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Site Failure Note

This document is a site failure note used to record information about faulty equipment being returned. It includes fields to document the date and location the equipment was replaced, product details, descriptions of the fault and failure, diagnostic codes, and a selection of pre-defined fault descriptions. The specific example provided documents a faulty radio unit with a functional failure.

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165 views

Site Failure Note

This document is a site failure note used to record information about faulty equipment being returned. It includes fields to document the date and location the equipment was replaced, product details, descriptions of the fault and failure, diagnostic codes, and a selection of pre-defined fault descriptions. The specific example provided documents a faulty radio unit with a functional failure.

Uploaded by

dilankasilva
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Site Failure Note Must be Returned/Packed with Faulty Unit

Date Replaced at Site (YYYY-MM-DD) Product Number R-tate Serial Number Type of Node/System
Fault Situation (tick one of below boxes) Fault Category (tick one of below boxes) Unit Failure (tick one of below boxes) LED Status (tick one of below boxes)
1. In operation (temp = 0-35C) 1. Stable failure 1. Red LED lit
2. In operation (temp > 35C) 2. Mechanical damage, cannot be installed 2. Intermittent failure 2. Red LED flashing
3. In operation (temp < 0C) 3. Installation damage 3. Cyclic failure (repeated after time) 3. Yellow LED lit
4. Installation in normal rollout 4. Transport, packing material damaged 4. Statistical/KPI failure 4. Yellow LED flashing
5. Installation in upgrade/extension 5. Wrong quantity 5. Failure remains after hard reset 5. Green LED lit
6. Software upgrade of node/product 6. Wrong product 6. Fault remains after power Off/On 6. No LED lit
7. Redeployment of used equipment 7. Suspected/Pro-active replacement
8. Other, describe below 8. Other, describe below 8. Other, describe below 8. Other, describe below
Fault Code/Alarm ID/Slogan (info from NOC) Fault Description Failure Verified Only Replacement CSR/Work Order Reference
No Yes No Yes
Pre-Defined Fault Descriptions, Tick Only One Fault Description Below
Dead On Arrival (DOA) Fault Descriptions MINILINK Fault Descriptions Radio (GSM) Fault Descriptions Generic Products Fault Descriptions
1. DOA, wrong product 1. BER 1. RF loop test fault 1. Software cannot be loaded
2. DOA, water damage 2. Hardware error 2. PA saturation 2. Power problem
3. DOA, mechanical damage 3. HCC 3. Synchronization/link failure
4. DOA, connectors damage 4. LOS (Loss of Signal) 4. TX failure
5. DOA, cosmetic/appearance 5. RCC 5. RX path imbalance/VSWR
6. DOA, no power/do not power up 6. RX frequency 6. TX/RX Communication Fault
7. DOA, software cannot be loaded 7. TX frequency 7. Software cannot be loaded
8. DOA, unit fails installation diagnostic 8. RF input level 8. Power supply problem 8. Unit returned as confirmed OK
9. DOA, node/system fails diagnostic 9. RF output level 9. High temperature 9. Unit returned as unused
0. DOA, generate alarm 0. RX AFC 0. Other, describe below 0. Other, describe below
No Pre-Defined Fault Description applicable, Service Technician to describe below with free text using capital letters in English:
LZF 084 84/1 R3A
1. Functional failure
Select correct fault description below

UKL40162/15HP N/A A2310AU3G8 RADIO UNIT/RAU 18/15

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