Amadeus

Automated Refunds

Quick Guide

Prepared by: Abdu Al-Bura’i Amadeus Yemen

22MAR09
Before Starting

1- We will process the following refunds scenarios in Cryptic Mode, Please be sure that
Graphic Mode is not active. To do that see below:

2- There are two kinds of ticketing:

a- Normal Ticketing ( with published fare )
b- Net Remit Ticketing ( with net fare )
3- To cancel the refund process use the entry ( TRFIG )
4- For more information refer to the help pages HE TRF

Amadeus Yemen Prepared by: Abdu Al-Bura’i

22MAR09 Page 2
First: Full Refund ( Normal & Net Remit Ticket )- Cryptic Mode

Note: The following steps can be implemented for both tow kinds.

TKT-6352589646895 RCI- 1A LOC-4V5SX7

OD-ADEADE SI- FCMI-1 POI-SAH DOI-21FEB09 IOI-00057621
1.REFUND/FULL ADT ST
1 OADE IY 0405 V 27FEB 2000 OK VYM2M O 27APR 20K
2 XSAH IY 0600 V 28FEB 0015 OK VYM2M O 27APR 20K
3 OCAI IY 0749 V 06MAR 1540 OK VYM2M O 27APR 20K
4 XSAH IY 0854 V 07MAR 1930 OK VYM2M O 27APR 20K
ADE
FARE N YER 55468 P YER 56600
TAX YER 14925YR
TAX YER 30CQ
TAX YER 10786XT
TOTAL YER 81209 YER 82341
/FC ADE IY X/SAH IY CAI M142.21IY X/SAH IY ADE M142.21NUC284.42E
ND ROE199.000000XT1393YE1415VF1794JK2985QH199EQ3000VD
FE NONEND/NONRER MSSAHIYDFEB09
FP CASH
FT EEDFH
NET REPORTING IT/BT

Ø TRF635-2589646895 Start and Open the Refund Record

REFUND RECORD AGT-00057621 AB/25FEB09 F TKT-Y

NM NAME REFUND/FULL
I ISSUED 21FEB09
D1 DOCUMENT 635 2589646895 5 CPNS 1234 <<<<< Ticket coupons that will be refunded

F FARE PAID YER 56600

U FARE USED 0
FARE REFUND 56600
TP TAX PAID 25741
XT TAX REFUND 25741 >TRFT
REFUND TOTAL 82341

FM COMMISSION 3883 7.00P

NF NET REFUND NR 55468
FP1 CASH 81209

S ITINERARY INTERNATIONAL
TC TOUR CODE EEDFH

Amadeus Yemen Prepared by: Abdu Al-Bura’i

22MAR09 Page 3
 Ø TRFU/CP1990A Insert the cancelation Penalty amount to be 1990,
(A) = amount

REFUND RECORD AGT-00057621 AB/25FEB09 A TKT-Y

NM NAME REFUND/FULL
I ISSUED 21FEB09
D1 DOCUMENT 635 2589646895 5 CPNS 1234

F FARE PAID YER 56600

U FARE USED 0
FARE REFUND 56600
CP CANX FEE 1990 3.52P
TP TAX PAID 25741
XT TAX REFUND 25741 >TRFT
REFUND TOTAL 80351

FM COMMISSION 3883 7.00P

NF NET REFUND NR 55468
FP1 CASH 79219

S ITINERARY INTERNATIONAL
TC TOUR CODE EEDFH

Ø TRFP Process the refund

OK - REFUND PROCESSED

Amadeus Yemen Prepared by: Abdu Al-Bura’i

22MAR09 Page 4
Second: Partial Refund ( Net Remit Ticket )- Cryptic Mode

TKT-6352589642452 RCI- 1A LOC-ZF76K2

OD-SAHSAH SI- FCMI-Z POI-SAH DOI-01FEB09 IOI-00057621
1.PARTIAL/REFUND NET ADT ST
1 OSAH IY 0825 V 06FEB 1015 OK VYM2M F 06APR 20K
2 OKWI IY 0824 V 01APR 1940 OK VYM2M O 06APR 20K
SAH
FARE N YER 59267 P YER 60477
TAX YER 13930YR
TAX YER 3000VD
TAX YER 5083XT
TOTAL YER 81280 YER 82490
/FC SAH IY KWI151.95IY SAH151.95NUC303.90END ROE199.000000XT10CQ
1393YE1512VF1493KW398IU277GZ
FE NONEND/NONRER MSSAHIYDJAN09
FP CASH
FT EIBFG
NET REPORTING IT/BT

Ø TRF635-2589642452 Start and Open the Refund Record

REFUND RECORD AGT-00057621 AB/24FEB09 F TKT-Y
NM NAME PARTIAL/REFUND NET
I ISSUED 01FEB09
D1 DOCUMENT 635 2589642452 3 CPNS 0200

F FARE PAID YER 60477

U FARE USED 0
FARE REFUND 60477
TP TAX PAID 22013
XT TAX REFUND 22013 >TRFT
REFUND TOTAL 82490

FM COMMISSION 4149 7.00P

NF NET REFUND NR 59267
FP1 CASH 81280

S ITINERARY INTERNATIONAL
TC TOUR CODE EIBFG

Ø TRFU/U41000 Update the Fare Used

REFUND RECORD AGT-00057621 AB/24FEB09 L TKT-Y
NM NAME PARTIAL/REFUND NET
I ISSUED 01FEB09
D1 DOCUMENT 635 2589642452 3 CPNS 0200

F FARE PAID YER 60477

U FARE USED 41000
FARE REFUND 19477
TP TAX PAID 22013
XT TAX REFUND 22013 >TRFT
REFUND TOTAL 41490

FM COMMISSION 4149 7.00P

NF NET REFUND NR 59267
FP1 CASH 81280

S ITINERARY INTERNATIONAL
TC TOUR CODE EIBFG
INVALID NET FARE AMOUNT

Amadeus Yemen Prepared by: Abdu Al-Bura’i

22MAR09 Page 5
 Ø TRFU/NF Remove the Net Refund Field
Note: When you remove the net refund the fare paid amount will be replaced automatically
by the net fare amount.

REFUND RECORD AGT-00057621 AB/24FEB09 M TKT-Y

NM NAME PARTIAL/REFUND NET
I ISSUED 01FEB09
D1 DOCUMENT 635 2589642452 3 CPNS 0200

F FARE PAID YER 59267

U FARE USED 41000
FARE REFUND 18267
TP TAX PAID 22013
XT TAX REFUND 22013 >TRFT
REFUND TOTAL 40280

FM COMMISSION 4149 7.00P

FP1 CASH 40280

S ITINERARY INTERNATIONAL
TC TOUR CODE EIBFG

Ø TRFT Display the refundable tax record

REFUNDABLE TAXES
PARTIAL/REFUND NET
635 2589642452 - 452
UNUSED TAXES
----------------------------------------------------------------
T1 13930.00 YR
T2 3000.00 VD
T3 10.00 CQ
T4 1393.00 YE
T5 1512.00 VF
T6 1493.00 KW
T7 398.00 IU
T8 277.00 GZ

REFUNDABLE TAX TOTAL YER 22013 XT

Ø TRFU/TU1-6965 Update the YR tax after deducting the used

amount

REFUNDABLE TAXES
PARTIAL/REFUND NET
635 2589642452 - 452
UNUSED TAXES
----------------------------------------------------------------
T1 6965.00 YR
T2 3000.00 VD
T3 10.00 CQ
T4 1393.00 YE
T5 1512.00 VF
T6 1493.00 KW
T7 398.00 IU
T8 277.00 GZ

REFUNDABLE TAX TOTAL YER 15048 XT

Amadeus Yemen Prepared by: Abdu Al-Bura’i

22MAR09 Page 6
 Ø TRFU/TX2-5 Delete the used taxes 2,3,4 and 5

REFUNDABLE TAXES
PARTIAL/REFUND NET
635 2589642452 - 452
UNUSED TAXES
----------------------------------------------------------------
T1 6965.00 YR
T2 1493.00 KW
T3 398.00 IU
T4 277.00 GZ

REFUNDABLE TAX TOTAL YER 9133 XT

Note: after updating and deleting the taxes the system will calculate the refundable taxes total
automatically

Ø TRF Return back and Redisplay the refund record

REFUND RECORD AGT-00057621 AB/24FEB09 M TKT-Y

NM NAME PARTIAL/REFUND NET
I ISSUED 01FEB09
D1 DOCUMENT 635 2589642452 3 CPNS 0200

F FARE PAID YER 59267

U FARE USED 41000
FARE REFUND 18267
TP TAX PAID 22013
XT TAX REFUND 9133 >TRFT
REFUND TOTAL 27400

FM COMMISSION 4149 7.00P

FP1 CASH 27400

S ITINERARY INTERNATIONAL
TC TOUR CODE EIBFG

Ø TRFP Process the refund

OK - REFUND PROCESSED

Amadeus Yemen Prepared by: Abdu Al-Bura’i

22MAR09 Page 7
Third: Partial Refund ( Normal Ticket )- Cryptic Mode

TKT-1762589642476 RCI- 1A LOC-24Q628

OD-SAHSAH SI- FCMI-1 POI-SAH DOI-07FEB09 IOI-00057621
1.REFUND/PARTIAL NORMAL ADT ST
1 OSAH EK 0962 B 09FEB 1015 OK BEE3MYE1 F 09MAY 20K
2 XDXB EK 0362 B 10FEB 1055 OK BEE3MYE1 F 09MAY 20K
3 OCAN EK 0363 B 06MAR 2345 OK BEE3MYE1 O 12FEB09MAY 20K
4 XDXB EK 0961 B 07MAR 0710 OK BEE3MYE1 O 12FEB09MAY 20K
SAH
FARE F YER 189058
TAX YER 3000VD
TAX YER 10CQ
TAX YER 8739XT
TOTAL YER 200807
/FC SAH EK X/DXB EK CAN475.02EK X/DXB EK SAH475.02NUC950.04END R
OE199.000000XT1393YE4727VF2619CN
FE NON END/VALID ON EK ONLY
FP CASH
FT RETSAE

Ø TRF176-2589642476 Start and Open the Refund Record

REFUND RECORD AGT-00057621 AB/25FEB09 F TKT-Y

NM NAME REFUND/PARTIAL NORMAL
I ISSUED 07FEB09
D1 DOCUMENT 176 2589642476 0 CPNS 0034

F FARE PAID YER 189058

U FARE USED 0
FARE REFUND 189058
TP TAX PAID 11749
XT TAX REFUND 11749 >TRFT
REFUND TOTAL 200807

FM COMMISSION 13234 7.00P

FP1 CASH 200807

S ITINERARY INTERNATIONAL
TC TOUR CODE RETSAE

Ø TRFU/U143006 Update the Fare Used

REFUND RECORD AGT-00057621 AB/25FEB09 L TKT-Y

NM NAME REFUND/PARTIAL NORMAL
I ISSUED 07FEB09
D1 DOCUMENT 176 2589642476 0 CPNS 0034

F FARE PAID YER 189058

U FARE USED 143006
FARE REFUND 46052
TP TAX PAID 11749
XT TAX REFUND 11749 >TRFT
REFUND TOTAL 57801

FM COMMISSION 3224 7.00P

FP1 CASH 57801

S ITINERARY INTERNATIONAL
TC TOUR CODE RETSAE

Amadeus Yemen Prepared by: Abdu Al-Bura’i

22MAR09 Page 8
 Ø TRFT Display the refundable tax record

REFUNDABLE TAXES
REFUND/PARTIAL NORMAL
176 2589642476 - 476
UNUSED TAXES
----------------------------------------------------------------
T1 3000.00 VD
T2 10.00 CQ
T3 1393.00 YE
T4 4727.00 VF
T5 2619.00 CN

REFUNDABLE TAX TOTAL YER 11749 XT

Ø TRFU/TX1-4 Delete the used taxes 2,3 and 4

REFUNDABLE TAXES
REFUND/PARTIAL NORMAL
176 2589642476 - 476
UNUSED TAXES
----------------------------------------------------------------
T1 2619.00 CN

REFUNDABLE TAX TOTAL YER 2619 XT

Ø TRF Return back and Redisplay the refund record

REFUND RECORD AGT-00057621 AB/25FEB09 M TKT-Y

NM NAME REFUND/PARTIAL NORMAL
I ISSUED 07FEB09
D1 DOCUMENT 176 2589642476 0 CPNS 0034

F FARE PAID YER 189058

U FARE USED 143006
FARE REFUND 46052
TP TAX PAID 11749
CN TAX REFUND 2619 >TRFT
REFUND TOTAL 48671

FM COMMISSION 3224 7.00P

FP1 CASH 48671

S ITINERARY INTERNATIONAL
TC TOUR CODE RETSAE

Ø TRFP Process the refund

OK - REFUND PROCESSED

Amadeus Yemen Prepared by: Abdu Al-Bura’i

22MAR09 Page 9
How to reprint the Refund Notice

1- TRF635-2589643010 Display the document list

MATCHING DOCUMENT NUMBERS LIST

NUMBER - 635 - 2589643010

------------------------------------------------------------
SEQ TYPE STATUS PASSENGER NAME OFFICE REFUND NUMBER
------------------------------------------------------------
01 SALE CS ALSAMEEI/ABDULH SAH1A0980
02 REFD RD ALSAMEEI/ABDULH

2- TRF/I-2 Display the item that its type is REFD

REFUND RECORD 635 2589643010 2 AGT-00057621 AB/28FEB09 M TKT-N

NM NAME ALSAMEEI/ABDULHAKIMMR
I ISSUED 06JAN09
D1 DOCUMENT 635 2589643010 1 CPNS 0200

F FARE PAID YER 27160

U FARE USED 13580
FARE REFUND 13580
XT TAX REFUND 610 >TRFT
REFUND TOTAL 14190

FM COMMISSION 407 3.00P

FP1 CASH 14190

S ITINERARY DOMESTIC
TC TOUR CODE BAGBH

3- TRFP Reprint the refund

OK - REFUND REPRINTED

Amadeus Yemen Prepared by: Abdu Al-Bura’i

22MAR09 Page 10