TIFFANY ZHANG
[email protected] 408-375-3871
PROGRAM MANAGEMENT |PROJECT MANAGEMENT | BUSINESS OPERATIONS SERVICE SUPPORT
Talented and educated in project management, program management and business operations support. Dynamic
professional skilled in localization, pre-sale and post-sale activities, inventory control, sales operations, logistics, and
merchandise returns and repairs. Bilingual in English and Mandarin Chinese; thrive in deadline and teamwork driven.
Core competencies:
Project & Program Management
Cross-Functional Collaboration
Oracle Order Management
Strategic & Tactical Planning
Oral and Written Communication
Leadership & Team Building
Key Client Stakeholder Relations
Pre-Sales & Post-Sales Support
Sales Data Analysis & Reporting
Customer Database Management
EDUCATION AND SKILLS
Master of Business Administration (MBA) in Project Management, 2010
DEVRY UNIVERSITY, KELLER GRADUATE SCHOOL OF MANAGEMENT, San Jose, California
Bachelor of Business Administration in Marketing, 2002
SAN JOSE STATE UNIVERSITY, San Jose, California
Computer Skills & Certification
Proficient in Microsoft Outlook, Word, Excel, PowerPoint, MS Project, Pursuing PMP
EXPERIENCE HIGHLIGHTS
CISCO SYSTEMS-San Jose, California
4/2014-8/2014
Project Manager, ENG Operations PMO, Switching Engineering
Manage and support switching ENG HW projects to track master schedule and budget status to ensure key milestone
and deliverables are met and projects are performed within budget under waterfall methodology. Facilitate ENG &
Marketing Interlock meeting to ensure technical ideas are presented and communicated based on market trends.
Support 2K switching projects on resource allocation, material purchase, schedule and budget management to
ensure key milestones and major deliverables are achieved without delays
Facilitate communication in between engineering and marketing team to ensure technical ideas are presented
and information is exchanged.
CISCO SYSTEMS-San Jose, California
9/2012-7/2013
Project Manager, Localization, CCW Sales Enablement
Manage and drive multiple localization projects in Business Operations team to support CCW adoption. Monitor and
control project schedule and budget status to ensure the timeline is aligned with master schedule and localization
process runs effectively. Lead and follow up project status within cross-functional teams and stakeholders.
Key contributions:
Manage localization projects by working closely with content track leads to ensure each localization project
milestones and timelines are organized, stayed on track and delivered with high linguistic quality.
Lead and facilitate project meetings through WEBEX with regional (AMERI, EMEAR, APJC) stakeholders on
a regular basis to ensure deadlines are met. Drive localization projects to provide high quality localized
products and content while maximizing process and cost efficiently with PM methodology.
Achieved to shorten the training material localization timeline 40% more. Volunteer for Second Harvest Food
Bank to translate brochures and communication messages into Chinese language (on-going)
Continued
TIFFANY ZHANG
CISCO SYSTEMS-San Jose, California
Page 2
9/2011-7/2012
Program Manager, Material Management and Inventory Control, HW Engineering
Manage rack server engineering prototype programs and related projects in UCS; Monitor department budget and
project material status with ODM partner in Asia and CM partners in US. Responsible to manage and coordinate
engineering program inventory based on overall project Mfg schedule. Manage all logistics (incoming, outgoing)
Key Contributions:
Manage material purchases and inventory control using Oracle for multiple engineering projects within Cisco
UCS engineering group
Monitor project material and schedule status based on current project build plan to ensure projects deadlines
are achieved, and day-to-day functions of program and related projects take place as required. Act and drive
group communication and interactions via WEBEX daily.
Track engineering project budget by generating purchase requisition in Oracle and provide overview budget
summary to department manager.
ERICSSON San Jose, California
9/2010-2/2011
Business Support Analyst, Sales Operations
Conduct business analysis of key account deals Wins & Losses and business escalations in PAIB sales operation area.
Act as a main focal point for APAC business sales support teams. Assisted and coordinated on sales/marketing business
events
Key Contributions:
Conduct analysis on the impact and effectiveness of key business Wins- Losses and priority escalations to
overall sales operations program development.
Support overseas regional sales teams by providing product information, tracking shipment issues, getting
pricing/cost information and dealing with customer inquiries.
NEOPHOTONICS CORPORATION San Jose, California
1/2006 12/2008
Sales Administrator, Sales Operations
Provide pre-sales and post-sales business support and customer service. Facilitated communications between U.S. and
China sales support teams. Maintained and Coordinated order management functions, creating customer database,
verifying information, compiling shipping data, and communicating with customers for RMA. Generated customer
information, sales forecasting, backlogs, and shipment reports to support C level sales management and VP of sales
Key Contributions:
Improve transparency and communication flow by assisting in defining processes and procedures for $2M
Oracle implementation, which linked China facility globally with a single Oracle system.
Develop and build strong business relationship with external Tier customers as well as internal functional groups,
including finance, engineering, marketing, PM, production and logistics teams.
Handpick to assist in managing new accounts and existing accounts, obtained order commitments from other
customers and internal teams to ensure service on-time delivery.
DT RESEARCH, INC. San Jose, California
1/2003- 12/2005
Strategic Account Coordinator, Sales Operations
Support account managers and VP of sales in negotiations, sales, and service for major OEM accounts in U.S.,
European, and Asian markets. Responsible for RMA issues and external customer communications
Contribute to 50% increase in sales revenue by providing best-in-class customer service.
Coordinate and assist account management within sales teams to ensure order status, on-time shipment
deliverables and RMA to bring the customer service to the highest level
