Petrol station management from A-Z:
Proven solutions for todays forecourt retailer
Scheidt & Bachmann Petrol station systems
The company: History and development
Maintaining values to create a sustainable future:
Tradition and innovation trademarks of being a global market leader
A company with heritage and character
Founded in 1872 Number of employees > 1,900 Developed from a mechanical engineering company to a global systems provider. Global market leader with future- proofed system designs. Continuous investment in innovative production technologies. Continuous investment in highly qualified employees.
Since its founding in 1872, Scheidt & Bachmann has become a global solutions provider. The companys worldwide success is due to its innovative vision and customer-oriented approach. We take development one step further
At Scheidt & Bachmann, it is our tradition to plan our companys development so that it is both consistent and long term. Since our early beginnings as a mechanical engineering company, we have made significant targeted investments in the continuous training of our employees and in highly developed state-of-the-art production technology. From manufacturing of level crossings, signal boxes and signalling systems for railways, the company expanded in the 1930s to the construction of fuel pumps. Since the 1960s the company has been developing and delivering access control systems for multi-storey car parks, swimming pools and leisure facilities. The trend towards automated fare collection systems at the end of the 1970s led to the forming of the companys fourth division, of fare collection systems. Systematic driving forward of innovative processes and continuous improvement has enabled Scheidt & Bachmann to evolve into a global leader in its
chosen fields. The result is that our system solutions meet all international standards. Also by adopting a modular systems architecture the Scheidt & Bachmann customer has piece of mind that their investment is future-proof to meet the standards of the future.
Giving our best, together
A pioneering spirit and the continuous improvement of our products have transformed us from what was once a mechanical engineering company to an international system integrator. This success is not just possible thanks to state-of-the-art technology, but our highly qualified employees also contribute to this effective concept. The result: for five generations, the company has been run by the founding family and many of our employees have been connected to the company for generations. 3
The headquarters of Scheidt & Bachmann GmbH in Moenchengladbach (North Rhine-Westphalia, Germany).
The company: Organization and structure
A passion for perfection:
Worldwide knowledge delivered for you locally
4 Canada (S) Mexico USA (S)
Baltimore Burlington Houston New York Phoenix San Francisco Chile Egypt Ghana Maghreb (S)
Scheidt & Bachmann is known throughout Europe as the reliable partner of international mineral oil companies and independant forecourt operators. As one of the market leaders in our sector, we are proud to be able to reflect on strong customer relationships forged over many years. Scheidt & Bachmann are recognised throughout the sector as experts in systems for all aspects of forecourt operations.
modern solutions for successful forecourt management.
With our own R&D, production and quality assurance departments, we ensure that our products maintain their position at the leading edge of technology and can offer our customers individual solutions for their forecourt business.
Our membership of national and international industry Our solutions are your advantage. Our customers can rely on this promise, for us, it is not only current market standards that count, but much more our customers demands. For this, we are continually developing our products so that we can constantly offer our customers committees means that we are kept informed of legal and legislative requirements relating to technical changes well in advance, and can offer this knowledge as consultative partners to our clients.
Austria (S) Belgium (S) Bulgaria Croatia Czech Republic Denmark Estonia Finland (S) France (S)
Germany (S) Great Britain (S) Greece Hungary (S) Iceland Ireland (S) Israel (S) Italy (S) Latvia
Lithuania Montenegro Norway Poland (S) Portugal (S) Romania Russia (S) Serbia Slovak Republic (S)
Slovenia Spain (S) Sweden Switzerland (S) The Netherlands (S) Turkey (S) Ukraine
India Jordan Kazakhstan
Lebanon Qatar United Arab Emirates
China Hong Kong Indonesia Korea
Malaysia Taiwan Thailand
S=Subsidiaries
Australia (S) New Zealand
Our products are supplemented by an extensive range of services. These enable our customers to benefit from the expertise of our personnel. We are available 24/7 to provide technical support, whether via our service hotline or on site. Our focus is preventative rather than cure, minimising downtime.
Parking and leisure centre systems
Signalling systems Fare collection
Our extensive sales and service network throughout our own subsidiaries and agencies ensure that we are always present nationally and internationally.
systems
Petrol station systems
Scheidt & Bachmann is made up of four largely independent business sectors:
Contents
The company: History and development
02 I 03
Tradition and innovation - trademarks of being a global market leader
The company: Organization and structure
04 I 05
Worldwide knowledge delivered for you locally
Petrol station systems
08 I 09
Proven solutions for todays forecourt retailer
Product portfolio
10 I 15
The one-stop petrol station management package
Installation, maintenance, repairs, training
16 I 17
Services from Scheidt & Bachmann
The system integrator Scheidt & Bachmann
18 I 21
System integrators for a mobile world
Petrol station systems
Petrol station systems
Proven solutions for todays forecourt retailer
These mineral oil companies rely on us:
One-stop petrol station management
Solutions for individual petrol stations and entire networks From the dispenser to the extensive network management system Service ensures sales readiness
Card Reader In Dispenser
POS system TMS 30 with Touch display
Dispenser Clou
Along with basic fuel pumps for just one or two fuel types, we offer modern fuel
also help increase revenues. With our multimedia displays at the fuel pumps and promotional displays at the cash desk. This helps the modern retailer position his products effectively. This provides an effective platform to drive promotional campaigns and monitor the results.
Since the rst fuel pump left the Moenchengladbach factory in 1932, we have worked continuously on developing and improving our systems to make visits to petrol stations both fast and easy.
pumps with integrated multimedia touch screens and card payment terminals. Regardless of whether the petrol station has a shop or is operated totally unmanned, our petrol station management system (TMS 30) ensures that the petrol station is kept running,
Stop, ll, drive This is what most customers expect when visiting a petol station. The faster and more straightforward the visit, the happier the customer will be to return. Smooth operation at the dispensers and in the shop along with reliable equipment are essential for a successful petrol station. This is why we offer our customers a complete, one-stop petrol station management package.
24/7. The system controls all fuelling points and payment terminals at the petrol station as well as the POS system. All fuel data and information on shop sales are collected in the system and made available for evaluation and daily reconciliation. Moreover, our Network Management System (NMS) makes it possible to monitor and control entire networks from a central ofce. Extensive reporting functions support the planning
Extensive range of services Reliable equipment and minimum downtimes are essential for a successful petrol station. We support our customers with a comprehensive range of services tailored to meet their needs. Whether individual training in the use of our fuel pumps and systems or, fastrack help from our service hotline: we have the right service for everyone. In the event of a disruption, our service personnel can correct most issues remotely online by remote access. However, should help be required on site, our experienced 9
Petrol station management from dispensers to data analysis Every petrol station is different, which is why we offer our customers a product portfolio which meets all demands.
and optimisation of business processes.
Drive increase sales with Scheidt & Bachmann solutions Active and innovative sales promotions
service technicians will be on their way to you as soon as possible.
Extensive data analysis tools with NMS
Training for our system
Here we are! Service by Scheidt & Bachmann
Product portfolio
Dispensers
Enhancing the customers experience
A well maintained forecourt with modern, easy-to-use dispensers is the showpiece of every petrol station. In keeping with the motto First impressions count, the dispensers are your customers fi rst contact with the petrol station.
Invest in low costs High-quality workmanship, high availability, low service and maintenance costs and a long lifecycle are the out10 standing features of dispensers by Scheidt & Bachmann. Moreover, all dispensers are manufactured and tested by us in Moenchengladbach. Invest in the future. The high quality of our pumps guarantees maximum investment security and a low TCO (total cost of ownership).
and hold national licenses for more than 35 countries in Europe and beyond. This means we have the right dispenser for every forecourt: from the basic version for dispensing just one or two grades of fuel to the fully-equipped multi product multimedia dispenser which can continue to operate in unmanned mode, after the shop has closed. Scheidt & Bachmann dispensers fulfil the requirements of all petrol stations, whether manned or unmanned.
Vapour recovery For countries where Stage II vapour recovery and/or vapour recovery monitoring is statutory, this can be factory fitted, we can also supply retrofitting kits for all Scheidt & Bachmann dispensers already in the field.
Automatic temperature compensation Optimisation of costs by means of automatic temperature compensation. With this technology the sold amount of fuel is calculated at the standard temperature of 15C. This way it is
Customer-friendly use The audio-visual offers user instructions at our multimedia dispensers presented in different languages for ease of use. The attractive touch screen guides the customer through the petrol procedure step by step and provides instructions
guaranteed that the quantities of fuel purchased and sold at your petrol station are the same. This prevents losses caused by variations in temperatures especially during the colder seasons of the year. Your wetstock business remains transparent and clear to you at all times.
Equipment for every forecourt Our fuel pumps conform with MID (Measuring Instruments Directive)
for correct use when paying at the dispenser and can help to prevent mis-fuels.
Highlights at a glance Dispensers
Vapour recovery monitoring Automatic temperature compensation Multimedia display with integrated tank data display Pay at the pump Various kinds of equipment can be retrofi tted at any time
Petrol station management
Scalable solutions - a perfect fit for your business
Regardless of whether you operate a forecourt with one dispenser or a high-volume motorway petrol station with a busy C-store, the Scheidt & Bachmann petrol station management system TMS 30 is completely scalable ensuring that you have control of your business.
additional POS and/or BOS locally or other sites as desired.
TMS 30 LITE agility for your business Continuous improvement is one of our
Mobility the back office in your pocket Using secure web-enabled mobile back office, you are never restricted, always having your forecourt data at your fingertips. Secure browser based
core business values, this is why we have listened to you, our customers, who have asked us for an entry level solution. The system is designed to meet the needs of forecourt retailers who want to benefit from modern forecourt control and reliable system operation. Naturally the system is entirely tailored to your needs - but reassuringly is high quality and very affordable. The perfect combination. 11
Modular system TMS 30 puts you in control of your business maintaining forecourt and C-store, allowing flexibility to operate unmanned if required. TMS 30 is modular in structure, which means that it can flex to meet todays and tomorrows retailers demands, delivering added value to your investment. Alongside the entry level version with a POS (point of sale) and BOS (back office system). This gives the platform to build on our station server concept, where you can seamlessly add
technology allows encrypted access to key management information giving you the confidence to make informed decisions. Using industry standard systems and proven systems architecture allows integration to third party ERP and accounting packages.
Intuitive operation The intuitive system design means that all users of the system can achieve a high level of operational competency in partnership with our dedicated training staff.
Highlights at a glance Petrol station management
Modular structure that can be adapted to the needs for any station Comprehensive merchandise management system Station card processing Intuitive user operation TMS 30 LITE
Product portfolio
Payment
Secure indoor and outdoor solutions
Security, compliance and reliability the cornerstones that underpin all of our payment solutions. All of our payment solutions meet and, in most cases, exceed all local and national requirements consistently delivering maximum performance and reliability. The foundations to grow your business and increase your profits. Outdoor payment solutions offer additional convenience for your customers 12 and consequently drives fidelity, also preventing expensive drive off situations. Deliver pay at pump by specifying Scheidt & Bachmann CRID (Card Reader in Dispenser), our EMV compliant dispenser mounted devices why not add multimedia to create maximum impact. This option is also available to retrofit existing Scheidt & Bachmann dispensers and some other leading manufacturers dispensers.
Cash Management Managing and controlling cash presents many challenges for retailers. Security and accuracy are two of the biggest issues - this is why we have developed a direct interface to a cash recycler system from the TMS 30 system. This device counts cash in and out securely storing all cash transactions in a high security safe that staff have no access to. All data is stored in the TMS 30 system and all cash is accurately managed eliminating cash differences and significantly removing security risks.
help our customers to maintain the highest standards of compliance and maintaining market leading payment systems. Scheidt & Bachmann are proud to be members of the following international payment bodies and commissions:
EPSM - European Association of Payment Service Providers for Merchants www.epsm.eu EPAS - Electronic Protocols Application Software IFSF - International Forecourt Standards Forum
Active involvement in innovative developments Our participation in domestic and international commissions and boards ensures that we are actively involved in all matters of statuate change and regulatory compliance. This means we
EPS-POS and EPS-FEP specification www.ifsf.org
Highlights at a glance Payment
EMV compliant Domestic and international approvals Processing of all standard card types, including customer cards and loyalty cards Membership in domestic and international commissions/boards Cash Management
Central management
Total control - deploy, manage and report
Effective management control with on time accurate reporting delivered to the key decision makers in your business Scheidt & Bachmanns NMS (Network Management System) has been designed to deliver all this and much, much more. Manage and control your stations from a central location. NMS enables you to adjust all prices, edit products, suppliers and detailed analysis of all wet and dry stock sales data. Management data by exception ensures the right reports are delivered to the right people in your organisation in a variety of formats via email or SMS its your business you decide!
business performance quickly. No one knows your business better than you. Powerful drill-down reports allow dynamic data interrogation. This means you can investigate and build reports on the fly drag and drop data on to existing reports or build new reports as you desire, display graphically or export to other applications for further analysis.
NMS hosting - low cost entry point Let Scheidt & Bachmann manage your data services, this means you have no initial investment into your own system infrastructure. We take care of your data securely and comprehensively manage data integrity. A central NMS securely located with backup co-located server infrastructure ensures a seamless operation.
Central promotions Plan your promotional activities centrally and deploy them to your connected stations. Use the reporting and dynamic alerts functionality to monitor promotion success. Deploy new promotions to maximise The hosted service provides all businesses with a choice of how they maximise the benefits of NMS to their buiness. 13
Detailed KPI reporting Comprehensive reporting on predefined KPIs (Key Performance Indicators) allows you to assess
opportunities e.g. bad weather = screen wash.
Highlights at a glance Central management
Central merchandise, price and promotion management Wet stock management Comprehensive analysis and reporting tools Location independent thanks to web browser technology Alarm and service management Hosting: we take care of the operation
Product portfolio
Unmanned stations
Reliable solutions available 24/7
The fi rst pay-at-the-pump equipped and approved fuelling pumps left our Moenchengladbach plant in the early 1960s. A lot has happened since.
Unmanned site systems have to meet numerous exacting regulations. At an unsupervised station, the safety and reliability of the systems and equipment are paramount.
Remote monitoring To be able to monitor the status of the systems at your station, we have connected them to our network control system, which supervises your stations remotely. This ensures that any issues are detected proactively and that preventative action is taken. Remote monitoring also allows us to service the system and update as necessary.
Simple, clear operation Customers have to operate pumps intuitively and confidently without the assistance of station staff. The multimedia system provides guidance and support in multi-language if required. Daylight compatible TFT touch screens guide the customer through the fuelling process step by step. To guarantee absolute security for non-cash payment transactions, all utilised card
Protection against vandalism 14 22 Sturdy workmanship and the use of premium quality materials provide the maximum amount of protection against vandalism. Electronic door locks are installed and stations can be connected to a video surveillance system and remote CCTV monitoring centres.
We monitor the heartbeat of your systems Utilising our Sign of Life concept, stations are monitored for activity via signal checks. If no response is received, a service request is triggered automatically. A direct message is sent to our technicians so they can investigate and resolve any issues promptly. The process is completely automated against pre-defined service level agreements.
processing systems are in compliance with the latest statutory requirements. Our terminals do of course accept all standard ISO compliant card types. Our systems also make the retrofitting of stations from attended to unattended services possible. Our CRID (Card Reader In Dispenser) retrofitting kits are available with and without touch screens.
Highlights at a glance Unmanned stations
Sign of Life Hot error alerts Central management via NMS Secure card payment in compliance with the latest security requirements Daylight compatible screens Integrated video surveillance Modular; the perfect solution for every station
Promotion
Sales & Marketing promotions as easy as 1, 2, 3
Planning promotions and setting them up in the system, printing price signs and displaying them throughout the shop, preparation of posters and pump toppers to attract attention just to name a few of the steps you have to go through to make a successful promotion it all takes time and costs money.
In fact, sometimes you might think its too much work. Consequently, we developed our Promotion Suite a solution that will take the pain out of the process. Simply plan your promotions in the TMS 30 system or centrally from the NMS. The system will automatically distribute the promotion to all of your selected stations. The local system will subsequently store the latest prices for the promotional period. The information is automatically sent to
the connected displays and shown throughout the duration of the promotion.
system of your petrol station, you can also get your feedback on your promotions effectiveness quickly and easily. The sales figures, which are
Variable options Your customers will see your advertising message on the multimedia display of the pump as well as on the promotion screens in the shop. Regardless of how many displays you decide to connect, your advertising message is positioned in a prime position at the customers eye level. The fuelling data and the customer display are fully integrated into the design of the displays. This means the customer has full view of the promotion throughout the fuelling process.
compared with the integrated promotions, provide detailed data on sales volumes and margins.
Drive emotions Grab your customers attention with moving pictures. In addition to static images, you can also show slide shows and movies on your displays. Stimulate your customers senses and introduce new products and/or services. Electronic displays allow the creative retailer endless options to stimulate sales without the expense of reprinting materials and ensure prices 15
Are my promotions working? Thanks to the fact that these ads are now integrated into the management
and promotions are always current and accurate.
Highlights at a glance Promotion
Centralised and compatible with local planning Actuation of multiple displays possible Advertising message is always at the customers eye level Full integration into the merchandise management and product maintenance solutions of our system Saves time and money thanks to automated display updates Control of advertisements effectiveness
Installation, maintenance, repairs, training
Optimum sales support:
Services from Scheidt & Bachmann
At Scheidt & Bachmann, service is PRIORITY ONE. We deliver the complete package of solutions for 16 petrol stations from a single source. We make it our business to offer you services that are tailored to your needs including comprehensive service plans.
Training centre We offer extensive training programmes for our pumps and systems at our own modern training facilities in Moenchengladbach. These training facilities are equipped with the latest systems to offer participants a practice based learning environment. Our trainers have acquired practical experiences
Network surveillance / alarm management for early detection The fully automated surveillance of all installed systems is an important tool that helps safeguard your systems availability and guarantee uptime. Any issues notified from your system, a message is sent to our network control server within seconds. A tracked ticket is automatically generated and sent to our help desk, who will investigate the nature of the notification. The early detection makes it possible to eliminate any issues proactively, without impacting on operations.
Here we are! Service is just the beginning. Whether you need consulting, installation, start-up, maintenance, help desk services, training or lifecycle management we deliver everything under one umbrella. Quality service management provided by highly qualified staff 365 days a year, 24 hours a day. We are here to serve you whenever you need us. To do this, we have access to a wide array of diagnostic tools so that we can provide support to you when you need us the most. Thanks to this state-of-the art technology we are in a position to diagnose and eliminate numerous issues before they can cause any interruption to your stations operations.
over many years of working with these tools. Upon request we offer personally tailored training courses that can be delivered in the classroom or at your premises.
Help Desk If you have any questions or operational issues in the practical use of our solutions, our service hotline team will be pleased to assist you. Our help desk team have the facility to access systems remotely in order to locate the root cause of any issues to provide full resolution. The majority of all calls are directly resolved this way.
If an issue cannot be resolved as a result of this remote intervention, a work order is immediately generated, which is sent directly to our technicians mobile device. Alarms sent from pumps and other forecourt devices are also recorded and can be transferred to other contractors.
Territory wide fi eld service We regularly train our service technicians on our systems. Consequently, they are always familiar with the latest technology and can provide the best possible intervention services. Every service vehicle is replenished with the most important spare parts, so that first time fix is achieved at every opportunity. To make our assignment planning even more efficient and to ensure that our service technicians can get to our customers in the shortest possible time, we have equipped all of our service vehicles with state-of-the art GPS technology. Consequently, our dispatchers are always aware of the current location of all service technicians and can direct them to your location as quickly as possible. This also allows us to plan and co-ordinate maintenance and repair assignments more efficiently.
Software update service All required software updates are distributed through our download server. On occasion, this happens overnight. Depending on the type and scope of the update, manual interventions are not required. This means there is no impact on daily operations.
Our planning and analysis tools enable preventative maintenance programmes e.g. the preventative replacement of components or required updates. Essential maintenance work can be performed during times when it does not have an adverse impact on your business and can consequently be reduced. 17
Sign of Life We monitor the heartbeat of your systems. Proactively responding to any system issues before they impact on the operational efficiency of your business. This is particularly critical for automated systems and unmanned stations. Maximum availability = more sales = optimised profit. Highlights at a glance Services
Project planning for rollouts Installation, maintenance and repair services Assignment optimisation thanks to modern GPS technology Training centre Remote service Early detection Sign of Life Lifecycle management
Lifecycle Management We monitor every component throughout its entire lifecycle. As a result, we are in a position to collect this data and use it to continuously improve our performance. This translates into even more reliable hardware and software.
The system integrator Scheidt & Bachmann
We set the world in motion:
System integrators for a mobile world
Signalling systems
Petrol station systems
Scheidt & Bachmann
Fare collection systems
Leisure centre systems
Parking systems
Parking and leisure centre systems
From the ticket machine to the fuel pump, from the turnstile to the level crossing Scheidt & Bachmann technology surrounds us keeping people in motion day by day, we
Signalling systems Fare collection systems
consistently think systematically.
We develop, produce, distribute and maintain systems for multi-storey car park and leisure facilities, for stadiums and trade fairs, as well as systems for signal engineering, fare collection management and petrol stations, split into four
Petrol station systems
largely independent fields of distribution.
We always stay true to our philosophy: We systematically introduce innovative processes so that our customers are always one step ahead.
Scheidt & Bachmann GmbH Breite Strasse 132 41238 Moenchengladbach Germany Phone +49 2166 266-321 Fax +49 2166 266-341 [email protected] www.scheidt-bachmann.com
2626GB/1-1209/1500 Subject to changes, misprints, errors and technical changes expected.
