ROBERT L.
MCGILLEN
GLENDALE, ARIZONA 85306 602-350-5620 [email protected]
Objectives
A challenging position where my extensive retail management and merchandising experience will add value.
Summary of Qualifications
Dedicated Store Manager with more than 30 years in store management. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales. Hired top-noticed sales associates and assured that store operations ran smoothly. Organized and effective at encouraging staff cooperation and productivity. Transformed high potential staff into outstanding leaders who demonstrated the creativity and savvy that is critical to financial and operational success.
Skills
Excellent Customer Service Merchandising Staff Training and Development Excellent People Skills Detailed Oriented POS Systems Opening and Closing Procedures Inventory Management Budgeting and Forecasting Time Management Risk Management Performance Evaluation
Experience
Merchandising Manager (2012-2013) The Home Depot, Phoenix, Arizona
Duties and Responsibilities:
Reduced shrink by 12%. Increased customer service levels. Assigned associates to specific duties to best meet the needs of the store. Managed staff of 170 associates, 20 team leaders and 3 assistant managers. Maintained inventory levels. Conducted opening and closing store meetings. Completed profit and loss performance reports. Generated repeat business through exceptional customer service.
Store Manager (2010-2012) The Home Depot, Gallup, New Mexico
Duties and Responsibilities: Responsible for the daily operation of a $30m dollar store. Increased sales by 15% the first year. Forecasted sales and scheduled accordingly. Completed employee performance appraisals on a timely basis. Resolved customer complaints for sales and service. Supervised daily and weekly goals for managers and team leaders. Planned store layout and design displays. Managed staff, prepared work schedules and assigned specific duties. Established and implemented departmental policies, goals, objectives, and procedures. Implemented the open door policy.
Store Operations Manager (2006-2010) The Home Depot, Scottsdale Arizona
Duties and Responsibilities: Supervised daily activities of store personnel. Built consumer loyalty through a focus on excellent customer service. Monitored and evaluated sales levels. Prepared management reports, defined and evaluated problems and recommended solutions. Prepared budgets and approved budget expenditures.
Store Operations Manager (2003-2006) The Home Depot, Harrisonburg, Virginia
Duties and Responsibilities: Executed the daily operations of a new store. Inspired and coached a dynamic team. Made sure the store was grand opening ready daily. In stock / Customer service / and Store Appearance were the focus. Interviewed job candidates and made staffing decisions. Reported to the district manager regarding all store and staffing issues. Worked to continue growth and development of associates through training.
Department Supervisor (1997-2003) The Home Depot, St. Petersburg, Florida
Duties and Responsibilities:
Responsible for producing consistent positive sales performances for each of my departments. Hired, trained, and evaluated personnel in sales and marketing. Insured proper display and execution for sales departments. Assisted customers in completing their projects to make a positive and lasting impact. Instructed staff on appropriate handling of difficult and complicated sales. Increased profits through effective sales training and troubleshooting profit loss areas. Examined merchandise to verify that it was correctly priced and displayed. Generated repeat business through exceptional customer service.
Education Eastern Illinois University
Robert L. McGillen Page 2
