 16.56 250.20 22.34 241.93 3.91 6:4.96 35.36 23.54 :4.:: 2.94 5:2.5: 25:.20 4:4.70 3.52

3ena Ban!6 H.O.6 C8*+6 9:0 Bloc!6 Bandra ;#rla Co,'le)6 <#,$ai 8 .++ +"* Tender Reference No= HO > IT3 > 4(. > 2++"

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17. 1:. 19. 20. 21. 22. 23. 24.

Boa Dadra = 4a!ar ?aveli 7adh"a (radesh 2hhatis!arh 3ndhra (radesh Farnataka .amil 4ad Ferala

317.95 194.95 736.01 597.4: 302.67 257.15 350.:1 9:.43

24.36 1:.39 600.:9 229.:6 4:2.66 252.1: 605.7: 52.10

". E)isting IT infrastr#ct#re

;n tandem /ith contem$orar" market trends and /ith a vie/ to meet the com$etition as also to $osition the Bank as )73&.% and ).&14B .A2?4101BG D A43B0AD B34F% o r Bank has taken ver" man" ;. initiatives d rin! the "ear 2004-05. @ith ro# st ;. infrastr ct re and /ith over 958 of its # siness at #ranches com$ teri,ed as also havin! interconnected over 700 #ranches 5 offices thro !h HDA434A.I the Bank is /ell $oised to take the lea$ for/ard to drive technolo!" to/ards affordin! !reater c stomer convenience. Stat#s at a glance Ite,s .otal 4o. of #ranches ' ll" 2om$ teri,ed (.B2) (artiall" 2om$ teri,ed ((B2) .otal 2om$ teri,ed Branches 8 of #ranches com$ teri,ed 8 of # siness covered 4o. of 4et/orked Branches 4 m#er of 3.7s 3.7 )harin! 3rran!ement Stat#s H#ne 2++" 1123 1053 70 1123 100 96.17 7:0 192 in :4 2entres 1) C;)3 2) 2or$oration Bank 3) 2ashtree Bro $ 4) 2ashnet Bro $ 7o#ile (re-$aid to$- $ 116 Branches

Cal e added services thro !h 3.7s 3n" Branch Bankin!

3ena Ban!6 H.O.6 C8*+6 9:0 Bloc!6 Bandra ;#rla Co,'le)6 <#,$ai 8 .++ +"* Tender Reference No= HO > IT3 > 4(. > 2++"

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7 lti-2it" 2he6 e Dena Bill (a" Dena m-Bankin! Dena ;nternet Bankin!

47 2enters 116 Branches 47 2enters 25 Branches 2 2enters :0 Branches 3: 2enters 40 Branches 30 2enters

1. Branc Co,'#teri-ation - Bank has com$ teri,ed 1008 of its #ranches coverin! 96.17 8 of its # siness. ?ard/are = soft/are standardi,ation at Branch )et $ <>s Ne)tste' 4o. of :55 Branches ?5@ )et $ 152 ;ntel #ased )erver% 1 4ovell 4et/are 4.25)co >ni* /ith )'. ;;5;;;% 7in of 2 (enti m (2% 6 (enti m (2 Diskless% 1 0ine (rinter (1000l$m)% 2 Dot 7atri* (rinter% 2 (ass#ook (rinter% 1 'lat#ed )canner% 1* 24 (ort )/itch% 1 7odem and 3ccessories 'ront And Back And 7a!ic B-trieve52-;)7 <>s 7ir,ati 19: 152 ;ntel #ased )erver% 1 4ovell 4et/are 4.2 /ith )'. ;;5;;;% 7in. of 2 (enti m (2% 6 (enti m (2 Diskless% 1 0ine (rinter (1000l$m)% 2 Dot 7atri* (rinter% 2 (ass#ook (rinter% 1 'lat#ed )canner% 1* 24 (ort )/itch% 1 7odem and 3ccessories J-Basic B-trieve On/ard > Nelito 70 2 )tand alone (2s% 1 Dot 7atri* (rinter% 1 (ass#ook (rinter

21B10 B-trieve

2. Net/or!ing - Bank has set $ its o/n net/ork HDA434A.I sin! 370 0eased 0ines% 120 ;)D4 lines% 105 C)3.s connectin! 7:0 #ranches 34 offices s$read over 100 centers.

3ena Ban!6 H.O.6 C8*+6 9:0 Bloc!6 Bandra ;#rla Co,'le)6 <#,$ai 8 .++ +"* Tender Reference No= HO > IT3 > 4(. > 2++"

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3. AT<s- 3 total of 192 3.7s have #een installed all over the co ntr". 1 t of 192 3.7s installed 15: are 1nsite and 34 are 1ffsite coverin! :4 centres. .he Bank has 3.7 sharin! net/ork /ith 2or$oration Bank% ?D'2% 2ashtree% 2ashnet !ro $ of Banks. 4. An% Branc Ban!ing - ;ntrod ced at 116 #ranches across 47 centres /hich ena#les c stomers of one #ranch to transact # siness like cash /ithdra/al% cash de$osit% f nds transfer and 2ash 7ana!ement service from other #ranches. 5. RT:S - Bank is alread" activel" $artici$atin! in (D1-4D) a$$lication s"stem and ;nter#ank f nds transfer thro !h &.B). 6. Cor'orate E8,ail 8 7ore than 1000 sers (#ranches 5 offices) are cor$orate e-mail for smooth and 6 ick flo/ of information. sin!

7. Infor,ation ;ios! - ?as #een installed at 10 #ranches for efficient dissemination of information and self-service terminal for c stomers for $ass#ook $rintin!. :. Tele$an!ing - 'acilit" is availa#le at 105 #ranches /here#" the c stomer can call the desi!nated n m#er and !et the information like acco nt #alance% mini statement etc. 9. ,8$an!ing ?<o$ile Ban!ingB - ;ntrod ced at 50 #ranches across 20 centers% /ill ena#le the c stomers /ith mo#ile devices to remain connected /ith their #ranch to access acco nts. ;n the first $hase% 3 services are #ein! $rovided (a) Balance in6 ir"% (#) 2he6 e stat s and (c) 7ini statement of acco nts (last 3 transactions). 10. 3ena BillPa% has #een introd ced at 25 #ranches in 7 m#ai% ena#lin! the #ranch c stomers to $a" their tilit" #ills - like .ele$hone #ills% 7o#ile #ills% Alectricit" #ills etc. 11. Internet Ban!ing has #een introd ced at 25 #ranches s$read over 23 centres /ill ena#le the c stomer havin! internet facilit" to access their acco nts stat s in the form of a) Balance in6 ir"% (#) 2he6 e stat s and (c) 7ini statement of acco nts (last 10 transactions).

3ena Ban!6 H.O.6 C8*+6 9:0 Bloc!6 Bandra ;#rla Co,'le)6 <#,$ai 8 .++ +"* Tender Reference No= HO > IT3 > 4(. > 2++"

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PART 8B &. Pro'osed Tec nolog% transfor,ation

)ome of the ;. ;nitiatives that /o ld #e taken- $ #" Dena Bank as $art of ;. >$!radation are 1. ;m$lementin! )tate of the art Anter$rise /ide 2ore Bankin! )ol tion at to$ 200 #ranches. 2. ;m$lementation of c stomer centric deliver" channel services like 2entrali,ed .ele-Bankin!% ;nternet Bankin!% 3n" Branch Bankin!% Alectronic Bill (a"ment% ;nformation Fiosk% 2all centres% &emote 2 stomer .erminal% 2ash 7ana!ement )ervices etc 3. ;nterface5;nte!ration of e*istin! B siness )ol tion /ith 2B) 4. .rade 'inance 5. 'ore* and Domestic .reas r" and ;nvestment 6. ;nte!rated &isk mana!ement )"stem to address 7arket% 2redit and 1$erational &isks and 3sset 0ia#ilit" 7ana!ement% 3nti 7one" 0a nderin! = Basel-;; norms. 7. )trai!ht .hro !h (rocessin! model for 2redit 3$$raisal #ased on /ork flo/ :. ;nte!ration of 4(3 7ana!ement )"stem /ith 2B). 9. ;m$lementation of a centrali,ed 7ana!ement ;nformation% 2 stomer relations 7ana!ement and Decision s $$ort )"stems

3ena Ban!6 H.O.6 C8*+6 9:0 Bloc!6 Bandra ;#rla Co,'le)6 <#,$ai 8 .++ +"* Tender Reference No= HO > IT3 > 4(. > 2++"

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10. Data /areho sin! and Data 7inin! 11. Disaster &ecover" 12. ;m$lementation of 2 stomer &elationshi$ 7ana!ement (2&7) 13. ;nte!rated .reas r" 7ana!ement )"stem 14. e-learnin! 15. ;m$lementation of vario s Bate/a" a$$lications incl din! &.B) and )'7). 16. ;m$lementation of ;nternet #ased a$$lications like e-$a"ment% ' nd-transfer thro !h ;nternet etc.

4. Cor'orate Co,'#teri-ation Plan

CORE BAN;IN: SOLGTION ? CBS B 1. 2ore Bankin! )ol tion in 200 to$ of the line #ranches. 2. @e $ro$ose to connect inter-alia all desi!nated5s$eciali,ed5service Branches to this la"er #esides ?15&1 and all other administrative offices in the field. 3. .he #ranches at the 1: &1 centres /o ld form $art of this la"er. 4. 3ll ne/ #ranches to #e o$ened in metros and &1 centres /ill #e $art of 2ore Bankin! )"stem from da" one. CENTRALISE3 <IS 1. Asta#lishment of 2entrali,ed 7;) /here#" information from #ranches (incl din! #ranches not covered nder 2B)) /ill #e electronicall" transmitted to the res$ective &15K1 and /ill #e consolidated at 2entral 1ffice for !eneration of vario s 7;) re6 irements of the Bank 1. A*$ansion of 3.7 net/ork to 300 3.7s. 2. ;m$lementation of Cal e added services on 3.7 like ;ns rance $a"ment etc

OTHER INITIATI7ES

3ena Ban!6 H.O.6 C8*+6 9:0 Bloc!6 Bandra ;#rla Co,'le)6 <#,$ai 8 .++ +"* Tender Reference No= HO > IT3 > 4(. > 2++"

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3. A*$ansion of @34 to #ranches not covered nder DA434A.. 4. 2om$letin! the $rocess of settin! $ of Data 2entre /ith necessar" s"stems for 2ore Bankin!. 5. 2om$letin! the $rocess of settin! $ of Disaster &ecover" /ith necessar" s"stems for 2ore Bankin! 6. ;m$lementation of &.B) /ith strai!ht thro !h $rocessin!. 7. &edesi!nin! of Bank+s @e#site and ;ntranet sol tions.

PART 8 C *+. Sco'e of /or!

* Core Ban!ing Sol#tion 8 Indicative

.he sco$e of cons ltanc" /ork incl des the cons ltanc" and $ro9ect mana!ement and im$lementation $hase in the follo/in! areas% incl din! the s"stems inte!ration. 1) (lannin! and assistin! the Bank in im$lementin! state of the art enter$rise /ide 2ore Bankin! )ol tion. 2) 3ssist in finali,ation of the sol tion com$onents for the 2B). 3) 3ssist in finali,in! deliver" channel re6 irements like .ele- Bankin!% ;nternet Bankin!% Alectronic >tilit" (a"ment )"stem% ;nformation Fiosks% &emote 2 stomer .erminals% 2all 2entre% 2&7% etc.% to #e inte!rated /ith the 2B). 4) 3ssistin! the Bank in identification% eval ation and short-listin! of a$$ro$riate 2B) sol tions and vendors for the Bank. 5) (re$aration of &e6 est for (ro$osal (&'() for 2B) 6) 3ssist in 'orm latin! necessar" service level a!reements /ith the vendors and service $roviders. 7) 3ssist the Bank in eval ation% ne!otiations and contract al formalities for finali,in! the sol tions and vendors.

3ena Ban!6 H.O.6 C8*+6 9:0 Bloc!6 Bandra ;#rla Co,'le)6 <#,$ai 8 .++ +"* Tender Reference No= HO > IT3 > 4(. > 2++"

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:) 7a$ the e*istin! s"stems f nctional in the Bank to ens re overall inte!ration /ith the 2B). 9) 3ssist in $arameteri,ation of the finali,ed sol tion 10) 3ssist in the si!n-off of the c stomi,ation5$rod ct 11) 2entrali,ed .ele Bankin!% ;C&) sol tion% ;nternet Bankin!% De#it 2ard% Alectronic Bill (resentment and (a"ment% Alectronic .icketin!% 'ast 2ollection )ervices% $rovidin! &emote 2 stomer .erminal% and other deliver" channels 12) .rade 'inance (e*$ort% im$ort% remittances% other related services incl din! forei!n c rrenc" finance% re$ortin! to vario s trades related and re! lator" a!encies) 13) 3ssist in inte!ration of 4(3 7ana!ement )"stem /ith 2B). 14) 7ana!ement5A*ec tive ;nformation )"stems. 15) )ettin! $ a 2all 2entre and im$lementation of 2 stomer &elationshi$ 7ana!ement (2&7) 16) 3dvise on 3(;s5messa!e formats for interface5inte!ration /ith the e*istin! s"stems for ens rin! com$ati#ilit" and inte!rationEa) 'inancial )/itch )ol tion and 3.7 services #) .B3 soft/are and 30(7 soft/are im$lemented in #ranches c) ;nte!rated risk and 2ash 7ana!ement )ervices d) .rade 'inance% .reas r" and 3sset 0ia#ilit" 7ana!ement e) 2redit a$$raisal f) Data /areho sin!% Data minin! and 2&7 !) Cario s Bate/a" a$$lication mod les of ;4';4A. like &.B)% 4D)% )'7) etc. h) ?& 7ana!ement )"stem i) ;nter Branch &econciliation (;B&) 9) 2entrali,ed 3cco ntin! )"stem(23)) k) 2ash 7ana!ement )"stem l) 2redit 2ard (rocessin! m) 2redit ratin! .ool n) 2redit 3$$raisal and 7ana!ement o) 2redit 7onitorin! = 4() 7ana!ement 17) 2ash 7ana!ement )ervices% D( 'acilit"% etc.% 1:) 'ore* and Domestic .reas r" and ;nvestment and 3sset 0ia#ilit" 7ana!ement 19) &isk mana!ement incl din! 7arket &isk% 2redit &isk and 1$erational &isk mod les% 3nti mone" la nderin!% Basel-;; com$liance.

3ena Ban!6 H.O.6 C8*+6 9:0 Bloc!6 Bandra ;#rla Co,'le)6 <#,$ai 8 .++ +"* Tender Reference No= HO > IT3 > 4(. > 2++"

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20) )trai!ht .hro !h (rocessin! model for 2redit a$$raisal #ased on /orkflo/ 21) Data /areho sin!5Data 7inin!. 22) (lan o t strate!" for im$lementation and roll o t. 23) 7onitor im$lementation of the first 10 #ranches. 24) Devise strate!" for develo$in! skills of the staff% identification of trainin! needs and $lan o t an effective trainin! methodolo!". 25) 3dvise s ita#le hard/are re6 irements for the $ro$osed 2B) takin! into acco nt of factors like technolo!" ed!e% com$ati#ilit" /ith other s"stems% scala#ilit"% ca$acit" o$timi,ation etc.

*+.* Assisting t e Ban! in accessing Core $an!ing vendors Ca'a$ilities and Credentials8 Indicative 1) Cendors financial stren!th and # siness contin it" 2) Cendors commitment to the # siness 3) Cendors domain and technical com$etence 4) Cendors de$lo"ment ca$a#ilities *+.2 Gnderstanding t e f#nctioning of t e legac% environ,ent D Indicative 1) Data mi!ration 2) >nderstandin! the $revalent s"stems and interfaces de$lo"ed 3) >nderstandin! the f nctionin! of the le!ac" environment 4) 2onfi! rin! the ne/ architect re *+.3 Gnderstanding t e $an!s $#siness goal and align,ent to leverage t e ne/ tec nolog% D Indicative 1) 'inali,ation of the sco$e and timelines.

3ena Ban!6 H.O.6 C8*+6 9:0 Bloc!6 Bandra ;#rla Co,'le)6 <#,$ai 8 .++ +"* Tender Reference No= HO > IT3 > 4(. > 2++"

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2) ) fficient Am$o/erment at core and o$eratin! level for ena#lin! them to cham$ion the transformation across all levels. 3) 2han!e 7ana!ement D .o$ do/n a$$roach in identif"in! the # siness o#9ectives. 4) A*$ectations 7ana!ement D 2om$lete clarit" of the stakeholders e*$ectation. *+.. 3ata Center and 3isaster Recover% site D Indicative 1) &evie/ the e*istin! Data 2enter of Bank and s !!est ke" consideration for stron! 42(; (4et/ork 2ritical (h"sical ;nfrastr ct re) kee$in! in vie/ the $resent and f t re 7;) re6 irements% Data /areho sin! and data minin!%. 2) (re$aration of &'( for vario s activities involved. 3) 3ssistin! the Bank in identification% eval ation and short-listin! a$$ro$riate Cendor5s. 4) 3ssist the Bank in selection% ne!otiations and contract al formalities for finali,in! the sol tions and vendor5s. 5) 'orm late vario s strate!ies for settin! $ a D& site /ith via#le o$tions. 6) ) !!est a s ita#le and cost effective model for esta#lishin! a D& site takin! into acco nt the o$tim m tili,ation of reso rces and the # siness contin it" $roced res. 7) 7onitor the im$lementation of D& site esta#lishment. :) 3ssist in form latin! necessar" service level a!reements /ith the vendor5s and service $roviders. 9) 'orm lation of strate!" for develo$in! skills of the staff% identification of trainin! needs and $re$aration of trainin! methodolo!". 10) 7ake a cost-#enefit anal"sis of all the o$tions of a /holl" o tso rced model% an o/ned model and a h"#rid model /here the assets5services are $artl" or f ll" o/ned5o tso rced for ena#lin! the Bank for finali,ation of the same #ased on in$ ts $rovided #" the 2ons ltant *+." Sec#rit% Arc itect#re and i,'le,entation D Indicative 1) 2om$liance of ;nformation )ec rit" im$lementation frame/ork like 21B;. (2ontrol o#9ectives for ;nformation and related technolo!ies). 2) 2om$liance of ma9or re! lator" ! idelines5directions on ;nformation technolo!ies #" vario s national re! latories.

3ena Ban!6 H.O.6 C8*+6 9:0 Bloc!6 Bandra ;#rla Co,'le)6 <#,$ai 8 .++ +"* Tender Reference No= HO > IT3 > 4(. > 2++"

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3) &evie/ the e*istin! ;nformation )"stems sec rit" $olic" of the Bank in the li!ht of the vario s ;. $ro9ects im$lemented and $ro$osed #" the Bank% stat tor" re6 irements5! idelines% sec rit" iss es etc. 4) Based on the revie/ of the e*istin! $olicies of the Bank% s !!est s ita#le chan!es% incl sions% and deletions in the $olicies of the Bank. 5) Devise% form late and s !!est s ita#le sec rit" architect re for the $ro$osed 2B) and deliver" channel sol tions and other related com$onents inte!rated /ith it. 6) Doc ment a /ell-esta#lished sec rit" $olic" for 2B) environment. 7) 'orm late strate!ies for esta#lishin! a sec rit" risk free environment for the sol tion com$onents interfaced5inte!rated /ith 2B). *+.& 3isaster Recover% and B#siness contin#it% Plan D Indicative 1) ) !!est s ita#le disaster recover" $roced res (D&() and B siness 2ontin it" (lan (B2() for the core #ankin! sol tion and the f nctions s $$orted #" it. 2) >ndertake a B siness ;m$act anal"sis #ased on /hich identif" minim m critical reso rces s ch as h man% com$ tin! and non-com$ tin!. 3) (re$are a com$rehensive doc ment for disaster recover" and B siness contin it" $roced res in case of s"stem fail res at data center and at the #ranches and to s !!est s ita#le contin!enc" $roced res to ena#le contin ance of o$erations /itho t affectin! the #ank+s # siness or c stomer service. ) ch $roced res sho ld take into acco nt $erceiva#le risk areas and se!ments connected of the s"stem. 4) (rovide the road ma$ for im$lementin! the D&( and B2(. 5) 'orm late $roced res for monitorin! Disaster &ecover" and B siness contin it" for 2B) on an on-!oin! #asis. *+.4 S%ste,s integration D Indicative 1) )t d" the inter-relativit" of vario s on!oin! and $ro$osed ;. s"stems of the Bank and s !!est strate!ies5sol tions for seamless inte!ration% after takin! a macro vie/% $rotectin! the investment alread" done5#ein! done. 2) Ans re com$ati#ilit" of the s"stems in totalit" #" takin! a holistic vie/ of the of ;. $rod cts and $lans of the Bank. 3) .he $rocesses involvin! more than one s"stem sho ld have a strai!ht thro !h $rocessin! ca$a#ilit" and eliminate red ndant $rocess% re$etitive $roced res%

3ena Ban!6 H.O.6 C8*+6 9:0 Bloc!6 Bandra ;#rla Co,'le)6 <#,$ai 8 .++ +"* Tender Reference No= HO > IT3 > 4(. > 2++"

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etc. @hile s !!estin! sol tions% it sho ld #e ens red that all the relevant stat tor"% re! lator" and le!al ! idelines5instr ctions and the sec rit" mechanism are /ell taken into acco nt. *+.( B#siness Process Re8engineering D ,andator% for all $ranc es #nder CBS8 Indicative 1) 3ssistin! the Bank in takin! the decision /hether to choose cost of o/nershi$ 1$tion or to choose B siness (rocess 1 tso rcin! o$tions. 2) Determinin! the sco$e of B siness (rocess 1 tso rcin! services. 3) 2ond ct a B(& for all 200 #ranches. .he o#9ective of B(& is to hel$ the #ank in re-ali!nin! the # siness $rocesses in t ne /ith the #enefits $rovided #" the $ro$osed technolo!" $latform so as to hel$ the #ank in takin! advanta!e of the #est # siness $ractices availa#le in the technolo!" $latform to $rovide more efficient c stomer services. 4) @hile $lannin! and im$lementin! the ne/ $ro9ects% it sho ld #e ens red that the $rocess of s/itchin! over to the ne/ s"stems5$ro9ects5$rocesses is smooth and ens re $rom$t and contin o s c stomer service. .he s"stems and $roced res for mi!ration to the ne/ $ro9ects5s"stems sho ld #e clearl" defined for archivin! the $ast data for access at a later date. 5) (rocesses ali!ned /ith the technolo!" $latform sho ld $rovide the Bank /ith the ca$a#ilit" to deliver enhanced val e to their c stomer and also !ain internall" from these chan!ed $rocesses like a) #) c) d) e) f) !) h) Cal e to the 2 stomer Afficient )ervice Aas" access to information 2om$etitive $rod cts Cal e to the Bank &eso rce tili,ation &ed ced costs Decision makin! 5 control

6) .he core #enefits of B(& e*ercise sho ld #e the 3li!nment of 3$$lication (technolo!" $latform) /ith the Bank+s B siness )trate!" in the areas ofE a) #) c) d) )ervice Deliver" 1$erations 2 stomer &elationshi$ 7ana!ement 7ana!ement and 2ontrol

7) .he a$$roach sho ld #e to identif" and eval ate (rocesses that add no val e and are not re6 ired for 2ontrol that ;m$acts one or more of

3ena Ban!6 H.O.6 C8*+6 9:0 Bloc!6 Bandra ;#rla Co,'le)6 <#,$ai 8 .++ +"* Tender Reference No= HO > IT3 > 4(. > 2++"

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a) #) c) d)

2 stomer )ervice 2ost 2"cle .ime )cala#ilit" to handle increase in vol mes

*+.5 Net/or!ing D Indicative 1) 2om$rehensive )t d" of the e*istin! net/ork. 2) 3ssessin! and anal",in! the net/orkin! re6 irements for 2B)% Deliver" channels and sol tion com$onents of 2B). 3) ) !!est the a$$ro$riate and cost-effective net/orkin! architect re5to$olo!" for the Bank% takin! into consideration of the e*istin! net/ork% a$$lications r nnin! on this net/ork% the $ro$osed real-time critical s"stems incl din! 2B) Branches and other remainin! #ranches of the #ank% Deliver" channel sol tions% &.B)% 4D)% 2'7)% 27)% other net/ork-#ased a$$lications% etc. = their intero$era#ilit" and $rovide similar red ndanc" str ct red for ens rin! the net/ork availa#ilit" minim m 99.5 8. 4) Band/idth si,in! in terms of the vario s $ro$osed a$$lications.

5) ) !!est s ita#le chan!es in the e*istin! @34 set $ to ens re seamless inte!ration of the e*istin! and $ro$osed net/ork a$$lications 5 s"stems. 6) 3ssistin! the Bank in identification% eval ation and short-listin! of a$$ro$riate ;. sol tions and vendors. 7) (re$aration of &'( for vario s activities involved in the $ro9ect. :) 3ssistin! the Bank in selection% ne!otiations and contract al formalities for finali,in! the sol tions and vendors.. 9) 'orm lation of all a!reements /ith the vendors and service $roviders. 10) 7onitorin! the im$lementation of the $ro9ect till its lo!ical end. 11) 'orm lation of strate!" for develo$in! skills of the staff% identification of trainin! needs and $re$aration of trainin! methodolo!". 12) 3ll other ste$s necessar" and incidental to the $ro9ects as ma" #e identified from time to time. *+.*+ ;no/ledge <anage,ent A Training

3ena Ban!6 H.O.6 C8*+6 9:0 Bloc!6 Bandra ;#rla Co,'le)6 <#,$ai 8 .++ +"* Tender Reference No= HO > IT3 > 4(. > 2++"

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1) 3ssistin! the Bank to identif" trainin! sol tion that hel$s them to meet challen!es /ith a ni6 e #lended learnin! model (a mi* of classroom = e-learnin!). 0earnin! model sho ld atleast incl de the follo/in!. a. #. c. d. e. ;nstr ctor led trainin!. A*$ert 3ssistance 1nline mentorin! Alectronic co rse facilitation 0earnin! $ortal #ase content distri# tion

*+.** Cons#lting P ase D Indicative D rin! this $hase% the cons ltant is e*$ected to nderstand .echnolo!" $lans of Dena Bank and advise5s !!est the #ank a$$ro$riate models takin! a holistic vie/ of the Banks re6 irements. )ome of the delivera#les from the cons ltant d rin! this $hase areE 1) )t d" and assess the Bank+s $resent ;. ;nfrastr ct re and cond ct a !a$ anal"sis #ased on the e*istin! enter$rise /ide Bankin! sol tions and ;. ;nitiatives $ro$osed #" the Bank. 2) 3nal",e the !a$ #ased on the emer!in! ind str"-/ide technolo!ical innovations and the $revailin! $ractices of #ankin! environment. 3) ) !!est s ita#le model5sol tions to miti!ate these !a$s. 4) (re$are a realistic sched le of vario s sta!es5activities involved in the im$lementation of the ;. initiatives #ased on the sco$e% as envisa!ed #" the Bank. 5) 7ake a cost-#enefit anal"sis of all the o$tions of a /holl" o tso rced model% an o/ned model and a h"#rid model /here the assets5services are $artl" or f ll" o/ned and advise accordin!l" for ena#lin! the Bank to finali,e the same. 6) 3ssessin! and anal",in! the net/orkin! re6 irements for the ;. sol tions and s !!est s ita#le o$tions for a cost-effective net/orkin! architect re5to$olo!" for the Bank% takin! into consideration of the e*istin! net/ork = net/ork a$$lications and the $ro$osed ;. initiatives and their intero$era#ilit". 7) (re$aration of &';5&'( for vario s ;. initiatives as envisa!ed #" the Bank. :) 3ssist in eval ation% short-listin! and selection of s ita#le ;. )ol tions and Cendors. 9) 3ssist in devisin! contract al formalities /ith the sol tion vendor5s selected. 10) 'orm late a!reements /ith the sol tion vendor5s incl din! service 0evel 3!reements.

3ena Ban!6 H.O.6 C8*+6 9:0 Bloc!6 Bandra ;#rla Co,'le)6 <#,$ai 8 .++ +"* Tender Reference No= HO > IT3 > 4(. > 2++"

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11) 3dvise s ita#le hard/are re6 irements for the $ro$osed 2B) takin! into acco nt of factors like technolo!" ed!e% com$ati#ilit" /ith other s"stems% scala#ilit"% ca$acit" o$timi,ation etc 12) (re$are necessar" ! idelines for vario s sta!es involved in the $ro9ect. 13) 'or the $ r$ose of B siness (rocess &e-en!ineerin!% ndertake st d" and anal",e the /orkflo/ of vario s $rocesses of relevant #ankin! $rocesses and identif" areas for $ossi#le amendments5modifications to #rin! a#o t o$tim m reali!nments. 14) Devise a clear and /orka#le strate!" for $ilot im$lementation and roll o t 15) 3ssist in eval ation of vendor doc ments 16) &evie/ of e*istin! sec rit" (olic" of the Bank and s !!est amendments in vie/ of the $ro$osed ;. initiatives% if necessar". 17) (re$are an e*ha stive ;. sec rit" architect re for ;. sol tions and com$onents. 1:) ) !!est s ita#le disaster recover" $roced res and B siness 2ontin it" (lan for the ;. com$onents5sol tions and other s"stems inte!rated5interfaced /ith them. 19) 'orm late strate!" for develo$in! skills of the Bank $ersonnel at vario s levels% identification of trainin! needs and $re$aration of trainin! methodolo!". 20) 1ther relevant ste$s necessar" for s ccessf l com$letion of the $ro9ect as ma" #e identified from time to time. 3 list of delivera#les for the a#ove sho ld #e clearl" s$ecified in the offer. *+.*2 Pro@ect <anage,ent and I,'le,entation P ase= 8 Indicative ;n this $hase% Dena Bank /o ld like the cons ltant to address all iss es to/ards im$lementation of the $ro$osed s"stem involvin! effectivel" or!ani,in!% e*ec tin! sta!es se6 entiall" and identif"in!5mana!in! sec rit"% miti!atin! $erceiva#le s"stem and related o$erational risk factors% assistin! the Bank in reali,in! $ro9ect !oals and o#9ectives as $er tar!eted sched les. .he cons ltant sho ld assist and advise the Bank at all sta!es and iss es related to the im$lementation of $ro$osed ;. initiatives as stated herein. .he $hase incl des the follo/in!E 1) 'i*in! assi!nment standards /ith vario s sol tion $roviders and ens re clarit" on their 9o#s and delivera#les to meet the e*ec tion re6 irements of the $ro9ect. 2) ;dentif"in! and ado$tin! the #est ind str" leadin! $ractices% $ro9ect mana!ement tools for timel" e*ec tion of the $ro9ect. se of standard

3ena Ban!6 H.O.6 C8*+6 9:0 Bloc!6 Bandra ;#rla Co,'le)6 <#,$ai 8 .++ +"* Tender Reference No= HO > IT3 > 4(. > 2++"

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3) (re$aration of a detailed L)"stem &e6 irement )$ecification+ for the com$lete sol tion. 4) Definin! the sco$e and assistin! to f lfill s"stem $arameteri,ation re6 irements. 5) Definin! the sco$e of c stomi,ation% s"stems interfaces and ne/ deliver" channel and # siness com$onent re6 irements. 6) (rovidin! sol tions for connectivit" to .otal Branch 3 tomation (.B3)% other le!ac" s"stems and the $ro$osed s"stems like ;nte!rated .reas r"% (a"ment Bate/a" a$$lications like )'7)% &.B) etc. 7) )ol tions for seamless inte!ration /ith the e*istin! @34 net/ork and net/ork a$$lications. :) Definition and eval ation of testin! and #enchmarkin! standards #" # ildin! scenarios to ens re the 6 alit" of delivera#les. 9) )et doc mentation standards and monitor their adherence. 10) 7ana!e trainin! sched les coverin! hi!her 7ana!ement% ;. staff and #ranch sers. 11) &evie/ the ma$$in! of vario s le!ac" s"stems /ith the $ro$osed ;. initiatives and dra/ action $lan to f lfill the !a$s 12) 'orm late and doc ment mi!ration strate!" to ada$t to the ne/ architect re takin! the m lti-vendor set $ at the #ranches% incl din! data cleanin! $roced res. 13) 7onitor im$lementation of the first 10 #ranches as $er sched le 14) &e! lar revie/s /ith steerin! committee% 2ore committee and sol tion $roviders for monitorin! the $ro!ress of the $ro9ect #" identif"in! deviations5dela"s from the sched le of vario s $hases of im$lementation% s !!estin! s ita#le remedies to ens re adherence to sched les and strate!ies. 15) 'orm late strate!ies in o$timall" tili,in! the Bank+s availa#le reso rces like hard/are% 1$eratin! s"stems% &DB7) etc.% in areas /here the Bank has made s #stantial investment and /hich ma" #ecome red ndant #" the im$lementation of the $ro$osed ;. initiatives% for achievin! cost effectiveness and investment $rotection 16) 7onitor im$lementation of B(& 17) 3fter im$lementation of the $ro$osed 2B) and deliver" channels s ccessf ll" at the first 10 #ranches% the Bank $ro$oses to roll o t the sol tion to other #ranches

3ena Ban!6 H.O.6 C8*+6 9:0 Bloc!6 Bandra ;#rla Co,'le)6 <#,$ai 8 .++ +"* Tender Reference No= HO > IT3 > 4(. > 2++"

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in a $hased manner. .he 2ons ltants are% therefore% re6 ired to train and transfer kno/led!e to the Bank+s identified staff. NOTE= .he cons ltin! and $ro9ect mana!ement = ;m$lementation $hases of the cons ltanc" m st ens re seamless inte!ration of the e*istin! s"stems im$lemented5#ein! im$lemented in the Bank and the 2B) sol tion. T e Cons#ltant sho ld ens re the s !!ested sol tion incl des $rod ct5$rocess feat res s ch as (erformance anal"sis% (rod ct anal"sis% (rod ct cate!or"% 're6 enc" of data $!radation% hierarch" identities% hed!in! $rod cts% m lti c rrenc" feat re% $ersonnel reso rces% #ehavio ral anal"sis% scala#ilit"% fle*i#ilit"% maintenance of the screen% etc. ;t sho ld #e ens red that /here ever $rod cts5services are o tso rced% o tso rcin! model conform /ith )3)70 standards. T e details contained herein are indicative and not e*ha stive and the sco$e of the /ork and delivera#les /ill incl de all s ch com$onents and elements of service /hich /o ld make the 2ore Bankin! )ol tion and im$lementation thereof tr l" and effectivel" com$rehensive and ade6 ate to meet the Bank+s re6 irements. ' rther% vario s relevant iss es relatin! to core #ankin!% deliver" channels% etc.% ma" come $ d rin! the co rse of st d" and sho ld #e addressed accordin!l" to the f ll satisfaction of the Bank. T e cons#lting and $ro!ram mana!ement $rocess m st ens re com$lete inte!ration of the vario s s !!ested sol tions /ith the e*istin! sol tions in se and those like ;nte!rated &isk 7ana!ement (ro9ects sim ltaneo sl" $lanned #" the Bank so as to ena#le the Bank to take a !lo#al vie/ of each c stomer% $rod ct se% $rocess flo/% etc.% **. Cons#ltant0s 1#alifications .he cons ltant 1) .he cons ltant sho ld have )o nd financial standin!% necessar" for ndertakin! the assi!nment. 2) )ho ld have s fficient kno/led!e in Bankin! and ;nformation .echnolo!"% incl din! domain areas s ch as 2entrali,ed Bankin! )ol tions% &etail Bankin!% 2or$orate Bankin!% vario s of # siness mod les% m lti$le deliver" channels% .reas r" 7ana!ement and o$erations% ;nvestment $ortfolios% Dealin! room and .rade 'inance% )ec rit" .radin!% card # siness o$erations% international #ankin! etc. A*$ertise sho ld #e there in s$eciali,ed technolo!" areas s ch as Data 2entre = D&) 7ana!ement% 4et/orkin!% )ec rit" architect re% 3$$lication = Data#ase 3rchitect re% )cala#ilit" standards and (erformance Aval ation and #enchmarkin!% etc 3) )ho ld have e*$erience in the area of (ro9ect (lannin! and &evie/% &eso rce (lannin!% &ole and &es$onsi#ilit" Definition% 2oordination across 7 lti$le .eams% (ro9ect &isk 3nal"sis and containment meas res.

3ena Ban!6 H.O.6 C8*+6 9:0 Bloc!6 Bandra ;#rla Co,'le)6 <#,$ai 8 .++ +"* Tender Reference No= HO > IT3 > 4(. > 2++"

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4) )ho ld have hands on e*$erience and assisted #anks in the areas s ch as Branch rollo t% channel rollo t% etc.% and mi!ration from le!ac" s"stems to ne/ Bankin! technolo!" sol tions in at least one ()> #anks in ;ndia in the last t/o "ears. .he doc mentar" $roof to #e enclosed. 5) )ho ld have hands-on e*$erience in assistin! in im$lementation and commissionin! of enter$rise class end-to-end Bankin! sol tion% in #anks in ;ndia in at least one ()> #anks in ;ndia in the last t/o "ears. .he doc mentar" $roof to #e enclosed. 6) )ho ld have a .alent $ool /ith e*$erience in all related Bankin! sol tions 7) )ho ld have esta#lished (ro9ect 7ana!ement methods for im$lementin! 2entrali,ed Bankin! sol tions in #ankin! scenario and sho ld have $ro9ect mana!ed the core #ankin! im$lementation in at least ()> #anks in ;ndia in the last t/o "ears. :) )ho ld have a $ool of $rofessionals /ith international accreditations like 2;)3% 2;))(% 12(% 2243% 224A% 2)J3% B)7799 0ead 3 ditor 2ertification and their cons ltin! $rocess sho ld #e conformin! to B)7799% ;)19001 (2000) and ;)117799 standards. 9) )ho ld $rovide the team leader /ho has $ersonall" involved in atleast one similar im$lementation of 2ore Bankin! in ;ndia or a#road and $roof of s ccessf l im$lementation testified #" the ser sho ld #e enclosed. 10) )ho ld have $refera#l" an office in 7 m#ai. .he Bank /ill interact onl" /ith the cons ltants+ 7 m#ai office. *2. Eval#ation Criteria .he eval ation of technical $ro$osal of this &'( /ill #e com$leted #ased on the follo/in! $arameters 1) 2ons ltant+s #ack!ro nd and financial so ndness% $erformance standards% a#ilit" to deliver and mana!e the re6 ired services. 2) .he e*tent of involvement of the cons ltant in s$ecified areas related to 2B)% e*ec ted5#ein! e*ec ted in other Banks of their association 3) .he stat s of the s$ecified activities related to 2B) in other Banks /here the cons ltant is involved. 4) )trate!"5methodolo!" s !!ested for accom$lishin! the vario s sol tion com$onents% of the $ro$osed $ro9ect. .he /ei!hta!e to #e assi!ned to each of the #road $arameters is !iven #elo/ Broad Eval#ation Para,eters )trate!"5methodolo!" s !!ested for accom$lishin! the vario s sol tion Percentage Eeig tage 4+

3ena Ban!6 H.O.6 C8*+6 9:0 Bloc!6 Bandra ;#rla Co,'le)6 <#,$ai 8 .++ +"* Tender Reference No= HO > IT3 > 4(. > 2++"

Page 2& of .3

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com$onents% of the $ro$osed $ro9ect as s$ecified in )co$e of 2ons ltanc" (resentation #" the Bidder on his technical $ro$osal .otal (ro9ect 2om$letion .ime as s$ecified #" the Bidder in the technical $ro$osal. A*$erience in handlin! the 2ore Bankin! (ro9ects in ( #lic )ector #anks

2+ " "

Bidders scorin! more than 708 marks in technical eval ation /ill #e eli!i#le to com$ete in commercial eval ation. 4ot/ithstandin! the $arameters as stated a#ove% .he Bank% at its sole discretion and determination% ma" add an" other relevant criteria for eval ation of the $ro$osals received in res$onse to this &'(.

PART D3
*3. Ter,s and Conditions .erms and conditions for #idders /ho $artici$ate in the offer for 6 otes are s$ecified in the section called HTer,s and ConditionsI. .hese terms and conditions /ill #e #indin! on all the #idders. .hese terms and conditions /ill also form a $art of the $ rchase order% to #e iss ed to the s ccessf l #idder(s) on the o tcome of the offer $rocess. *. T/o Bid S%ste,= )e$arate )ealed Anvelo$es 2ontainin! .echnical (ro$osal (.echnical Bid) and 2ommercial (ro$osals (2ommercial Bid) sho ld #e clearl" s $erscri#ed as ICentrali-ed Ban!ing Sol#tion8Tec nical BidJ and ICons#ltanc% for Centrali-ed Ban!ing Sol#tion8Co,,ercial BidJ res$ectivel" and sho ld #e addressed to and s #mitted at Ban!0s address

3ena Ban!6 H.O.6 C8*+6 9:0 Bloc!6 Bandra ;#rla Co,'le)6 <#,$ai 8 .++ +"* Tender Reference No= HO > IT3 > 4(. > 2++"

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3sst. Beneral 7ana!er (;. - (ro9ect = (olicies) ;nformation .echnolo!" De$artment Dena Bank Dena 2or$orate 2entre 2-10% B Block% Bandra F rla 2om$le* Bandra (A)% 7 m#ai 400 051

.he $ro$osal sho ld #e $re$ared in An!lish sho ld reach the Bank on or #efore ..++ P< on +4>+4>2++"..he $ro$osals received later than the a#ove tar!eted date and time /ill not #e considered. .he e-mail address and $hone5fa* n m#ers of the cons ltant sho ld also #e indicated on the sealed cover. .he details in #oth the Bids sho ld #e e*actl" as sti$ lated and other/ise the offer is lia#le to #e re9ected. 2. .he vendor ma" #e contact for an" clarification re!ardin! this tender on the follo/in! channelsE A-mailE $,nandaKdena$an!.co.in 6 s,na$arKdena$an!.co.in .ele$honeE S. <. Na$ar= +22 D 2&".".+36 <. <ano@= +2282&".".+5 'a*E +22 D2&"."..* 3n" clarifications relatin! to this &'(% technical or other/ise% re6 ired #" the cons ltant sho ld #e informed in /ritin!% in advance to the address !iven a#ove. 3. Cendors sho ld $rovide their A-mail address alon! /ith contact $ersonnel for makin! a sin!le $oint contact for the Bank for all matters $ertainin! to the &'(.

2. Bid Sec#rit% .he #idder shall f rnish% as $art of its #id sec rit" of Rs. *+ la! s in one of the follo/in! forms 1) 3 #ank ! arantee iss ed #" nationali,ed #ank for one h ndred and t/ent" (120) da"s #e"ond the validit" of the Bid or 2) 3 Bankers che6 e. >ns ccessf l Bidder+s #id sec rit" /ill #e dischar!ed or ret rned as $rom$tl" as $ossi#le # t not later than thirt" (30) da"s after the e*$iration of the $eriod of #id validit" $rescri#ed #" the Bidder. 4o interest /ill #e $a"a#le on #id sec rit" amo nt. ;n the event of non-s #mission of #id-sec rit" amo nt of &s. 10 lakhs% the $ro$osals /ill #e re9ected .he #id sec rit" ma" #e forfeitedE

3ena Ban!6 H.O.6 C8*+6 9:0 Bloc!6 Bandra ;#rla Co,'le)6 <#,$ai 8 .++ +"* Tender Reference No= HO > IT3 > 4(. > 2++"

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1) ;f the #idder /ithdra/s its #id d rin! the $eriod of #id validit" s$ecified #" the #idder on the #id form. 2) ;n case of the s ccessf l #idder% if the #idder fails to si!n the contract. 3. Lia$ilities of 3ena Ban! .his &'( is not an offer #" Dena Bank # t an invitation for Bidder res$onses. 4o contract al o#li!ation on #ehalf of Dena Bank /hatsoever shall arise from the &'( $rocess nless and ntil a formal contract is si!ned and e*ec ted #" d l" a thorised officials of Dena Bank and the Bidder(s). .. Pro'osal Process <anage,ent Dena Bank reserves the ri!ht to acce$t or re9ect an" or all $ro$osals% to revise the &'(% to re6 est one or more re-s #missions or clarifications from one or more Bidders% or to cancel the $rocess in $art or /hole. 4o Bidder is o#li!ated to res$ond to or to contin e to res$ond to the &'(. 3dditionall"% Dena Bank reserves the ri!ht to alter the re6 irements% in $art or /hole% d rin! the &'( $rocess% and /itho t re-iss in! the &'(. Aach $art" shall #e entirel" res$onsi#le for its o/n costs and e*$enses that are inc rred /hile $artici$atin! in the &'( and s #se6 ent $resentations% #enchmark5stress tests and contract ne!otiation $rocesses. " 3ate of Bid E)'iration

(ro$osals m st #e valid for a minim m of 120 da"s from the $ro$osal date. &es$onses m st clearl" state the validit" of the #id and its e*$licit e*$iration date.

&. Bidder Indication of A#t ori-ation to Bid &es$onses s #mitted #" a Bidder to this &'( (incl din! res$onse to f nctional and technical re6 irements) re$resent a firm offer to contract on the terms and conditions descri#ed in the Bidder+s res$onse. .he $ro$osal m st #e si!ned #" an official a thorised to commit the #idder to the terms and conditions of the $ro$osal. Bidder m st clearl" identif" the f ll title and a thorisation of the desi!nated official and $rovide a statement of #id commitment /ith the accom$an"in! si!nat re of the official and s #mit the co$" of $o/er of attorne" 5 a thorit" letter a thorisin! the si!nator" to si!n the #id. 4. RFP O/ners i' .he &'( and all s $$ortin! doc mentation5tem$lates are the sole $ro$ert" of Dena Bank and sho ld not #e redistri# ted% either in f ll or in $art thereof% /itho t the $rior /ritten consent of Dena Bank. Ciolation of this /o ld #e a #reach of tr st and ma"% interalia ca se the Bidder to #e irrevoca#l" dis6 alified. .he aforementioned material m st

3ena Ban!6 H.O.6 C8*+6 9:0 Bloc!6 Bandra ;#rla Co,'le)6 <#,$ai 8 .++ +"* Tender Reference No= HO > IT3 > 4(. > 2++"

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#e ret rned to Dena Bank /hen s #mittin! the Bidder $ro$osal% or $on re6 est. ;n case the Bidder is not interested in res$ondin! to the &'(% the &'( doc ments and an" a$$endices m st #e ret rned to Dena Bank immediatel". (. Pro'osal O/ners i' .he $ro$osal and all s $$ortin! doc mentation s #mitted #" the Bidder shall #ecome the $ro$ert" of Dena Bank nless the Bidder s$ecificall" re6 ests% in /ritin!% that the $ro$osal and doc mentation #e ret rned or destro"ed. 5. Bid Pricing Infor,ation B" s #mittin! a si!ned #id% the Bidder certifies thatE 1) .he Bidder has arrived at the $rices in its #id /itho t a!reement /ith an" other #idder of this &'( for the $ r$ose of restrictin! com$etition. 2) .he $rices in the #id have not #een disclosed and /ill not #e disclosed to an" other #idder of this &'(. 3) 4o attem$t #" the Bidder to ind ce an" other #idder to s #mit or not to s #mit a #id for restrictin! com$etition has occ rred. *+. Bidder Stat#s Aach Bidder m st indicate /hether or not the" have an" act al or $otential conflict of interest related to contractin! services /ith Dena Bank. **. Confidentialit% .his doc ment contains information confidential and $ro$rietar" to Dena Bank. 3dditionall"% the Bidder /ill #e e*$osed #" virt e of the contracted activities to internal # siness information of Dena Bank% affiliates% and5or # siness $artners. Disclos re of recei$t of an" $art of the aforementioned information to $arties not directl" involved in $rovidin! the services re6 ested co ld res lt in the dis6 alification of the Bidder% $remat re termination of the contract% or le!al action a!ainst the Bidder for #reach of tr st. 4o ne/s release% $ #lic anno ncement% or an" other reference to this &'( or an" $ro!ram there nder shall #e made /itho t /ritten consent from Dena Bank. &e$rod ction of this &'(% /itho t $rior /ritten consent of Dena Bank% #" $hoto!ra$hic% electronic% or other means is strictl" $rohi#ited. *2. Bidder Gtili-ation of ;no/8 o/ and Personnel for Co,'etitors Dena Bank /ill re6 est a cla se that $rohi#its the Bidder from sin! an" information or kno/-ho/ !ained in this contract% if a/arded% for another or!anisation /hose # siness activities are similar in $art or in /hole to an" of those of Dena Bank an"/here in the /orld /itho t $rior /ritten consent of Dena Bank. *3. Intellect#al Pro'ert% Rig ts

3ena Ban!6 H.O.6 C8*+6 9:0 Bloc!6 Bandra ;#rla Co,'le)6 <#,$ai 8 .++ +"* Tender Reference No= HO > IT3 > 4(. > 2++"

Page 3+ of .3

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Dena Bank e*$ects to o/n all intellect al $ro$ert" ri!hts of the methods and desi!n of the sol tion s$ecificall" formed for im$lementation at Dena Bank. *.. Sec#rit% .he Bidder+s $ro$osal m st incl de a $lan to safe! ard the confidentialit" of Dena Bank+s # siness information% le!ac" a$$lications and data. *". Solicitation of E,'lo%ees Dena Bank /ill re6 est a cla se that states the $arties a!ree not to hire% solicit% or acce$t solicitation (either directl"% indirectl"% or thro !h a third $art") for their em$lo"ees directl" involved in this contract d rin! the $eriod of the contract and one "ear thereafter% e*ce$t as the $arties ma" a!ree on a case-#"-case #asis. *". 3isclai,er .he Bank and5or its officers% em$lo"ees diso/n all lia#ilities or claims arisin! o t of an" loss or dama!e% /hether foreseea#le or not% s ffered #" an" $erson actin! on or refrainin! from actin! #eca se of an" information incl din! statements% information% forecasts% estimates or $ro9ections contained in this doc ment or cond ct ancillar" to it /hether or not the loss or dama!e arises in connection /ith an" omission% ne!li!ence% defa lt% lack of care or misre$resentation on the $art of Bank and5or an" of its officers% em$lo"ees. .he short-listed cons ltant sho ld e*ec te 1. 3 )ervice 0evel 3!reement% /hich /o ld incl de all the services and terms and conditions of the services to #e e*tended as detailed herein and as ma" #e $rescri#ed #" the Bank. 2. 4on-disclos re 3!reement

*&. 3ena Ban! reserves t e rig t= Dena Bank reserves the ri!ht toE &e9ect an" or all $ro$osals received in res$onse to the &'( /itho t assi!nin! an" reasons thereof @aive or modif" an" formalities% irre! larities% or inconsistencies in $ro$osal format deliver" &eserve the ri!ht to disc ss an" s$ecific as$ect5s of the $ro$osal /ith an" cons ltant and ne!otiate /ith more than one cons ltant at a time 3cce$t5re9ect an" co nter $ro$osal or addend m s #mitted #" the cons ltant A*tend time for s #mission of all $ro$osals

3ena Ban!6 H.O.6 C8*+6 9:0 Bloc!6 Bandra ;#rla Co,'le)6 <#,$ai 8 .++ +"* Tender Reference No= HO > IT3 > 4(. > 2++"

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)elect the ne*t most res$onsive cons ltant in the event of ne!otiations /ith the 01 cons ltant fail to res lt an a!reement /ithin a s$ecified time frame. )hare the information5 clarifications $rovided in res$onse to &'( #" an" cons ltant% to an" other cons ltant(s) 5others

.he ke" $ersons identified for the $ro9ect sho ld carr" o t their activities from o r office. 1ffice s$ace for a ma*im m of five $ersons /ill #e $rovided at the 2ore Bankin! De$artment of the Bank located at Bandra F rla 2om$le*. ;f the Bank in its a#sol te discretion deems that the ori!inator of the clarification /ill !ain an" advanta!e #" a res$onse to a 6 estion% then Bank reserves the ri!ht to comm nicate s ch 6 er" and res$onse to all res$ondents of the &'(. .he cons ltant5s if a$$ointed #" the Bank thro !h the $rocesses of selection #ased on this &'( cannot $artici$ate in #iddin! for offerin! sol tion5services% either in f ll or a $art thereof% nder the $ro9ect. .he cons ltant5s and its5their affiliates shall not en!a!e in cons ltin! activities and5or $rovidin! !oods5/orks5services that ma" directl" or indirectl" affect adversel" /ith the interest of the Bank nder the contract. D rin! the ten re of e*ec tion of the $ro9ect% the $ro9ect leader assi!ned for the $ro9ect /ill not #e allo/ed to #e s #stit ted5re$laced till the com$letion of the $ro9ect and that an" chan!e other/ise /ill #e vie/ed as a #reach of contract and in s ch an event the Bank reserves the ri!ht to cancel the contract s mmaril". .he cons ltant ma" associate more than one $ro9ect leaders to overcome an" e*i!encies arisin! o t of reasons not nder the control of the cons ltant. ?o/ever% in s ch cases the $ro9ect leaders sho ld have e6 ivalent ca$a#ilities% e*$erience and 6 alifications as so !ht #" the Bank and each sho ld have e6 al association and involvement in the $ro9ect from starin! till com$letion. D rin! the assi!nment% the s #stit tion5re$lacement of ke" $ersonnel identified for the assi!nment /ill not #e allo/ed nless s ch s #stit tion #ecomes navoida#le to overcome the nd e dela" or that s ch chan!es are critical to meet the o#li!ation. Aven so% s ch cases sho ld #e done #" the cons ltant onl" /ith the $rior $ermission of the Bank #" $rovidin! other $ersonnel of at least the same level of 6 alifications and e*$ertise as $er the satisfaction of the Bank. .he cons ltant5s sho ld $rovide $rofessional% scientific and im$artial advice in all matters $ertainin! to the $ro9ect at sta!es of e*ec tion and hold the Bank+s interests s $reme% /itho t an" consideration to an" s$ecific individ al% or!ani,ation% directl" or indirectl" and sho ld strictl" avoid conflicts /ith an" assi!nments or their o/n interest. .he cons ltant5s sho ld o#serve the hi!hest standard of ethics and lo!istics /hile e*ec tin! the assi!nment.

3ena Ban!6 H.O.6 C8*+6 9:0 Bloc!6 Bandra ;#rla Co,'le)6 <#,$ai 8 .++ +"* Tender Reference No= HO > IT3 > 4(. > 2++"

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Bank reserve the a#sol te ri!ht to re9ect the offer it if is not in accordance /ith its re6 irements and no f rther corres$ondence% /hatsoever% /ill #e entertained #" the Bank in the matter. ;f a$$ointed% the Bank reserves the ri!ht to terminate the contract /ith the cons ltant if the cons ltanc" /ork assi!ned to the cons ltant% is not $ro!ressin! in accordance /ith the terms of contract or not in satisfaction of the Bank. .he cons ltant5s sho ld adhere to 6 alit" standards% re! lator" norm% stat tor" o#li!ations and $olic" ! idelines of the Bank% etc /hile e*ec tin! the $ro9ect. >nless other/ise e*$licitl" a!reed $on% the assi!nments of the cons ltant5s is considered to have #een concl ded onl" on s ccessf l com$letion of the assi!ned tasks s$ecified nder the cons ltanc" $hase and $ro9ect mana!ement $hase involvin!E ;m$lementation of 2entrali,ed Bankin!% )ol tion com$onents% Deliver" 2hannels% etc.% as envisa!ed #" the Bank at 10 #ranches to #e identified #" the Bank. ) ccessf l f nctionin! of 2ore Bankin! at Data 2entre for a minim m $eriod of 3 months% d rin! /hich atleast one concerned $ersonnel from the cons ltant% sho ld #e availa#le at the Bank+s site. Cario s net/ork related assi!nments involved in the $ro9ect and havin! s ccessf ll" f nctional for at least si* months. 'inali,ation of sec rit" architect re for 2B) and related com$onents )"stems ;nte!ration

*4. Ot er :eneral Conditions= .he Bank intends to com$lete the s ccessf l im$lementation of 2entrali,ed Bankin! and deliver" channels /ith other related # siness re6 irements as s$ecified in the H)co$eI at its initial 10 #ranches% /ithin 12 months of assi!nment. >ntil e*ec tion of a contract al a!reement% no #indin! le!al relationshi$ /ill e*ist #et/een an" of the &es$ondents of this &'( and the Bank. .he Bank reserves the ri!ht to cond ct an a dit of the cons ltin!% $ro9ect mana!ement and im$lementation $hases either #" the Bank or thro !h e*ternal #odies. 3ll doc ments% corres$ondences of the cons ltant sho ld #e nderstanda#le and sho ld avoid m ch technical 9ar!ons so as to address the $ r$ose for /hich the" are meant for. 3 co$" of this doc ment &'(-cons lt-2B) sho ld #e d l" certified #" the a thori,ed si!nator" of the cons ltant /ith seal and to #e s #mitted to the Bank alon! /ith their .echnical #id. .he Bank reserves the ri!ht to ascertain information from the #anks and other instit tions to /hich the cons ltants have associated for similar assi!nments.

3ena Ban!6 H.O.6 C8*+6 9:0 Bloc!6 Bandra ;#rla Co,'le)6 <#,$ai 8 .++ +"* Tender Reference No= HO > IT3 > 4(. > 2++"

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*(. Pa%,ent ter,s= .he #idder has to mention the costs se$aratel" for the 2ons ltin! (hase 3nd ;m$lementation (hase in their J otes. (a"ment /ill #e made in installments as indicated #elo/. 2+ L of the 2ons ltin! (hase 2ost /ill #e $aid at ?ead 1ffice as advance a!ainst a Bank ! arantee (as $er the Bank+s standard format). .he Bank ! arantee sho ld #e valid for the $eriod of 6 months from the date of the order for the services /ith f rther $eriod of 3 months for lod!ment of claims. .he Bank B arantee ma" #e o#tained from an" ( #lic )ector Bank acce$ta#le to s. .he Bank reserves the ri!ht to acce$t or re9ect an" Bank B arantee /itho t assi!nin! an" reasons /hatsoever. .he Bank B arantee /ill have to #e rene/ed till s ch time the contract is com$leted. 2"L of the cost of cons ltin! $hase fees on iss in! of the tenders for short-listin! the sol tion $roviders5vendors after com$letion of the related st d". ;nterest /ill #e char!ed $to this sta!e on the 3dvance amo nt taken% if an". B t the Bank B arantee /ill not #e released at this sta!e and /ill #e ke$t /ith the Bank till the contract is com$leted.

2"L of the cost of cons ltin! $hase fees on com$letion of the related /ork for eval atin! and short-listin! of the sol tion and vendors and $lacin! the $ rchase contract /ith them. 2+L of the cost of the cons ltin! $hase fees and "+L of the (ro9ect 7ana!ement = im$lementation $hase fees on com$letion of >ser 3cce$tance .est of each of the sol tions. .he final *+L of the cons ltin! $hase fees and .+L of the im$lementation $hase fees on com$letion of im$lementation at the 10 $ilot sites. Balance *+L /ill #e retained /ith the Bank for a $eriod of one "ear. .he $eriod shall commence from the s ccessf l im$lementation and testin! of the last $ilot site. .his $eriod /ill #e incl sive of 3 months of s ccessf l f nctionin! of Data 2entre for 2ore Bankin!% /hich /as mentioned in (ara 16. ;n the alternative% the same ma" #e

released a!ainst a $erformance Bank B arantee (as $er Bank+s format) for e6 ivalent $eriod. 'or the remainin! $eriod of 9 months% if there is an" call from the Bank% the vendor ma" 6 ote the char!es for the same on $er man-da" #asis. T is c arge /ill $e ta!en into t e calc#lation for arriving at L* $% considering a 'eriod of 3+ ,an8 da%s.

3ena Ban!6 H.O.6 C8*+6 9:0 Bloc!6 Bandra ;#rla Co,'le)6 <#,$ai 8 .++ +"* Tender Reference No= HO > IT3 > 4(. > 2++"

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*5.Pro@ect Co,'letion Ti,e Detailed and realistic (ro9ect (lan% 7ana!ement and ;m$lementation sched le sho ld #e $rovided. 3$$ro*imate time for c stomi,ation and im$lementation of the )"stem /ill #e 12 months. .he #idder sho ld !ive the list of sites /here the cons ltanc" services has #een s ccessf ll" im$lemented earlier. 2+. Penalt% Cla#se ;f there is an" dela" in the im$lementation of the s"stem d e to vendor+s fa lt from sched le f rnished #" the vendor and acce$ted #" the Bank% Bank /ill recover 18 on the total cost of the $ro9ect (cons ltanc" fees and (ro9ect 7ana!ement = im$lementation fees) $aid to the vendor for each /eek of dela". .his recover" /ill #e s #9ect to an $$er limit of 108. .hereafter the order ma" #e cancelled and amo nt $aid if an"% ma" #e recovered /ith 1.258 interest $er month. 3n" deviations from the norms /o ld #e treated as #reach of the contract #" the 2om$an" and /ill #e dealt /ith accordin!l". 2*. Force <a@e#re .he 2ons ltant shall not #e lia#le for forfeit re of its $erformance sec rit"% li6 idated dama!es or termination for defa lt% if an" to the e*tent that its dela" in $erformance or other fail re to $erform its o#li!ations nder the contract is the res lt of an event of 'orce 7a9e re. 'or $ r$oses of this 2la se% H'orce 7a9e reI means an event e*$licitl" #e"ond the control of the 2ons ltant and not involvin! the 2ons ltant+s fa lt or ne!li!ence and not foreseea#le. ) ch events ma" incl de% 3cts of Bod or of $ #lic enem"% acts of Bovernment of ;ndia in their soverei!n ca$acit" and acts of /ar. ;f a 'orce 7a9e re sit ation arises% the 2ons ltant shall $rom$tl" notif" the Bank in /ritin! of s ch conditions and the ca se thereof /ithin fifteen calendar da"s. >nless other/ise directed #" the Bank in /ritin!% the 2ons ltant shall contin e to $erform his o#li!ations nder the 2ontract as far as is reasona#l" $ractical% and shall seek all reasona#le alternative means for $erformance not $revented #" the 'orce 7a9e re event. ;n s ch a case the time for $erformance shall #e e*tended #" a $eriod (s) not less than d ration of s ch dela". ;f the d ration of dela" contin es #e"ond a $eriod of three months% the Bank and the 2ontractor shall hold cons ltations in an endeavor to find a sol tion to the $ro#lem.

4ot/ithstandin! the a#ove% the decision of the Bank shall #e final and #indin! on the Bidder. 22. Resol#tion of 3is'#tes

3ena Ban!6 H.O.6 C8*+6 9:0 Bloc!6 Bandra ;#rla Co,'le)6 <#,$ai 8 .++ +"* Tender Reference No= HO > IT3 > 4(. > 2++"

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Bank and the 2ons ltant shall make ever" effort to resolve amica#l"% #" direct informal ne!otiation of an" disa!reement or dis$ te arisin! #et/een them nder or in connection /ith the contract. ;f after thirt" da"s from the commencement of s ch informal ne!otiations% the Bank and the 2ons ltant have #een na#le to resolve amica#l" a contract dis$ te% either $art" ma" re6 ire that the dis$ te #e referred for resol tion thro !h formal ar#itration. 3ll 6 estions% dis$ tes or differences arisin! nder and o t of% or in connection /ith the contract or carr"in! o t of the /ork /hether d rin! the $ro!ress of the /ork or after the com$letion and /hether #efore or after the determination% a#andonment or #reach of the contract shall #e referred to ar#itration #" t/o 3r#itratorsE one 3r#itrator to #e nominated #" the Bank and the other to #e nominated #" the 2ons ltant. ;n the case of the said 3r#itrators not a!reein!% then the matter /ill #e referred to an m$ire to #e a$$ointed #" the 3r#itrators in /ritin! #efore $roceedin! /ith the reference. .he a/ard of the 3r#itrators% and in the event of their not a!reein!% the a/ard of the >m$ire a$$ointed #" them shall #e final and #indin! on the $arties. .he 3r#itration and &econciliation 3ct 1996 or an" stat tor" modification thereof shall a$$l" to the ar#itration $roceedin!s and the ven e of the ar#itration shall #e 7 m#ai. 3ll dis$ tes shall #e s #9ect to 9 risdiction of co rts in 7 m#ai. 23. Acce'tance of Ter,s and Conditions= .he #idders $artici$atin! in the tender $rocess sho ld !ive an 3cce$tance 2ertificate for all the $oints mentioned thro !h * to 22 1ther/ise their offers are lia#le to #e re9ected.

PART DE
For,at for Tec nical offer

3ena Ban!6 H.O.6 C8*+6 9:0 Bloc!6 Bandra ;#rla Co,'le)6 <#,$ai 8 .++ +"* Tender Reference No= HO > IT3 > 4(. > 2++"

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1. .he technical offer m st #e made in or!ani,ed% str ct red and neat manner. .he #ill of materials m st #e attached in .echnical 1ffer as /ell as commercial offer. .he format /ill #e identical for #oth technical and commercial versions% e*ce$t that the tec nical version /ill not contain an% 'rice infor,ation . .echnical offers /itho t the #ill of material are lia#le for re9ection. 2. .he vendor can also mention an" other com$onent(s) that are re6 ired for their sol tion im$lementation. 3. .he vendor m st take care in fillin! $rice information in the commercial version% to ens re that there are no t"$o!ra$hical or arithmetic errors. 3ll fields m st #e filled $ correctl". 4. 2onsolidated% all-incl sive fee for 2ons ltanc" for each of the follo/in! assi!nments as s$ecified in the &e6 est for (ro$osal for the t/o $hases% namel"% the 2ons ltanc" (hase and (ro9ect 7ana!ement = ;m$lementation $hase sho ld #e se$aratel" mentioned. .he .echnical offer m st #e made in an or!ani,ed% str ct red and neat manner. .he s !!ested format for s #mission of technical offer is as follo/sE a) ;nde* #) .echnical 1ffer /ith )$ecifications as !iven in 3nne* re 3 com$leted /ith all the col mns filled in /ith $hotoco$ies of relevant doc ment5certificates for s $$ortin! claims made #" the #idder c) Details of the #idder% as $er 3nne* re B /ith $hotoco$ies of relevant doc ment5certificates for s $$ortin! claims made #" the #idder d) Details of 3rchitect re% (lannin! and ;m$lementation )trate!" as $er 3nne* re 2 /ith $hotoco$ies of relevant doc ment5certificates for s $$ortin! claims made #" the #idder 3cce$tance letter% as $er 3nne* re D. e) Calid Bank Draft or Bankers+ 2he6 e 5 Bank B arantee as Bid )ec rit". f) Bidders 'inancial Details (a dited #alance sheets etc.) and other s $$ortin! doc ments% as asked in the offer doc ment

Anne)#re A

3ena Ban!6 H.O.6 C8*+6 9:0 Bloc!6 Bandra ;#rla Co,'le)6 <#,$ai 8 .++ +"* Tender Reference No= HO > IT3 > 4(. > 2++"

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S.No.

B#siness <od#les> 3eliver% c annel

Cons#lting P ase <an 3a%s

Part I a.

Pro@ect <anage,ent A i,'le,entation ' ase <an 3a%s

2entrali,ed Bankin! )ol tion incl din! com$lete retail and /holesale #ranch #ankin! mod les% 2or$orate 'inance% ;nstit tional 'inance% Bovernment B siness mod les% .rade 'inance (L3+% +B+ and L2+ cate!or" #ranch re6 irements% all fore* related stat tor" and re! lator" re$orts)% ;nte!rated treas r"% &isk mana!ement5 4(3 monitorin! and 7ana!ement )"stem% A*ec tive ;nformation )"stem = 2redit 3$$raisal )"stem. #. 1n-line 3.7 c. .ele-Bankin! d. ;nternet Bankin! e. ;nformation Fiosks f. De#it 2ard52redit 2ard !. Alectronic >tilit" (a"ment )"stem h. 2 stomer &emote .erminal i. 2all 2entre 9. 2 stomer &elationshi$ 7ana!ement k. Data @areho sin! and Data 7inin! TOTAL OF PART I

3ena Ban!6 H.O.6 C8*+6 9:0 Bloc!6 Bandra ;#rla Co,'le)6 <#,$ai 8 .++ +"* Tender Reference No= HO > IT3 > 4(. > 2++"

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S. No.

Sol#tion co,'onents of CBS

Cons#lting P ase <an 3a%s

Part 2 2.

Pro@ect <anage,ent and I,'le,entation ' ase <an 3a%s

NETEOR;IN:= Desi!n Anter$rise 4et/ork sol tion to ens re net/orkin! re6 irements /ith o$tim m levels of availa#ilit"% fa lt tolerance% sec rit" and scala#ilit" and overall 4et/ork inte!ration Data 2entre = Disaster &ecover" site for 2B) ;m$lementation. )ec rit" 3rchitect re for 2B) = ;m$lementation Disaster &ecover" = B siness 2ontin it" $lan 3ccessin! 2ore Bankin! vendors ca$a#ilit" = credentials >nderstandin! f nctionin! of 0e!ac" environment >nderstandin! Bank B siness Boals = 3li!nment to levera!e 4e/ .echnolo!" B siness (rocess &e-An!ineerin! Fno/led!e 7ana!ement = .rainin! )"stems ;nte!ration )e$arate commercial offer is not re6 ested for this. .he same sho ld #e considered as a $art /hile 6 otin! for the vario s activities as referred a#ove :rant Total of Part I and Part II

3. 4. 5. 6 7 : 9. 10. 11.

Part III

CONSULTANCY FEE FOR 30 MAN DAYS Grant Total of Part III

Consultancy ee a ter !"#le"entat!on an$ test!n% o last #!lot s!te

:RAN3 TOTAL OF PART I C PART II C PART III

Anne)#re D B

3ena Ban!6 H.O.6 C8*+6 9:0 Bloc!6 Bandra ;#rla Co,'le)6 <#,$ai 8 .++ +"* Tender Reference No= HO > IT3 > 4(. > 2++"

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Infor,ation a$o#t Cons#ltant for Centrali-ed Ban!ing Sol#tion No. 1 2 3 Partic#lars 4ame and address of the cons ltant .ele$hone no.% 'a* no. 3nd A-mail-id 4ame and desi!nation of the $ersonnel a thori,ed to take decisions on #ehalf of the cons ltant and can make commitments to the Bank Gear of esta#lishment and constit tion .he details of the ?ead /ith $rofessional 6 alifications and e*$erience Descri$tion of area of activit" )ervice $rofile = 2lient $rofile @hether the cons ltin! $rocess conform to ;)19001 (2000)% B)7799% and ;)117799 standards. (rofile of ke" $ersonnel involved in cons ltanc" (domain s$ecific and others) /ith their 2Cs (;nformation in res$ect of skill and e*$ertise s$ecif"in! technical and #ankin! kno/led!e5sol tions sho ld #e mentioned)% 2ons ltin!% (lannin! = Desi!n% )"stems develo$ment% )ervice5s $$ort for similar $ro9ect assi!nment #" the $ersonnel% .rack record Details of e*$erience5kno/led!e in the area of (ro9ect Desi!n and mana!ement% &eso rce (lannin!% &ole and &es$onsi#ilit" definition% coordination across m lti$le teams% &isk anal"sis and miti!ation 3rea descri$tion 2lient or!ani,ation name = location 4 m#er of em$lo"ees% #ranches% installations% s"stems% a$$lications 2ost involved .ime taken To $e f#rnis ed Cons#ltant $% t e

4 5 6 7 :

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10 11 12

.otal reven es (not of the !ro $) D rin! the financial "ear 2003-04 D rin! the financial "ear 2004-05 4et $rofit (not of the !ro $) D rin! the financial "ear 2003-04 D rin! the financial "ear 2004-05 Details of the ma9or $ro9ects com$leted in Banks5financial instit tions% d rin! the last t/o "ears 4ame of the Bank 0ocation of ?ead 1ffice 4o. 1f #ranches nder covera!e )$ecific area of involvement (resent )tat s of the (ro9ect (resent $ro9ects on hand 4ame of the Bank 0ocation of ?ead 1ffice 4o. 1f #ranches nder covera!e )$ecific area of involvement (resent )tat s of the (ro9ect

13

3ena Ban!6 H.O.6 C8*+6 9:0 Bloc!6 Bandra ;#rla Co,'le)6 <#,$ai 8 .++ +"* Tender Reference No= HO > IT3 > 4(. > 2++"

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Anne)#re C 3esign Arc itect#re6 'lanning and i,'le,entation strateg% for co,'onents for centrali-ed Ban!ing Sol#tion No. 1 Partic#lars A*$erience in e*ec tin! vario s sol tion com$onents and deliver" channel sol tion for 2entrali,ed Bankin! )ol tions and the names #anks associated in the im$lementation of the follo/in!. .he details of the $ro9ect sched le and time taken in act all" im$lementin! them are to #e f rnished (s $$orted /ith ade6 ate $roof from clients). a. 2entrali,ed Bankin! sol tion #. ;nte!rated deliver" channels c. 4et/orkin! and net/ork ;nte!ration d. 1verall s"stems inte!ration e. )ec rit" architect re for 2B) and its im$lementation f. Disaster &ecover" and B siness contin it" $lans !. (a"ment Bate/a" a$$lications h. B siness (rocess &e-en!ineerin! ;. Asta#lishment of Data 2enter and disaster &ecover" )ite 9. 7i!ration from e*istin! m lti-vendor .B3 s"stem to 2B) sol tion k. 10 #ranch im$lementation of 2B) l. Branch im$lementation &ollo t m. Deliver" 2hannel &ollo t 4ame of the $ro9ect leader identified for the $ro9ect and his $rofessional 6 alification and e*$erience ($roof of all $rofessional 6 alification stated sho ld #e s #mitted). 3lso $rovide details of association of the $ro9ect leader in im$lementin! items /ith s $$ortin! $roof from the client #anks. Details of s $$lementar" $ersonnel a$art from the ke" $ersonnel% identified for the $ro$osed $ro9ect assi!nment /ith their $rofessional 6 alification and e*$erience ($roof of all $rofessional 6 alification To $e f#rnis ed $% t e Cons#ltant

3ena Ban!6 H.O.6 C8*+6 9:0 Bloc!6 Bandra ;#rla Co,'le)6 <#,$ai 8 .++ +"* Tender Reference No= HO > IT3 > 4(. > 2++"

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: 9

stated sho ld #e s #mitted). 3lso $rovide details of association of the $ro9ect leader in im$lementin! items s$ecified in (1) a#ove /ith s $$ortin! $roof from the client #anks. Astimated $ro9ect $lan and time sched les for $rovidin! cons ltanc" services and $ro9ect mana!ement and im$lementation $hase as envisa!ed #" the Bank Details of the cons ltant+s $ro$osed a$$roach for $rovidin! cons ltanc" services to the Bank /ith s$ecific reference to the sco$e of /ork. .he investment alread" made #" the Bank in vario s areas sho ld #e taken into acco nt /hile $rovidin! cons ltanc" services )$ecific area of $ro9ect as mentioned in a#ove% /here the cons ltant has not so far #een associated or do not $ossess an" e*$erience. 3lso $rovide the $ro$osed methodolo!" in addressin! s ch cases in the e*ec tion of $ro9ect in totalit". 3 com$lete and se$arate list of the delivera#les for 2ons ltin! $hase (ro9ect 7ana!ement and ;m$lementation $hase (.o incl de all relevant items mentioned nder )co$e of 2ons ltanc" ) .he c ttin! ed!e factor for a$$ointin! the #idder as cons ltant over others Details of $ost im$lementation cons ltanc" service $rovided #" the cons ltant /ith d ration

3ena Ban!6 H.O.6 C8*+6 9:0 Bloc!6 Bandra ;#rla Co,'le)6 <#,$ai 8 .++ +"* Tender Reference No= HO > IT3 > 4(. > 2++"

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Anne)#re 3
Acce'tance Letter to $e given $% t e 7endor DateE MMMMMMMMMMMM 1ffer &eference 4o.E MMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMM .oE MMMMMMMMMMMMMMMMMMMMMMMMMMMM MMMMMMMMMMMMMMMMMMMMMMMMMM Dear )ir% RE:= Acce'tance of t e Ter,s and Conditions and Confir,ation of t e Offer. .he details s #mitted in the format a#ove are tr e and correct to the #est of o r kno/led!e and if it is $roved other/ise at an" sta!e of e*ec tion of the contract% Dena Bank has the ri!ht to re9ect the $ro$osal and dis6 alif" s from the $rocess. @e here#" ackno/led!e and confirm havin! acce$ted that Dena Bank can at its a#sol te discretion a$$l" /hatever criteria it deems a$$ro$riate% not 9 st limitin! to those criteria set o t in the &'( in short listin! of vendors for $rovidin! soft/are sol tion. @e also ackno/led!e the information that this res$onse of o r 2om$an" for the Bank+s &'( $rocess is valid for a $eriod of 120 Da"s% for the short-listin! $ r$ose% from the date of e*$ir" of the last date for s #mission for res$onse to &'( doc ments. @e also confirm that /e have noted the contents of the &'( incl din! vario s doc ments formin! $art of it and have ens red that there is no deviation in filin! o r offer in res$onse to the tender. .he Bank /ill have the o$tion to dis6 alif" s in case of an" s ch deviations. @e also confirm that /e /ill a#ide #" the conditions mentioned tho !h (oints 1 to 23 as !iven in the .ender Doc ment in f ll and /itho t an" deviation. >ntil a formal contract is $re$ared and e*ec ted% this offer% to!ether /ith the Bank+s /ritten acce$tance thereof and the Bank+s notification of a/ard% shall constit te a #indin! contract #et/een s. @e nderstand that the Bank is neither #o nd to acce$t the lo/est or an" offer the Bank ma" receive% nor to !ive an" reasons for re9ection. Dated this MMMMMM da" of MMMMMMMMM2005 )i!nat reE MMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMM (;n the 2a$acit" of E) MMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMM D l" a thori,ed to si!n the offer for and on #ehalf of

(laceE

3ena Ban!6 H.O.6 C8*+6 9:0 Bloc!6 Bandra ;#rla Co,'le)6 <#,$ai 8 .++ +"* Tender Reference No= HO > IT3 > 4(. > 2++"

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Date&

Seal ' S!%nature o t(e consultant

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