SAP Business ByDesign An Introduction with the FUTURE .

NOW

SAP Business ByDesign Design Goal

Addressing the Needs of an Underserved Market
Situation Today Mix of Point Solutions The New Standard SAP Business ByDesign

Mix of outdated systems, point solutions and spreadsheets

The affordable and most complete on-demand solution for midsize companies

SAP Business ByDesign Affordable, Predictable, Easy to Adopt

On-demand

Always up-to-date software, managed by SAP experts in world class data centers

Built in service and support

Remote monitoring with automated support

User training and education

Self-guided, self paced, context sensitive built-in learning

Charter Client Program

Customer experience is pre commit and pre buying

Controlled roll out. Limited number of reference able customers. Collaborative partnership Alignment is crucial.
Product Early

is in early phase and is based on roadmap.

adopter customer profile.

Detailed evaluation of customer requirement Vs what ByD can deliver. Value proposition acceptable to both parties leading to closure.

SAP Business ByDesign Solution Map

Human Resources Customer Relationship Management

Products & Services Pricing Sales Planning Key Performance Indicators Account Management Marketing New Business Sales Orders Service Entitlements Service Desk Service Orders Field Services & Repair Customer Invoicing Analytics

Planning Key Performance Indicators Personnel Administration Time Administration Resource Management Self Service Analytics

Supplier Relationship Management

Planning Key Performance Indicators Product Portfolio Supplier Base Purchase Requests & Orders Goods & Services Receipts Supplier Invoicing Sourcing & Contracting Self Service Shopping Analytics

Financial Management

Supply Chain Management

Demand Planning Supply Planning Supply Control Outbound Logistics Control Execution Inbound Logistics Outbound Logistics Internal Logistics Physical Inventory Quality Assurance Production Control Analytics

Project Management

Planning Key Performance Indicators Project Management Project Team Change Management Document Center Project Time & Expenses Cost & Revenue, Project Profitability Customer Invoicing & Analytics

Financial Planning Key Performance Indicators General Ledger Receivables Payables Payment Management Cash & Liquidity Management Travel & Expenses Fixed Assets Cost & Revenue Inventory Valuation Tax Management Audits Analytics

Key Innovations: Corporate Performance

Insight into Corporate Performance

Operational Excellence

Compliance

Key Innovations: Corporate Performance

Key Innovations: Corporate Insight

Key Innovations:

User interface

Key Innovations: User interface

Key Innovations: User interface

Key Innovations: Built in Analytics

KEY MESSAGE Speed up insight: Push analytics to people via work centers Work the way I do: Analyze data interactively in MS Excel Give transparency: Generate reliable, traceable and accurate information Lower TCO: Overcome separation between operational and analytical systems Give confidence: Provide build-in compliance and offer tailor made additional reports

Pushed operational List Reports

Personalizable Embedded Reports

MS Excel+Add-In as main Reporting Environment

Specialized Analytical Applications

SIMPLICITY

AND

SOPHISTICATION

Key Innovations: Built in Analytics

Key Innovations: Embedded Multi-Channel Communication

KEY Message Bringing the power of a call center to every single user Immediate relevant action through real-time collaboration with customers and other partners Providing the right customer context information when needed Collaboration Window brings together different aspects of daily work and supports the entire customer life cycle management across multiple channels Contact list
Users personal contacts Business context contacts Launch collaboration tools such as Telephony Instant message SMS

VoIP with 3rd party telephone provider

Collaboration Window Initiate Call

Missed Items
Missed alerts, tasks, calls, notifications Follow ups

open API

Send E-Mail/ SMS

Business Context
Identify Business Partners Display contact information Display context relevant business activities Work center/ Control center access rights

Send Appointment

Key Innovations: Enterprise Search

Seamlessly Integrate SAP Business ByDesign with Groupware

KEY INNOVATIONS Enhanced user experience and efficiency through built-in Office & Groupware collaboration Increased productivity through business data exchange for Email, Appointments, Tasks, Accounts & Contacts

Collaboration of Groupware and SAP Business ByDesignExample Outlook

Example: Outlook for appointment and task handling Integration with SAP Business ByDesign business data synchronize Synchronization of groupware objects and availability in the SAP Business ByDesign business process

Groupware

SAP Business ByDesign

Key Innovations: Flexibility

SAP Business ByDesign: UI & Key Innovations Benefits

Value for End Users Simplicity

Superior usability Easy to use and learn

Flexibility
Agile processes Work proactively, not reactively

Personalization
Support users daily work and preferences Employee self-services

Value for Business Low Cost of Ownership

Low learning curve Less training/downtime Low TCO

Exception-Based Working Model

Fast task completion Less firefighting, more time to innovate

Increase Productivity
More efficient, happier employees Boost bottom line

Marketing-to-Opportunity Business Value

Plan

Capture

Qualify

Convert

Analyze Market and Identify Potential

Define Target Groups

Create Campaigns

Execute Campaigns

Capture Responses and Create Leads

Qualify Leads

Hand Over Leads to Sales

Convert to Opportunities

Measure Success

Scenario Explorer
Scenario & Processes

Overview
This scenario helps midsize companies for whom the conversion of leads into opportunities is essential to control marketing and sales processes to shorten the sales cycle. SAP Business ByDesign supports you from the market development, campaign management, lead generation, and lead qualification phases, through to the opportunity creation phase. You can execute targeted campaigns to generate more leads, shorten the lead cycle, improve the conversion rate into opportunities, as well as reduce the cost of sales and marketing.

Key Benefits
Capturing, monitoring, storing, and tracking information relating to customers, prospects, and partners to optimize contact management, account planning, market segmentation, and relationship management Campaign management and response handling to allow follow-up activities Streamlined lead and opportunity management to support the end-to-end scenario Managing forecasts to ensure the fulfillment of sales quotas Groupware integration to synchronize e-mails and capture campaign responses, calendar entries, business partner data, and tasks with Microsoft Outlook Built-in analytics and reporting lead funnel, opportunity pipeline, and win-loss analysis

Business Areas
Business Value Scenario Flow

Example CRM: Lead Management

Example CRM: Analytics

Number or leads/ lead progression by source / by numbers and by value

Example CRM: Create opportunities and follow activities

Example CRM: Manage opportunities

Project Management Business Value

<Process PLAN Plan Cluster Name>

Execute

Close

Define Tasks, tasks, phases, and Phases milestones Milestones

Schedule Schedule Timelines timelines

Plan Plan Work work andand Create create Project project Cost cost Estimation estimation

Staff Staff Project project (Internal (internal andand External) external)

Procure

Perform Perform Service and service and Record record time Times

Create expense Expense recordings Recordings

Monitor Monitor Project project status Status and and progress Progress

Close Project

Scenario Explorer
Scenario & Processes Business Areas
Business Value Scenario Flow

Overview
For midsizedescription <Overview companiesof that theneed business to value of the manage internal scenario and external to be taken projects from on wiki.>quality and costs, this process time, enables end-to-end collaboration across the business. You can manage the entire range from cost collectors to full-scope projects. SAP Business ByDesign helps efficiently manage the entire project lifecycle: From project planning, assigning resources, project execution to controlling.

Key Benefits
Seamless integration with sales, procurement, human resources, and financials along <Summary of the key benefits of the scenario to be taken from wiki.> the entire project life-cycle Projects empowers you to collaborate most efficiently with all parties involved in your project within your company and beyond Time and expense recording on projects as well as confirmation and monitoring of work performed by employees and/or external service providers MANAGE Enables efficient project set-up by using copy from existing projects, templates, and Microsoft Projects as reference Interactive graphical views including Gantt chart, work breakdown structure, and network diagram Provides an accurate view of project cost and revenues with the figures for year to date or the current month Built-in analytics and reporting for point-in-time project tracking and accounting; easyto-use monitoring functionality for project managers to constantly monitor project progress

Example Projects: Planning and Scheduling Projects

Example Projects: Timesheet

Example Projects: Project Overview

Example Financial Accounting: Cash and Liquidity

Example Financial Accounting: Earned Profit

SAP Business ByDesign: Financial & Accounting Benefits

Working capital optimization, through the combination of operational activities with analysis/planning of cash and liquidity Integrated, unified financial and management accounting A fast close, due to monitoring tools for the closing process, providing collaboration among all relevant parties Enhanced transparency, support for compliance issues and parallel valuations to ensure different reporting standards capabilities Automated, exception-based financial management.
CASH FLOW MANAGEMENT FINANCIAL & MANAGEMENT ACCOUNTING

FINANCIALS

FINANCIAL PERFORMANCE MANAGEMENT

Workforce Administration Business Value

Prepare

Manage

Administer

Set up HR Structures

Hire Employee or Service Agent

Transfer Employee

Terminate Relationship with Employee

Maintain Personnel File Centrally

Maintain Employee Data Decentrally

Scenario Explorer
Scenario & Processes Business Areas
Business Value Scenario Flow

Overview
For midsize companies who want to manage their workforce efficiently. This scenario enables maintenance of the full set of employee- and employment-related data according to country-specific regulations. You can manage personnel events such as hiring employees, transferring them within the organization or terminating the relationship with an employee. SAP Business ByDesign helps efficiently manage the entire employee lifecycle: From setting up HR data, managing personnel events to termination of the relationship with an employee or 3rd party service agent.

Key Benefits
Simplify HR processes and manage your people more efficiently Empower line management & employees and increase overall efficiency through selfservices (address changes, time recording, purchase requests, and expense reports) Manage constant change such as regulatory compliance or organizational changes

Resource Management Business Value

Manage

Search

Staff

Manage Resource Pool (External and Internal)

Add Service Agents

Maintain Resource Profile (Skills and Availability)

Find Resources by Suitability

Find Resources by Availability

Staff Internal Projects

Staff Customer Projects

Scenario Explorer
Scenario & Processes Business Areas
Business Value Scenario Flow

Overview
For midsize companies in professional services industries, this process provides the ability to find and assign resources that have the right skills and are available at the right time for project staffing. You can improve resource efficiency and increase utilization by finding the best internal and external candidates in terms of suitability and availability. SAP Business ByDesign helps to efficiently manage and staff internal and external projects through pool management using parameter-driven searches.

Key Benefits
Enables the resource manager to manage operative and daily project-related business activities. Is integrated with Time and Labor Management to record time against projects and to determine project availability (absence data). Provides a comprehensive and structured view of all relevant properties showing resources availability and suitability Works with pragmatic concept of earliest availability Offers simple fast Google-like search Offers advanced search for sophisticated searches Has activity tracking fully integrated within keyword-based resource search

Time- and Labor Management Business Value

Plan

Record

Monitor

Evaluate

Define Time Accounts and Rules

Define Time Models

Assign Work Schedules

Manage Ad Hoc Changes

Record Employee Times Centrally

Record Employee Times Decentrally

Review Time Accounts and Quotas

Review Absence and Attendances

Valuate Open Entitlements

Close and Transfer Account Balances

Scenario Explorer
Scenario & Processes Business Areas
Business Value Scenario Flow

Overview
For midsize companies that need to manage all aspects of employees' time data, this scenario enables you to increase the speed and accuracy of payroll preparation, and optimize your labor investment. SAP Business ByDesign facilitates efficient time and labor management, from work schedule and time account creation, through tracking and monitoring time recording, to valuation of recorded times and period-end closing. You can simplify the time administrators daily work by enabling him to work reactively by checking alerts and work list items in the Work view.

Key Benefits
Benefit from multiple time recording options (central time recording, self-service and self-service on behalf, or the Microsoft Excel upload function). Keep track of employees most important weekly times, such as overtime, absences, planned working time, or recorded hours by displaying period totals. Monitor and track central or decentral time recording including project time confirmation with or without approvals. Review and change employee time data, administer time accounts, make balance adjustments, and trigger payouts. Keep track of employees leave accruals or entitlements. Identify productive times that have been capped due to exceeding the flextime bandwidth or planned working time limits. Recognize at a glance when too many or too few hours have been recorded by means of traffic light symbols.

Example HCM: Maintain Employee and Ext. Consultant

Example HCM: Resource Profile & Resource Availability

Example HCM: Self Service

Solving the Needs of Midsize Companies

Complete. Affordable. Easy to Adopt.

Complete on-demand solution Breakthrough user experience Unprecedented adaptability Future-Proof Platform for Business

SAP 2007 / Page 69