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Some SD Tickets, LECI - ABAP, SAP, BenX AG, BenXBrain, Brain

The document discusses tickets in SAP support projects. Tickets refer to problems or issues reported by customers that support consultants need to address. Information provided includes the ticket lifecycle, priority levels, and an example ticket related to sales order creation.
Copyright
© © All Rights Reserved
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100% found this document useful (1 vote)
659 views7 pages

Some SD Tickets, LECI - ABAP, SAP, BenX AG, BenXBrain, Brain

The document discusses tickets in SAP support projects. Tickets refer to problems or issues reported by customers that support consultants need to address. Information provided includes the ticket lifecycle, priority levels, and an example ticket related to sales order creation.
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Home(index.do?onInputProcessing(brai_start))|SAPObject(index.do?

onInputProcessing(brai_object)&sysid=PI1&pgmid=R3TR&object=TRAN&obj_name=LECI&child_param=)|Thread(index.do?
onInputProcessing(brai_object_thread)&sysid=PI1&pgmid=R3TR&object=TRAN&obj_name=LECI&child_param=)|LECI
Transaction

LECIRegisterMeansofTransport/Visitor(/en/sap/transaction/LECIRegister
MeansofTransportVisitor.htm)
SeemoredetailsofthefoundSAPobjects:
AVAILABILITY(/en/sap/domain/AVAILABILITYAvailability.htm) CLIENT(/en/sap/domain/CLIENTClient.htm)
DELIVERY(/en/sap/domain/DELIVERYIndicatorDeliveries.htm) AVAILABILITY(/en/sap/dataelement/AVAILABILITYEmployee'savailabilitystatus.htm)
BILLING(/en/sap/dataelement/BILLINGContractusedaspointofdeliveryservice.htm)
GENERAL(/en/sap/dataelement/GENERALValuationofgeneralrelationshipinqualificationsnetwork.htm)
INCOMPLETE(/en/sap/dataelement/INCOMPLETEIndicatorincompleteauditstatisticsonly.htm)
MASTER(/en/sap/dataelement/MASTERABAP4mainprogram.htm) RADIX(/en/sap/dataelement/RADIXiSeriesTablefieldRADIX,precisionofnumericfie.htm)
TICKET(/en/sap/dataelement/TICKETTicket.htm) LECI(/en/sap/message/LECIBENXMARKET_BSPNOT_AVAILABLE.htm)
DELIVERY(/en/sap/table/DELIVERYReplicationTable.htm) PLANT(/en/sap/table/PLANTSequencetableforMRPunitsscopeofplanning.htm)
PROBLEM(/en/sap/table/PROBLEMProblemstructureforSequencing.htm) FS00(/en/sap/transaction/FS00GLacctmasterrecordmaintenance.htm)
LECI(/en/sap/transaction/LECIRegisterMeansofTransportVisitor.htm) LSMW(/en/sap/transaction/LSMWLegacySystemMigrationWorkbench.htm)
MM02(/en/sap/transaction/MM02ChangeMaterial&.htm) SPRO(/en/sap/transaction/SPROCustomizingEditProject.htm)
VA01(/en/sap/transaction/VA01CreateSalesOrder.htm)

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Nov0702

somesdtickets
07:14//RajuKulkarni
hi,
ThisisRaju.kulkarni,iwantsometicketswhichwilbeariseinsupportprojectandthosewilalsoaskininterviews,soanyoneofyouplshelpmeabttickets.
thanksandwithbestregards
yours
Raju.kulkarni</b>

DasknnteSieauchinteressieren
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04_08Ut7ZrbpbpMgsUmKkiMRkbJXiZE2CxMeDXEVAZPdSbiUDBcQ7wbhw6oASVyqij0LmlAT2MCAN
GZ0wbc2hEpZYYI4uWt6fr1WtjiJat0CfOyNMGO11ofcj3kKXFoRZC48ohz_hPr9YBDdYXwVrdC3EfNC8xbd2E1JmH9wvrG6TLpmHpBwzfuIViHW8r8Uw38c80twe1YuO8cCplhxL7I6G9S
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VTq3F9pPH9ltt806jnNjxP5DQiPBLeEV9qes1KJIIP868W1KmeNfdPy9Fa7otGL2Bp8OGg6hSmgMS_AWOlR_zeOePNw
BMpxl626BuTSCZI8NqmjlOrpaEbmHaWfrRtZ2zh6qw4_ztTt2tDM2A4MYdp
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Nov0702

Re:somesdtickets
07:18//ShesagiriG
<b>Hi
Makesmallsearchinsdnforumyoucanhavelotofstuffonthis
</b>
<b>Referbelowe.g</b>
Tickets(http://scn.sap.com/message/3399035#3399035)
Reg:Tickets(http://scn.sap.com/message/3807455#3807455)
REALTIMETICKETS(http://scn.sap.com/message/3857969#3857969)
Thespecifieditemwasnotfound.
HandlingticketsiscalledIssueTrackingsystem.TheerrorsorbugsforwardedbytheendusertothesupportteamareprioritizedunderthreeseviorityHigh,
MediumandLow.Eachandeveryseviorityasgotitstimelimitsbeforethatwehavetofixtheerror.
ThemainjobofthesupportingconsultantistoprovideassistanceonlinetothecustomerortheorganisationwhereSAPisalreadyimplementedforwhichthe
personshouldbeverystronginthesubjectandtheprocesswhichareimplementedinSAPattheclientsidetounderstand,toanalyse,toactuateandtogivethe
rightsolutioninrighttime.Thisisthejobofthesupportconsultant.
Theissuesorthetickets(problems)whicharearisedistakencareofonprioritybasisbythesupportteamconsultants.
Theworkprocessinsupportprojectsaregivenbelowforyourreference.
1.Thecustomerortheenduserlogsacallthroughanytoolorbymail(RADIX).
2.Eachoneofthesupportteamisapartofsupportgroup.
3.Wheneveracustomerlogsacallhe/shehastomentiontowhichworkgroup(byname).
4.OncethecallscametotheworkgroupthesupportconsultantortheteamneedtosendanIR(InitialResponse)totheuserdependinguponthepriorityofthe
calls.(Top,High,Med,Low,None)
5.Thentheerrorisfixed,debuggedbythesupportconsultantortheteam.ThenaftertestingproperlybygeneratingTR(TransportRequestthroughthebasis
admin)
6.Thenitisinformedtotheenduser/customer/superuseraboutthechangeswhichhavemovedtotheproductionserverbyCTSprocess.
Thesearetheprocess.Insummary,whatIunderstandisthatifanyconfigurationorcustomizationisrequiredtosolvetheissue,thentheconsultanthavetowork
onDEVClient,thentheenduserwilltestitintheQAclientandafterapprovaltheBASISconsultanthastotransportittothePRODUCTIONclient.
Anexample:
TicketsinSDcanbeconsideredastheproblemswhichtheenduserortheemployeeinthecompanyfacewhileworkingonR/3.Ticketsusuallyoccurduringthe
implementationoraftertheimplementationoftheproject.Therecanbenumerousproblemwhichcanoccurintheproductionsupportandapersonwhoisworking
inthesupporthastoresolvethoseticketsinthelimitedduration,everytickethastheparticulardeadlinealertsoyourresponsibilityistofinishitbeforethatdeadline.
Tobeginwith,weshouldgive"TICKET"toyoufornotknowingit.
Hereisanegofaticketraise:
Enduserisnotableto
1.CreateSalesorderforacustomerfromaNewplant,sinceshippingpointdeterminationisnothappened.(WithoutShippingpointthedocumentbecomes
INCOMPLETEandhewillnotbeabletoproceedfurtherlikeDELIVERY,BILLING).
Heraisesaticketandthepriorityissetinoneofthebelow:
1.Low2.Medium3.High.
Nowyouneedtosolvethisticket.YouwouldanalyzetheproblemandidentifythattheSPconfigurationhastobedoneforthenewplant.
YouwouldrequestatransportforDEVCLIENTtoBASIS.YoudothechangeandRequestonemoreTransporttoBASISforQAclient.TheEnduserwilltestthe
samebycreatingasalesorderforthenewplantandapproveit.
Finally,yourequestatransporttomovethechangestoPRODUCTION.OncethechangeisdeployedinproductiontheTICKETisclosed.WhatIhavegivenisa
smallexample.YouwouldgetsomerealissueswithseverityHIGHinyourdaydaysupport.

Nov0702

Re:somesdtickets
07:49//PraveenKumar.D
HiRaju,

BelowaretheRealTimeTickets
RewardIfHelpFull....
Tickets
IneedfewexamplesofrealtimeL1,L2angL3tickets.(2examplesforeachprioritywilldo).
Exampleslikeshippingpointdeterminationisnotdetermined...possiblereasonscouldbeshippingpointnotassignedinorgstructure,shippingpointdetermination
notmaintained(shippingcond+loadinggroup+plant)etc..
1.SomeonecomingbacktousthattheycannotcreateadeliverynoteforxyzcompanyorcannotuseVA01transaction.
SOL:Basicallyauthorizationissues...usuallyweanalysewhatrightshewouldrequireandpassonthesametobasisteamtogivetheadequateauthorization.
2.Sometimesendusersarenotcompletelyawareofthebusinessprocessleadingtonotperformingastepwhichisrequiredintheflowofmaterial/documentsand
surelyleadingerrorsinsubsequentsteps.
Weneedtofigureoutthesameandtakenecessaryactiontofixtheflowinsomecasesandsurelygettheusergearuptothecorrectprocess.
3.Inmanycaseswehavetoanalysewhyaparticulardocumentwasnotcreatedeithermanuallyorthroughautomatedprocess.Examplebelikewhythedelivery
documentcreationfailed?
4.Casesarealsoraisedrelatedtocustomizeddevelopmentwhereitdoesnotperformasrequiredlikeaparticularshouldhavebeeninthereportbutisnot
there..oranysortofbugsetc.
Itrequirestoanalysethedevelopmentandfindthecasueoftheissue.
5.Enhancements..theyusuallycontributethemostinsupportprojects.Ifeelinsoftwareindustrywecannothaveacompletespecification..somethingissurely
misinterpretedormissedout,whichisusuallyrealisedafterfewmonthsofgolive.Theyareusuallyclassifiedasenhancements..leadingtosmallmodificationsor
developments.
Case1:
Material:X
Plant:Y
StockinStorageLocationA:1Unit
StockinStorageLocationB:1Unit
SalesOrderN01111111111iscreatedagainststoragelocationA&
SalesOrderN02222222222iscreatedagainststoragelocationB&
InCase1
IamabletodoavailbilitycheckforBoththesalesorderasstocksareavailableinboththestoragelocation
InCase2
Carriedoutavailabilitycheckforsalesorder1111111111ShedulelinesweregeneratedagainststocksinStorageLocationA.
NowItransferthestockfromStorageAthrough309movementtosomeothermaterialnoZ
Problem/Issue.
SincenostockisavailbleinStorageA,SalesOrderwhichwascreatedforStorageApullsthestockfromstorageBforavailablitytopromise.
NowInthiscaseIamnotabletocarryoutavailabiltycheckforSalesOrder2222222222inspitehavingstocksinstorageBasithasbeenconfirmed/pulledby
salesorder1111111111.
Lookingforfollowingsolution.
[1]IdontwantAvailabilitycheckatPlantlevelIneedatStorageSectionLevel.
[2]Assoonas309movementiscarriedoutorstockismovedouttoanyotherstorageorPlantthenShedulelinesforSalesOrder1111111111shouldgetdeleted
automaticallyasthematerialinstoragelocationisnomoreavailable.
Solution:
ATPatSLlevel,youneedtoinserttheSLatitemlevelofthesalesorder.Thiswillrestrictthesearch.
2.ForautomaticrecheckofATP,IcansuggestabatchjobofV_V2transaction.
Case2:BackOrder
1.Whenasalesorderiscreatedbyenduserthereisnomaterialavailable.
Icheckedthisbycheckingschedulelinetheconfirmedquantityshows0qtyatscheduleline.
Soln:Backorderprocessing
LogisticsSDsalesEnvironmentbackordersbackorderprocessingentersalesordernumber
2.ENDUSERGOTAPROBLEMWHENCREATINGASALESORDERFORMAKETOORDER
QUANTITYENTEREDINSALESORDERISNOTPICKEDAUTOMATICALLYANDISALSONOTPICKEDWHENENTEREDMANUALLY
SOLN:SOLVEDBYGOINGTOMM02SALES/GENERALPLANTVIEW
CHANGEAVAILABILITYCHECKTOINDIVIDUALREQUIREMENT(02)FROMDAILYREQUIREMENT(01)INMATERIALMASTER
3.IntheclientsitecompleteSAPsystemgotstruckbygivingerror:shortdump
Whencreatingasalesorderitdidntallowmetosaveanyorder
Soln:Isolveditfirstbygoingtolt22andcametoknowitsduetoshortdump
CausedbyS687Infostructure
Gotoimg>logisticsgeneral>logisticsdatawarehouse>updating>updatingcontrol>Activateupdatechhosesalesanddistibution
doubleclickonurinfostructureradiobuttonandselectasynchronousonly

synchronousisnotrecommended.
Heres687isselectedsynchronouswhichgavetheerror.
4.Whencustomerreturnedgoods.clientwanttomakeagatepassbywhichucantrackthematerialreturnedorreceived
Soln:GotoTcodeLECIandenterthedetailsaboutthetruckliketime,licenceplate,driverandsave&printit.
Therecouldbemanysuchcases.
HandlingticketsiscalledIssueTrackingsystem.TheerrorsorbugsforwardedbytheendusertothesupportteamareprioritizedunderthreeseverityHigh,
MediumandLow.Eachandeveryseverityasgotitstimelimitsbeforethatwehavetofixtheerror.
ThemainjobofthesupportingconsultantistoprovideassistanceonlinetothecustomerortheorganizationwhereSAPisalreadyimplementedforwhichthe
personshouldbeverystronginthesubjectandtheprocesswhichareimplementedinSAPattheclientsidetounderstand,toanalyze,toactuateandtogivethe
rightsolutioninrighttime.Thisisthejobofthesupportconsultant.
Theissuesorthetickets(problems)whichareraisedistakencareofonprioritybasisbythesupportteamconsultants.
Theworkprocessinsupportprojectsaregivenbelowforyourreference.
1.Thecustomerortheenduserlogsacallthroughanytoolorbymail(RADIX).
2.Eachoneofthesupportteamisapartofsupportgroup.
3.Wheneveracustomerlogsacallhe/shehastomentiontowhichworkgroup(byname).
4.OncethecallscametotheworkgroupthesupportconsultantortheteamneedtosendanIR(InitialResponse)totheuserdependinguponthepriorityofthe
calls.(Top,High,Med,Low,None)
5.Thentheerrorisfixed,debuggedbythesupportconsultantortheteam.ThenaftertestingproperlybygeneratingTR(TransportRequestthroughthebasis
admin)
6.Thenitisinformedtotheenduser/customer/superuseraboutthechangeswhichhavemovedtotheproductionserverbyCTSprocess.
Thesearetheprocess.Insummary,whatIunderstandisthatifanyconfigurationorcustomizationisrequiredtosolvetheissue,thentheconsultanthavetowork
onDEVClient,thentheenduserwilltestitintheQAclientandafterapprovaltheBASISconsultanthastotransportittothePRODUCTIONclient.
Anexample:
TicketsinSDcanbeconsideredastheproblemswhichtheenduserortheemployeesinthecompanyfacewhileworkingonR/3.Ticketsusuallyoccurduringthe
implementationoraftertheimplementationoftheproject.Therecanbenumerousproblemswhichcanoccurintheproductionsupportandapersonwhoisworking
inthesupporthastoresolvethoseticketsinthelimitedduration,everytickethastheparticulardeadlinealertsoyourresponsibilityistofinishitbeforethatdeadline.
Tobeginwith,weshouldgive"TICKET"toyoufornotknowingit.
Hereisanegofaticketraise:
Enduserisnotableto
1.CreateSalesorderforacustomerfromanewplant,sinceshippingpointdeterminationisnothappened.(Withoutshippingpointthedocumentbecomes
INCOMPLETEandhewillnotbeabletoproceedfurtherlikeDELIVERY,BILLING).
Heraisesaticketandthepriorityissetinoneofthebelow:
1.Low2.Medium3.High.
Nowyouneedtosolvethisticket.YouwouldanalyzetheproblemandidentifythattheSPconfigurationhastobedoneforthenewplant.
YouwouldrequestatransportforDEVCLIENTtoBASIS.YoudothechangeandRequestonemoreTransporttoBASISforQAclient.TheEnduserwilltestthe
samebycreatingasalesorderforthenewplantandapproveit.
Finally,yourequestatransporttomovethechangestoPRODUCTION.OncethechangeisdeployedinproductiontheTICKETisclosed.WhatIhavegivenisa
smallexample.YouwouldgetsomerealissueswithseverityHIGHinyourdaydaysupport.
RealTimeExperience:
1.BillingDocumentnotreleasedtoAccounting.
Theerrorwasduetomaterialmasternotmaintainedappropriately.Thescenariowasanalysed&theresultwasifProfitCentreismaintained,butMRPtypeisnot
maintained,itdoesnorreleasesBillingdocumenttoaccountinginsomecases.Itisstrange,butyes,itstrue.Therewerearound8590invoice&ideallythe
solutionwouldbecancellingInvoice,ReversingPGI,Cancellingthedelivery&cancellingorder&redoeverythingagainafterrectifyingMaterialmaster.Thiswas
happeningfor2materialMasternewlycreated.Butweselectedalternativeroutei.einDebugmode,weforcedtheprofitcenterinbillingdocument&thenit
releasedtoaccounting.
2.SalesOrderincomplteforMaterialAvailabilityDate,ActualDeliverydate&soon..............
Thiswasanotherclassiccasewherethiswasodd.Iverified&wasclearthatincompletionloghasnoproblem&thesearenotincludedinincompletionlog.This
againwasanmasterdataissue.ThereasonwasAvailablityCheckwasnotmaintainedinMaterialMaster&Ihadspend3daysanalysingconfiguration,before
checkingmaterialmasterdata.ItwasalearningthatIshouldhavecheckedthemasterdataalso,ashoweverexpertanusermaybe,evenheishuman&can
makeerror.
3.CommonerrorinannewimplementationprojectwithusersnewtoSAPisBillingisnothappening.
ThehighestpossiblityisPGInotdoneorBillingdocumentalreadycreated,butoverlookedbyuserinhurry.Thebestsolutiuonistotraintheendusertocheckthe
documentflow,beforebringingitasaissue.
4.ModificationinPricingProcedureCalculationoradditionofnewconditiontype.
Thisisverysubjectivetoclientsrequirement&notpossibletoexplainithere.
Regards....
PraveenKumar.D

Nov0702

Re:somesdtickets

07:56//SophiaXavier
HiRaju,
IwouldliketoaddonafewpointstothisbygivingyouafewrealtimeexamplesofSDticketsraisedbyusers.
1.TosetupaIntercompanyflowbetweenaexistingplantandnewSalesOrg.
2.TodoaMasterdatauploadi.eCustomerMasterChanges,PriceMaster.
3.FormIssues:Formsnotprintingtotherightinput/outputtrayduetomissingtableentries.Certaintextnotprintingintheform.Thismaybeduetousererrorsordue
totechnicalissues.
4.Invoicehasbeencreatedbuttheaccountpostingshasnothappened.
5.AltogetheranewrequirementfordevelopmentofanewSDReportforeg:OpenSalesorderReportspecificforConsignmentetc.
6.WrongcalculationintheInvoice.Mightbeduetousererrors.
7.UpdateterminationduringupdationofcertainSDdocuments.Requiresprobingintotheprocedureinwhichtheuserhasdonethechanges.
Hopethishelps.
Regards,
SophiaXavier

Nov0702

Re:somesdtickets
07:59
HiFriend,
Therearemanyticketsyougetonasupportproject.Iamgivingyouafewexamples:
1.BillingDocumentnotreleasedtoaccounting/Accountsdetermination:
Toresolvetheerror,youcananalyzeaccountdeterminationinthebillingdocument.Process:
GotoT.Code:VF02&EnterInvoicenumber
Next(Onthetopmoststrip)gotoEnvironment
Next(SelectEnvironment)gotoAccountdetermination
Next(InAccountDetermination)selectRevenueAccountDetermination(firstoption)
ThiswilllistalltheconditiontypesintheBillingdocument&analyzeeachcondition&checkforwhichG/Laccountsisnotdetermined.
1.VKOAnotmaintainedforrequiredcombination
Solution:MaintainthecombinationinVKOA.
2.AccountAssignmentofCustomer/materialnotmaintainedinCustomer/MaterialMaster(IfmaintainedincombinationinVKOA).
Solution:
Option1(Standardsolution):
step1:CancelBillingDocument>ReversePGI>cancelDelivery>CancelSalesOrder
step2:MaintainCustomermaster/MaterialMastercorrectly.
step3:RecreatesalesOrder>Delivery>PGI>Invoicing.
Option2:
ForcetheAccountAssignmentGroupofCustomer/MaterialthroughDebuginchangemodeofBillingdocument,whichwillreleaseBillingDocumenttoAccounting.
3.AccountKeynotmaintainedinPricingProcedure:
Impact:Thismaycreateaccountingdocument,butifconditiontype,whicharetobepostedtoaccount,butdonothaveaccountkeymaintainedinpricing
procedure,itwillnotbeposttherelevantconditiontypetoG/Laccount.
4.BillingDocumentnotbeingreleasedtoaccounting
InMaterialMaster,thereissomelinkbetweenProfitCentre&MRPType.Ifoneofitisnotmaintained,erraticallyfewdocumentsgetstuckwhilereleasingBilling
Documenttoaccounting.Fewofcoursegetposted.
Solution1:CancelBillingDocument>ReversePGI>CancelDelivery>BlockthesalesOrder&CreatenewsalesCyclealloveragainafterrectifyingMaterial
master.
Solution2:(TemporarySolution)InDebugmodeinBilling,forcetheProfitCenterinBillingDocumentwiththehelpofAbaper.ButensureMaterialmasteris
rectified.
FromFISide,yourequiretocheckthatalltheG/LaccounthasbeenmaintainedthroughT.Code:FS00.G/LaccountbeingMasterdatahastobecreatedineach
clienttouploadthroughLSMW/SCATT/BDC.
InBillingDocumentinchangemode(inthefirstscreenwhereweenterBillingDocumentnumber),onthetopmostlefthandcorner,takeadropdownonBilling
Document&selectReleasetoaccounting.Hereyoucangettheundermentionedpossiblemessage:
1.G/Laccountnotfound
2.CostElementnotmaintainedforG/Laccount.
Inboththeabovecases,FIconsultantrequirestotakecorrectiveaction.

Nov0702

Re:somesdtickets
08:01
feware,
IssuesrelatedtoCustomerMasterdata:
1.whatistheimpactofleavingcustomerpricingprocedure&customerstatisticgroupblankincustomermaster>salesareadata>salestab:
IfCustomerPricingProcedureisleftblank,Pricingwillnotbedetermined.
Ifcustomerstatisticgroupisleftblank,thendatawillnotflowtostandardreports.
2.Whomaintainsreconciliationaccountincustomermaster?
Ideally,reconciliationaccountismaintainedbyFIperson,butifSDpersonisauthorized&hastheknowledgeofwhichreconciliationaccounttobemaintained,then
evenSDpersoncanmaintainthesame.
3.TermsofpaymentappearinCompanyCodeData&salesAreaData.Whatistheimpactofeach?whyisitnotpopulatedautomatically,onceitismaintainedat
eitherfield?
Termsofpaymentfromcompanycodedataisforreportingpurpose&itisfromsalesareadatathatitflowstosalesorder.
ItisastandardfeatureofSAPthatitisnotpopulatedautomaticallyifmaintainedateitherofthefield,butitisamustinsalesareadata&canbeskippedin
companycodedata.
4.UnabletoselectSalesAreaforCustomerMasterCreation?
MostProbablyeithersalesareaisnotdefinedorcustomizationnotdoneforcommonSalesOrg&CommonDistributionChannel.Tomaintainthisconfiguration:
SPRO>Sales&Distribution>MasterData>DefineCommonDistributionChannels/DefineCommonDivisions

Date

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