Glen R.
Zaugg
LinkedIn: http://www.linkedin.com/in/glenzaugg Web Portfolio: http://www.glenzaugg.info M: 801-319-7517 Lindon, UT 84042 Email: [email protected]
CEO / President / COO / Executive Director
Drive financial and performance improvements for highly-regulated healthcare organizations through rich experience in finance, business development, operations, and customer service. Develop strategies to meet and exceed bottom-line objectives. Practiced in analyzing operations, identifying opportunities, and implementing processes that boost ROI. Translate vision into concepts into services to meet needs of rapidly changing adolescent population. Eager for new challenges in dynamic business environment through expertise in: Core Qualifications Business Development Strategic Planning Financial Management Team Leadership
Operations Management
EXECUTIVE EXPERIENCE
National Association of Therapeutic Schools and Programs, Bethesda, MD 20112013 President Provided executive leadership for 17-member board of national association representing 300+ programs, schools, and individuals providing treatment to more than 4,600 clients across North America. Elected to BOD by membership, then Vice President/President Elect in 2010, and President in 2011-2013. Supervised Executive Director 14% annual revenue increase and expansion of member services realized during presidency. Organized and held summit meeting with leaders from 17 national organizations. Heritage Behavioral Health Systems Inc. / Heritage Schools, Inc., Provo, UT 19932013 President & CEO, (20082013) Oversaw all day-to-day business, financial, and operations activities with 350 employees, three-member executive board, and staff of seven for private, 501(c)(3), 168-bed, sub-acute psychiatric residential treatment center for adolescent boys and girls age 12-17. Financial Improvement $750,000 (5%) cost reduction reached in 2009, maintained $500,000 reserve fund, and sustained positive cash flow, while keeping LOC debt at zero. $25,000 raised for scholarships in 2009 at first fundraising gala; 11% increase in net funds achieved in 2010 and 2011, 38% cost reduction, and more than 100% net funds increased reached in 2012. 49.5% of 50% goal raised to cover 2012 cost of Performing Arts programs; increased revenue 50%; and reduced costs 27% with 49% total net saving. $300,000 saved in first-year after internal hiring of new food services director. Business Development 15% average increase in referrals from new and existing sources realized by solidifying relationships with more than 60 school districts, changing programs, renewing contracts, and becoming top-tier contractor. 14% annual revenue increase and expanded member services attained leading BOD in transformation of organization, focusing on goals, increasing conference sponsorships, and weekly calls with Executive Director. Executive Leadership Revamped centers treatment program to align with mission, vision, company values, and the team authored and published new workbook used exclusively in program. Created and chaired ongoing strategic planning committee of governing board members and executives. Exceeded expected annual net performance every year during term as CEO.
Glen R. Zaugg
Heritage Behavioral Health Systems Inc. / Heritage Schools, Inc., Provo, UT
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Chief Operating Officer, (20042008) Elected to oversee company operations, development, fundraising, and construction. Collaborated with CEO on executive-level decision-making and acted on behalf of CEO during his absence. Managed $20 million in three simultaneous construction projects to build 30,000 SF performing arts center, 12,000 SF indoor swimming pool, and 15,000 SF office building. Collaborated with architect in designs, approved construction budgets, monitored contractors, and approved changes. Heritage Behavioral Health Systems Inc. / Heritage Schools, Inc., Provo, UT Chief Financial Officer, (19932004) Recruited to serve on Executive Team and manage all financial affairs, company insurance, oversee business operations, and administer employee benefits plans, health insurance, and workers comp. Opened market in Alaska that generated 30 new clients annually by volunteering to maintain and develop new markets and travel nationwide to meet with new and existing market leaders. Turned net loss to net gain in one year after implementing budgets and converting outside accounting services to computerized in-house system that gained control of spending. Saved company from hostile sell off by partner by providing advice in restructuring as non-profit and securing $3.2 million in financing for non-profit buyout and conversion.
Early Career Position
Controller, Sundance Resort, Sundance, UT (19861993)
EDUCATION
MBA, Business Administration, University of Phoenix, Provo, UT BS, Accounting, Southern Utah University, Cedar City, UT
AFFILIATION
National Association of Therapeutic Schools and Programs (NATSAP) Past President, President, Director, Member Rotary International President, Provo, Utah Club Member since 2004
